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[rumor]Big changes at Circuit City!!

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LOL, over in here in Charlotte, near the Carolina Mall, I went to BB the other day and it was closed. I was like WTF??? Then there's a sign on the door saying, "we moved across the street into a new/bigger store". You know how much money is wasted just to move a store across the street? They must have money to waste...unlike CC...
 
They may not have been wasting money, if they could buy the land or get into a better lease agreement. The store I used to work in was a lease and the managment always complained about how that and having NFM (Nebraska Funiture Mart) just down the street made it impossible to exceed revenue targets.

Then again most of them were fired about 6 months after I left for violating company policy and mismanagement. That restored a little of my faith in humanity when I heard about it.
 
After leaving the City in the late nineties, I have returned and make major purchases there if they are carrying what I want. I avoid Best Buy for major purchases.

Why? Service. Not only will I get help (sometimes knowledgeable), but they back up their products.

Smaller purchases are made online, and I still buy DVDs and CDs online, or if I'm in need of instant gratification, at Best Buy or Sams Club because the prices are so much better.

 
Originally posted by: bozo1
If you call 'better customer service' being attacked by 5 sales people within 1 minute of walking in the door, I guess so. I call it annoying as hell.

true. CC sux.
 
My friend is a manager for CC, and he confirmed there is going to be some major changes. BTW, I used to work at CC back in the day and I averaged $11-12/hr.
 
Originally posted by: bozo1
If you call 'better customer service' being attacked by 5 sales people within 1 minute of walking in the door, I guess so. I call it annoying as hell.

I call that excellent customer service. I only shop at Circuit City nowadays. There and SoundTrack. BestBuy and CompUSA just can't compete with the service level of Circuit City and SoundTrack.
 
circuit city is the worst electronics store, especially for knowledgeable people. i don't want to go into a store to look for something and have 3 sales people tell me what's better and more expensive than what i want. i know others can echo my experiences. also you said something about how they would lose experienced sales people and that would hurt their store, but that's complete bs because they have realized that bb's model is much better and have been inching towards that model for a couple years now. circuit city is on it's way out and the world will be better off without it.
 
I hope this isn't true. We've only recently gotten Best Buy in our market and while it's fun to browse there I usually try to give Circuit City my business. The guys at Circuit City have treated me great over the years (gotten great deals on floor models, etc.) and I always remember that when it comes to buy. Even if this change goes into effect I'll still try to support Circuit City if for no other reason than to give Best Buy some competition. I don't mind buying cheaper stuff at Best Buy like CDs and DVDs, but after trying to return things just a couple times and seeing what other people had to go through with their returns I'll always avoid big ticket purchases there.
 
Im writing them a mail now saying why I buy there....mainly because the people work off commission and not hourly wages. They have more respect for the customer compared to Best Buy which is a bunch of kids that don't care about crap. I can never get help at Best Buy.

Edit: Sent in my letter to them to compliment them on service and how I feel that salary is what has kept them on top. If you feel the same please mail them and not let them ruin their business. 🙂
 
Originally posted by: achiral
circuit city is the worst electronics store, especially for knowledgeable people. i don't want to go into a store to look for something and have 3 sales people tell me what's better and more expensive than what i want. i know others can echo my experiences. also you said something about how they would lose experienced sales people and that would hurt their store, but that's complete bs because they have realized that bb's model is much better and have been inching towards that model for a couple years now. circuit city is on it's way out and the world will be better off without it.

Ugh, another clueless moron. You can keep shopping at Best Buy....please do actually. To be honest I shop at both. Best Buy has some of the better prices on DVD's when they first come out and I usually purchase my DVD's there for their large selection compaired to places like Target/Walmart. BUT The sales associates there are total freaking morons. The stupid teenage kids that work at Best Buy are about as clueless as most people's grandmother.

Now the "knowledgeable" people, this is no problem. But what happens when my mom walks into a CC to purchase something? She gets great deals and they are very helpful. Have you EVER tried to get help at a Best Buy? OMG it's the worst experience.

Personally I'd rather have someone around who knows their products and has an IQ higher than 75 and isn't daydreaming about their prom every 5 minutes.

Also CC will pricematch websites. Thats right folks, you can get a great deal at CC. I picked up a Samsung SIR-TS160 (DirecTV/OTA HDTV unit) for $500 from CC. Best Buy wouldn't go lower than $599. Although I've got a really kick ass salesman at CC that always pricesmatches me everything. But do you think that'd EVER happen at Best Buy? Not a chance

I'll let you figure out which is better.
 
I'd rather buy something from CC than BB, but BB has a bigger and better selection plus the employees (why are all the cell phone girls so freakin' hot?) are hotter.
 
My city (small town to most folks) doesn't have a Circuit City nor Best Buy, I would be happy with either one or both.
 
Originally posted by: LikeLinus
Originally posted by: achiral
circuit city is the worst electronics store, especially for knowledgeable people. i don't want to go into a store to look for something and have 3 sales people tell me what's better and more expensive than what i want. i know others can echo my experiences. also you said something about how they would lose experienced sales people and that would hurt their store, but that's complete bs because they have realized that bb's model is much better and have been inching towards that model for a couple years now. circuit city is on it's way out and the world will be better off without it.

