Screwed by Sapphire Warranty

[RobertR1]

Originally posted by: Zim
FWIW I have considered what you guys have said and dropped any ideas about pushing for a better card. That said, I still don't see it as clear cut as some of the examples you guys are proposing.

The rule of warranty replacement is that you receive a replacement that is equal or better than the original. This did not happen for me. It was not that the replacement item was basically the same but differed within manufacturing tolerances - I received a completely different item that was manufactured with lower priced and less performing components. The fact that it bears the same model name is not relevant. The fact that the card meets the original's basic specifications is not relevant. These cards are sold for overclocking - it's right there on the front of the box "Trixx Overclocking Software Included!". Overclocking ability is as much a feature of these cards as their base specifications. I'll say it again in case you missed it - for my warranty replacement I got a completely different and lesser card than my original. That is against the law.

And it's good night from me.

Yes, it's designed for overclocking BUT there is no guarantee of a minimum overclock. That's what you're not grasping.

Sapphire's argument would be that we gave you the same exact model card and it DOES overclock. Whether it overclocks to the level of other cards of the same model is irrelevant since they have no control over such tolerances. You need to understand that you got back the same model but it did not overclock as well as your original card is a moot point since Sapphire fulfilled their warranty agreement.

 

[Capt Caveman]

You have a warped sense of reality. I'm surprised your wife interprets the Warranty incorrectly. Doesn't matter much though, since I'm pretty sure someone has forwarded this thead to Althon Micro and Sapphire.

 

[imported_michaelpatrick33]

How come no one is talking about the fact that he believes his card stopped working because he dropped his case . I am sorry but a warranty doesn't cover a dropped case damage. If you feel it was the dropped case that damaged your card as you implied than the level of overclocking is irreleveant isn't it; or does Sapphire cover physical force and operator error under their warranty. Overclocking 1mghrz is the only guarantee Sapphire would have to ackowledge on your card since they provided overclocking tools unless they explicity stated "overclock at users own risk" or some such. I dropped a Western Digital 80GB special edition a couple of years ago thus destroying it but alas I simply threw it away shook my head and ordered another.

 

[DAPUNISHER]

Originally posted by: RobertR1

Originally posted by: Zim
FWIW I have considered what you guys have said and dropped any ideas about pushing for a better card. That said, I still don't see it as clear cut as some of the examples you guys are proposing.

The rule of warranty replacement is that you receive a replacement that is equal or better than the original. This did not happen for me. It was not that the replacement item was basically the same but differed within manufacturing tolerances - I received a completely different item that was manufactured with lower priced and less performing components. The fact that it bears the same model name is not relevant. The fact that the card meets the original's basic specifications is not relevant. These cards are sold for overclocking - it's right there on the front of the box "Trixx Overclocking Software Included!". Overclocking ability is as much a feature of these cards as their base specifications. I'll say it again in case you missed it - for my warranty replacement I got a completely different and lesser card than my original. That is against the law.

And it's good night from me.

Yes, it's designed for overclocking BUT there is no guarantee of a minimum overclock. That's what you're not grasping.

Sapphire's argument would be that we gave you the same exact model card and it DOES overclock. Whether it overclocks to the level of other cards of the same model is irrelevant since they have no control over such tolerances. You need to understand that you got back the same model but it did not overclock as well as your original card is a moot point since Sapphire fulfilled their warranty agreement.

He is being very obtuse.

 

[Zim]

And around again we go...

The rule of warranty replacement is that you receive a replacement that is equal or better than the original. This did not happen for me. It was not that the replacement item was basically the same but differed within manufacturing tolerances - I received a completely different item that was manufactured with lower priced and less performing components. The fact that it bears the same model name is not relevant. The fact that the card meets the original's basic specifications is not relevant. These cards are sold for overclocking - it's right there on the front of the box "Trixx Overclocking Software Included!". Overclocking ability is as much a feature of these cards as their base specifications.

I'll say it again in case you missed it - for my warranty replacement I got a completely different and lesser card than my original. That is against the law.

