Had a problem with my DSL connection (PWR and ENET lights were on, DSL and ACT were off), ao I called em up and went through the usual sub menus, then was put on hold for less than 30 SECONDS, and it was answered by a guy named Kye or something. He went through the usual troubleshooting steps of shutting down the pc and modem while he checked the line (everything was good), then told me to take the splitter off and plug the modem directly into the phone jack. I guess that helped because the DSL light started flickering.
All this took less than 5 minutes. Granted, the problem was not too difficult from their end, but still, when you have like a total of 12 hours downtime in 10 months and a hold time of less than a minute for tech support, it makes an impression on the company (altho, the CSR sounded like Nervous Guy from Scrubs, he kept going "yea", "ummm", etc....)
My 1 year term expires in July, and if our new house can support DSL, then Im definetely signing up again, Comcast be damned. They recently took over ATTs broadband and cable tv market here in the suburbs of NW chicago. I can live with slower speeds if that saves me the trouble of putting up with comcast and their tech support. :beer:
maybe I should put this on DSL Reports
All this took less than 5 minutes. Granted, the problem was not too difficult from their end, but still, when you have like a total of 12 hours downtime in 10 months and a hold time of less than a minute for tech support, it makes an impression on the company (altho, the CSR sounded like Nervous Guy from Scrubs, he kept going "yea", "ummm", etc....)
My 1 year term expires in July, and if our new house can support DSL, then Im definetely signing up again, Comcast be damned. They recently took over ATTs broadband and cable tv market here in the suburbs of NW chicago. I can live with slower speeds if that saves me the trouble of putting up with comcast and their tech support. :beer:
maybe I should put this on DSL Reports
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