Ugh, another clueless moron. You can keep shopping at Best Buy....please do actually. To be honest I shop at both. Best Buy has some of the better prices on DVD's when they first come out and I usually purchase my DVD's there for their large selection compaired to places like Target/Walmart. BUT The sales associates there are total freaking morons. The stupid teenage kids that work at Best Buy are about as clueless as most people's grandmother.

Now the "knowledgeable" people, this is no problem. But what happens when my mom walks into a CC to purchase something? She gets great deals and they are very helpful. Have you EVER tried to get help at a Best Buy? OMG it's the worst experience.

Personally I'd rather have someone around who knows their products and has an IQ higher than 75 and isn't daydreaming about their prom every 5 minutes.

Also CC will pricematch websites. Thats right folks, you can get a great deal at CC. I picked up a Samsung SIR-TS160 (DirecTV/OTA HDTV unit) for $500 from CC. Best Buy wouldn't go lower than $599. Although I've got a really kick ass salesman at CC that always pricesmatches me everything. But do you think that'd EVER happen at Best Buy? Not a chance

I'll let you figure out which is better.

WeRd. Ive had CC pricematch a TV for me off the internet. The guy took off $100!! Best Buy wouldn't do a #*@ thing to help me. Everytime I have been to BB, all of the teenagers running around were just talking to each other and ignoring customers.
 
Originally posted by: LikeLinus
Originally posted by: achiral
circuit city is the worst electronics store, especially for knowledgeable people. i don't want to go into a store to look for something and have 3 sales people tell me what's better and more expensive than what i want. i know others can echo my experiences. also you said something about how they would lose experienced sales people and that would hurt their store, but that's complete bs because they have realized that bb's model is much better and have been inching towards that model for a couple years now. circuit city is on it's way out and the world will be better off without it.

Ugh, another clueless moron. You can keep shopping at Best Buy....please do actually. To be honest I shop at both. Best Buy has some of the better prices on DVD's when they first come out and I usually purchase my DVD's there for their large selection compaired to places like Target/Walmart. BUT The sales associates there are total freaking morons. The stupid teenage kids that work at Best Buy are about as clueless as most people's grandmother.

Now the "knowledgeable" people, this is no problem. But what happens when my mom walks into a CC to purchase something? She gets great deals and they are very helpful. Have you EVER tried to get help at a Best Buy? OMG it's the worst experience.

Personally I'd rather have someone around who knows their products and has an IQ higher than 75 and isn't daydreaming about their prom every 5 minutes.

Also CC will pricematch websites. Thats right folks, you can get a great deal at CC. I picked up a Samsung SIR-TS160 (DirecTV/OTA HDTV unit) for $500 from CC. Best Buy wouldn't go lower than $599. Although I've got a really kick ass salesman at CC that always pricesmatches me everything. But do you think that'd EVER happen at Best Buy? Not a chance

I'll let you figure out which is better.


IQ has sh1t to do with being able to be in sales. some of the "stupidest" people by your standards are great salespeople.

also I'm not sure your mother should be in this discussion since she represents about .1% of any demographic that stores like this go after.

the fact remains cc can't compete with best buy, and they aren't going to be around in 5 years, but i do agree that bb could be a little more relaxed when it comes to returns and such. stuff like pricematching and and allowing all returns is bad for the bottom line because people will always try to abuse the policy to get the best prices.
 
From what I understand CC's commissioned employees are on what is called a draw. Basically it means they make a base pay, say $9/hr, and then they get commission as well. At the end of the month they take their total hourly wage, say they worked 100 hrs that month and made 900 dollars, and subtract it from the commission they would get, and pay them the difference as a commission check. So someone has a good month, gets 2k in commission, makes 900 in hourly, they will end up only getting 1100 in commission, which after taxes isn't as much as it sounds like. So in essence they are totally on commission if you think about it, because when you add up hourly plus commission after draw, it always equals out to what the commission before draw would have been. Only thing is if they have a really terrible month they still would make at least 9/hr or whatever their pay was.

Best Buy pays hourly and not very good at that. I worked there starting at 7.50/hr (the highest paid PC/HO associate at the time 😛) and most other people made 7/hr. That store stays busy, and you get nothing for selling. No spiffs, commission, recognition, nothing. You could sell 100, $3500 systems a day for a month, and sell an extended warranties on everything from the mouse to the ink cartriges (just kidding) and not get anything for it. Also BB associates get no formal training on whatever it is they are selling. I worked w/people who couldn't operate a computer much less sell one.

I work for a Gateway country store now. Our pay structure is also hourly plus commission and we have a draw also. Kinda sucks sometimes to see a $1000 commission check go down to $200 or so after draw, but 9.50/hr and that little extra commission isn't bad at all for a college student, and some month I make over 1k in commission, just depends on the traffic. Regardless you'll get the best service of your life if you come into my store. We're paid to help you and we do it.