As I said before, the argument is now academic. Yes I dropped the case and yes it was my fault. I don't know what was wrong with the video card but I am happy to have a new one... even a POS one. I shall not be pushing Sapphire on this. However, had the card stop working thru no fault of my own, I'd be on them like a rottweiler.

 

[RobertR1]

Originally posted by: Zim
And around again we go...

The rule of warranty replacement is that you receive a replacement that is equal or better than the original. This did not happen for me. It was not that the replacement item was basically the same but differed within manufacturing tolerances - I received a completely different item that was manufactured with lower priced and less performing components. The fact that it bears the same model name is not relevant. The fact that the card meets the original's basic specifications is not relevant. These cards are sold for overclocking - it's right there on the front of the box "Trixx Overclocking Software Included!". Overclocking ability is as much a feature of these cards as their base specifications.

I'll say it again in case you missed it - for my warranty replacement I got a completely different and lesser card than my original. That is against the law.

Zim, so you checked the Core and Memory models and revisions to ensure that the card was of a lower spec or is this your gut instinct which would mean 0 in court???

I don't care if they state, Trixxx/Clixxx/Mixxx/Sexxxx on the box as long as the overclock feature is working. I bet you that there is nowhere on that box or manual where it states that you'll get a minimum OC of these numbers.

The Facts outweigh your fiction and you're the only one who can't see that.

 

[Zim]

I installed an Arctic Silencer 5 on both cards and as such I saw all the relevant chips on both boards. I know exactly what I started with and what I ended up with. I have no proof of the original configuration because I never thought I would get stiffed. I'll be wiser next time.

 

[DAPUNISHER]

I'll say it again in case you missed it - for my warranty replacement I got a completely different and lesser card than my original. That is against the law.

Hence why I said you are being very obtuse. You comitted fraud by submitting a product for warranty replacement which didn't qualify under the disclosed warranty policy. While I'm not an attorney, Fraud encompasses an array of irregularities and illegal acts characterized by intentional deception. So, unless you informed them you dropped the case and it was after that the card failed to work, you likely comitted fraud, but that depends on the law where you are.

I don't really give a shat what you do, its your Karma, but don't come in here belly aching about how Sapphire screwed you and expect anyone to concur givin your own testimony

 

[xtknight]

You did receive an equal card. Would you be mad if the new one showed physical damage when dropped from the Eiffel Tower but your old card didn't? There is absolutely no way they can guarantee all components be at the same robustness, but they have a minimum, called the specification. If your card does not meet specification, then you are eligible for one that does meet specification. Clearly, your new card did meet spec, you are just mad you can't push it further than what it was originally meant to be used for. And speaking of things being 'irrelevant', so is anything they say about overclocking on the box. Overclocking was not part of the specifications, it's something the manufacturer brags about on the box because it sounds cool. I hope for human sanity you can grasp this concept, but you're just mad about the incident itself. Understandable I guess, but at least comprehend the logic here.

 

[Zim]

Imagine you bought a Porsche 911 and left it in for repair and when you returned to pick it up it was a Dodge Neon with a Porsche 911 badge stuck on the back. When you complained, the guy says "well the car you first had does 70 mph and the car you now have does 70 mph, and they are both the same model. Good bye!". All the guys in this thread would be driving a Neon home and thanking the lucky stars they had a working car. NOT!

Look! The card stopped working after the computer had been damaged, but there was no evidence of damage to the card. I honestly did not know if there was anything seriously wrong with the card or why it would not work. If there had been physical damage I would have expected the repairers to reject the warranty claim. However, I'm betting they didn't even look at it and just issued a replacement. Other people who are submitting their cards are getting the same treatment irrespective of why their cards stopped working. Maybe it will be one of you next time. You'll submit a top notch card and get some cheap crap replacement that just happens to have the same model name and base specs. If that happens, I'll pass on the pity party!

 

[RobertR1]

Originally posted by: Zim
Imagine you bought a Porsche 911 and left it in for repair and when you returned to pick it up it was a Dodge Neon with a Porsche 911 badge stuck on the back. When you complained, the guy says "well the car you first had does 70 mph and the car you now have does 70 mph, and they are both the same model. Good bye!". All the guys in this thread would be driving a Neon home and thanking the lucky stars they had a working car. NOT!

