SBC billing Rant

[HomeBrewerDude]

Bah! I have been using SBC (formerly Ameritec) DSL for about a year and no complaints until they sent me my latest bill. Charge went to $50/month, up from $30/month.

So I call them and they inform me that I am now month to month b/c my 'contract' expired. So I ask them why they didn't just tell me ahead of time and ask if I wanted to renew my deal. They said they probably sent me an email. Well I don't use that email, I replied. The rep said they didn't have any other way to contact me. I then pointed out that they send me a bill every month and that they could send me a something on paper.

Anyways, in the end, I renewed the contract, and they refunded the difference between the month/month rate and my new rate. 20 minutes that I could of been neffing, was wasted!

 

[slag]

If you dont read the email address they have on record that comes with the service, then its your own fault.

SBC rocks!! I've had them for a couple years and have zero complaints.

 

[HomeBrewerDude]

bs man. they never told me that they would be sending me financial information via email, rather than snail mail. Furthermore, they never received confirmation that I wanted to continue service with them. they just start billing me a new rate. Thats BS!

I like I said, This is a rant on their billing practices NOT their service.

 

[pukemon]

No other way of contacting you? That's BS on their part. As a stipulation of ordering DSL you're required to have a landline phone provided by SBC. Same situation here, except in the former Southwestern Bell area...

In my area SBC DSL service has been great, but I live 500 feet from the switching station. I still feel like I'm getting shafted on the price though. (did the $29.95 first 6 months, $49.95 next 6 months thing last year)

 

[HomeBrewerDude]

Originally posted by: pukemon
No other way of contacting you? That's BS on their part. As a stipulation of ordering DSL you're required to have a landline phone provided by SBC. Same situation here, except in the former Southwestern Bell area...

In my area SBC DSL service has been great, but I live 500 feet from the switching station. I still feel like I'm getting shafted on the price though. (did the $29.95 first 6 months, $49.95 next 6 months thing last year)

they will probably change that for you. tell them you want a new contract @ 29.99 / month for 12 months.

 

[Mr N8]

Originally posted by: slag

SBC rocks!! I've had them for a couple years and have zero complaints.

BWAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAH HAAAHAHAHAHAHAHAHAHAAHA HYOOOOOOOOO HEHEHEHEHEHEHEHEHEHEHE, MWAAAAAAAAAAAAAAHAHAHAHAHAHAHA


That's the best laugh I've had today. I swore off SBC a couple years ago, and life was great. Now, I'm the contacto person for all of our business T1 and phone lines. Life with SBC sucks.

 

[Caanon]

If you read the contract...i'm pretty sure it said it would do exactly that....from what I remember mine did.

As for SBCs quality of service some were talking about, I've had zero problems...it's gone out twice in 7 months, and both times were like 2 or 3 in a morning when I should of been sleeping anyway heh.

 

[slag]

oops, you are right.. I did have an outage one time where i was down for 3 days that was their fault, but thats basically the only time I have been down in 2 years. I have had 4 temporary service interruptions that lasted an hour or so, but nothing major.

Now, contrast that with the local cable service which was faster, but was down several times a month...

SBC has been great with their DSL and I am contemplating going to their 6mb plan.