Monty--
The problem with anecdotal information is that it's limited to what you've personally observed. Case in point: You don't know anybody who received a Dreamcast from WHN, making WHN, in your experience, a bad company to do business with. Fair enough.
But now you know somebody who got one. Me.
I got one within a couple of weeks of ordering. Considering the demand and, to be fair, the inability of any other online retailer to deliver one on time (at full MSRP, no less), I think WHN did a heck of a job filling orders. In fact, I encouraged several of my co-workers to order one. Each received theirs within a few weeks, as well. Not one of them complained about the service or the price.
Based on MY anecdotal information, WHN is the cat's ass. That's why it's important not to take every opinion expressed here--including mine--as gospel. People need to make up their own minds.
Your new friend,
Peeps