Look! The card stopped working after the computer had been damaged, but there was no evidence of damage to the card. I honestly did not know if there was anything seriously wrong with the card or why it would not work. If there had been physical damage I would have expected the repairers to reject the warranty claim. However, I'm betting they didn't even look at it and just issued a replacement. Other people who are submitting their cards are getting the same treatment irrespective of why their cards stopped working. Maybe it will be one of you next time. You'll submit a top notch card and get some cheap crap replacement that just happens to have the same model name and base specs.

Horrible comparison. Here's a logical one:
The x1900xt's can come with either 1.2ns or 1.1ns RAM. If you were to RMA you x1900xt with 1.1ns and got back a card with 1.2ns RAM, the company did NOTHING wrong. They met the minimum specs of that that model. You keep stating that the minimum specs are irrelevant. That is not the case. The minimum specs determine the model designation and price range for the cards. If the cards do not run at these specs you have a valid complaint similar to how RX8 owners had a valid complaint when their cars were dyno'ing much lower than the rated HP by the manufacturer.

That's like buying a 7800GTX and complaining that it can't run at 7800 GTX KO speeds even though it has the same specs. The difference is that one card has a minimum spec that is higher than the other and there are no guarantees beyond that.

 

[sindows]

Your car comparasion makes makes no sense whatsoever but thats besides the point. You clearly stated that you overclocked the card AND replaced the cooler. That by default, voids the warrenty and if you were to rma the card, it would be considered commiting fraud imo.

I don't understand why you're complaining since you actually got a better card than the one you sent in. GTO2s are suppose to only be 12pipe cards with 400/980 clockspeeds and NOTHING more. The fact that you recieved a card even capable of running 16 pipes in return, states that Sapphire is doing you a favor and giving you a free upgrade. I would be behind Sapphire all the way if they sent you a 12pipe card that couldn't be modded to 16pipes. If it were me, I'd be angry of course but I shouldn't be surprised as thats what I paid for.

end of story

Em..I wonder if anyone else saw this from my point of view...

Heres a more relvent car comparasion. You bought a Camry XLE but it was a lemon so you returned it to th dealer and recieved a Camry LE instead but had all the options in the XLE you had previosuly. You got the same car but with minor differences(just like your video card scenario)

 

[RobertR1]

Originally posted by: sindows

Em..I wonder if anyone else saw this from my point of view...

I did, in the post directly above yours but I don't think it'll help

 

[Zim]

Originally posted by: sindowsHeres a more relvent car comparasion. You bought a Camry XLE but it was a lemon so you returned it to th dealer and recieved a Camry LE instead but had all the options in the XLE you had previosuly. You got the same car but with minor differences(just like your video card scenario)

No. A better example would be...

You buy a Camry LE with side air bags, stability control, and multi-disk cd player. You leave it in for repair and you get back a Camry LE that has no side air bags, no stability control, and only a tape player. When you complain, the guy tells you that none the newly revised LE models have any of those options, and the fact you got them in the first place was a via an unadvertised promotion by the manufacturer which is now over. You tell the guy that you bought the car based on what you knew you were getting, but he says "Tough titty!. You started with an LE and you ended up with an LE. Good bye!"

 

[TriggerHappy101]

You should not of RMA'd it in the first place.

It was your fault that YOU dropped it, its not the manufactures fault.

You are the reason why video cards are so expesnive.

 

[Zim]

Originally posted by: TriggerHappy101
You should not of RMA'd it in the first place.

It was your fault that YOU dropped it, its not the manufactures fault.

You are the reason why video cards are so expesnive.

Yeah blame me, LOL! I suppose I started the Gulf Wars I and II as well. Please accept my apologies!

 

[gsellis]

Originally posted by: Zim
Imagine you bought a Porsche 911, added an aftermarket chip to it and crashed it. You con Porsche into replacing it. The new Porsche 911 no longer allows you to add an aftermarket chip to it. When you complained, the guy says "well the car you first had does 170 mph and the car you now have does 170 mph, and they are both the same model. Good bye!".

Fixed that for you.

You have ethical issues.