Sapphire Customer Support, Does it exists??

[Maxm3tal]

I have a Sapphire 2900 XT that I need to RMA due to it dying on me. I have been to the Sapphire websitre everyday for 2 weeks and submitted support tickets with 4 different e-mail addressses, joined the forums and never got an activation e-mail and even sent smoke signals and NOBODY has repiled to me!!

I need to get this card RMA'ed yet it seems nobody actually works for Sapphire. Their website gives the appearance that they have actual employees and they even have a support section, yet nobody seems to be reading the support tickets.

They have a forum but I can't post because i can't activate my accouint due to not getting the activation e-mail from thier forum.

This is very frustrating!!

Yes, I checked my junk mail folder.

Anyone ever delt with Sapphire before?

 

[Lord Banshee]

call them?

 

[Stumps]

It exsists only if you pay for it.

 

[NoStateofMind]

This is part of the reason I am no longer going to buy AMD/ATi video cards anymore. They do not want to offer lifetime warranties or "step up" programs which have shown to entice buyers (EVGA). I just can't figure on losing $300+ because of some malfunction. I know this sounds slanted toward Nvidia, but AMD hasn't given me a reason to buy from them. GG AMD!

 

[apoppin]

first of all ... where did you buy it?

Sometimes you can exchange through them

Secondly, Sapphire doesn't do RMAs ... at least not in the USA/Canada ... they have an authorized company that exchanges defective video cards. You need to contact them and get a RMA number. You will also have to send them a $15 RMA "Processing Fee" in addition to paying the usual shipping and insurance to ship the card to them.

EDIT: Some of AMD's partners have much better warranties and Service then others.

 

[GEOrifle]

ONLY LIFETIME WARRANTY got JUST VISIONTECK form ATI's side, other companies just
SU*K.
From NVIDIA's side 80% of the manufacturers got LIFETIME WARRANTY on the cards.

 

[miker75]

Originally posted by: apoppin
first of all ... where did you buy it?

Sometimes you can exchange through them

Secondly, Sapphire doesn't do RMAs ... at least not in the USA/Canada ... they have an authorized company that exchanges defective video cards. You need to contact them and get a RMA number. You will also have to send them a $15 RMA "Processing Fee" in addition to paying the usual shipping and insurance to ship the card to them.

EDIT: Some of AMD's partners have much better warranties and Service then others.

*cough*.. I'm sorry... $15?? I have to pay them $15 to warrant my card???

Oh I'm sorry... last time I purchase a Sapphire card then...

 

[tuteja1986]

Originally posted by: GEOrifle
ONLY LIFETIME WARRANTY got JUST VISIONTECK form ATI's side, other companies just
SU*K.
From NVIDIA's side 80% of the manufacturers got LIFETIME WARRANTY on the cards.

Actually only in USA/Canada

EVGA , BFG are two big one and only popular in USA.

ASUS , Gigabyte , MSI , Sparkle and Innovision own Nvidia market in Asia , Australia , New Zealand , Europe , Japan and UK.

Only less than 25% of the market gets lifetime warranty

Same goes with any other product :!

Sony is good to USA and japan and screws everyone else
Nintendo does the same

So we don't get your awesome exchange GPU program and we don't get lifetime warranty for GPU. 3 Years would the norm in Australia for Nvidia and ATI. Warranty wise i see Asus being best out of them all as they take card and repair faster than any Nvidia/ATI vendor ;(

 

[apoppin]

Originally posted by: miker75

Originally posted by: apoppin
first of all ... where did you buy it?

Sometimes you can exchange through them

Secondly, Sapphire doesn't do RMAs ... at least not in the USA/Canada ... they have an authorized company that exchanges defective video cards. You need to contact them and get a RMA number. You will also have to send them a $15 RMA "Processing Fee" in addition to paying the usual shipping and insurance to ship the card to them.

EDIT: Some of AMD's partners have much better warranties and Service then others.

*cough*.. I'm sorry... $15?? I have to pay them $15 to warrant my card???

Oh I'm sorry... last time I purchase a Sapphire card then...

well Sapphire calls their scam a "RMA Processing Fee" .. i have been telling everyone in every Sapphire thread since i almost got screwed by them with my x1950p ... i am sorry you did not get my mesage earlier ... luckily ZZF stretched their 30 day return period an extra day so i didn't have to pay.

i have VisionTek for my HD2900xt ... my box says 1 year warranty

 

[Laminator]

Go VisionTek! I bought a 9600 from them and it turned out to be a 9600 Pro EZ in the box. Also, tuteja1986, XFX is also big in the USA. XFX, eVGA, and BFG...those are the "big three".

 

[davesaudio]

Originally posted by: miker75

Originally posted by: apoppin
....
*cough*.. I'm sorry... $15?? I have to pay them $15 to warrant my card???

Oh I'm sorry... last time I purchase a Sapphire card then...

beats Creative: my Canadian ZEN needed a RMA. after a credit card and $25USD
they then let you know it needs to be shipped cross border...