If Ciruit $hitty goes hourly only like Worst Buy I say bring it on. It will just drive more people out of their stores and into mine! 🙂
 
Originally posted by: RossMAN
I'd rather buy something from CC than BB, but BB has a bigger and better selection plus the employees (why are all the cell phone girls so freakin' hot?) are hotter.

I end up at BB all the time because their movie, dvd, and games selection is much more organized than CC. Plus I hate going to CC for something small, picking it up, then browsing the electronics to see what they have. Why do I hate it? Because in the 5-10 minutes I browse the store 10 people will come up and ask me if I'm ready to check out. If they could just stop them from doing that, I might shop there more often.

The other thing that really bothers me about the CC in my town is their across the street from Nebraska Furniture Mart (a BIG local electronics/furniture store) that has great sales and offers constantly. BB will lower their prices to match NFM offers. CC seems to think they are in their own world and it will take a huge effort for you to walk across the street and buy that item from NFM. They will pricematch but make it a huge effort or try to upsell you.

Maybe its just management at my local store. I was happy when they opened the store but I don't think CC improved the retail market and I just don't have any reason to shop there.... But I know enough to completely ignore most of the employees at BB.

Memnoch
 
Originally posted by: Deeko
Originally posted by: bozo1
If you call 'better customer service' being attacked by 5 sales people within 1 minute of walking in the door, I guess so. I call it annoying as hell.

I've never seen that happen at my store.

Well you haven't been to my Circuit City. I know exactly what I am looking for everytime I go into that store. As do most people who probably come to Anandtech frequently. At Best Buy I get asked when I looked puzzled. At circuit city I get asked as I move from department to department. Get off my back and let me look. If I want your help I will ask for it. It is all about the commissions, but the trick isnt to be pushy its to be available. I love it when someone just stands at his post and then is available for questions. I am going to build a damn store where the employees cant leave his post and hes trapped in a cement structure with nothing but a peep hole. Then if he starts screaming "come over here and let me help you so i get more money" we can fill up the hole with some brick and mortar.

Okay, gotta go...designing my own department store layout, adios
 
Originally posted by: MemnochtheDevil
Originally posted by: RossMAN
I'd rather buy something from CC than BB, but BB has a bigger and better selection plus the employees (why are all the cell phone girls so freakin' hot?) are hotter.

I end up at BB all the time because their movie, dvd, and games selection is much more organized than CC. Plus I hate going to CC for something small, picking it up, then browsing the electronics to see what they have. Why do I hate it? Because in the 5-10 minutes I browse the store 10 people will come up and ask me if I'm ready to check out. If they could just stop them from doing that, I might shop there more often.

The other thing that really bothers me about the CC in my town is their across the street from Nebraska Furniture Mart (a BIG local electronics/furniture store) that has great sales and offers constantly. BB will lower their prices to match NFM offers. CC seems to think they are in their own world and it will take a huge effort for you to walk across the street and buy that item from NFM. They will pricematch but make it a huge effort or try to upsell you.

Maybe its just management at my local store. I was happy when they opened the store but I don't think CC improved the retail market and I just don't have any reason to shop there.... But I know enough to completely ignore most of the employees at BB.

Memnoch

That is so very true. BB's music and DVD collection pretty much annihilates CC's and they're kept in good order.
 
Originally posted by: spankyOO7
i see BB's popping up all over the place. when r they gonna open up a fry's around the east coast?!

Took forever for them to expand into Austin. I'd give them at least 10 years or so. If I need instant gratification for computer parts I have to go to crapusa or a Mom and Pops.

Hate to hear it about Circuit City, but it is too hard to compete when you pay your employees 15-20 an hour and your competitor pays theirs 8 an hour.
 
CC in this area would be a nice addition. All we have is Best Buy.

Classic example of the clueless "help" they have is this. A couple months ago I needed a monitor. I was strolling through the different selections and happened to ask a couple questions of some of the employees working in the computer section, they pointed me in the direction of a young gal who was the monitor "expert". I walk over to ask her about the difference between two monitors that appeared to be the same to me spec wise other than the dot pitch and brand. The higher priced model had a higher dot pitch, and cost $30 more. She looks at the two spec lists and tells me that the higher priced model is better because it has a higher dot pitch than the other one does. So I asked her "So the higher the dot pitch the better the monitor?", she looks at me with this puzzled look and says "I think so, or wait is it the other way around, I'm not sure, what do you think it is". I have encountered several of there resident "experts" who have no idea what it is they are trying to sell you. I feel sorry for anyone who has to shop there without any knowledge of what it is they are getting.
 
IQ has sh1t to do with being able to be in sales. some of the "stupidest" people by your standards are great salespeople.

also I'm not sure your mother should be in this discussion since she represents about .1% of any demographic that stores like this go after.

the fact remains cc can't compete with best buy, and they aren't going to be around in 5 years, but i do agree that bb could be a little more relaxed when it comes to returns and such. stuff like pricematching and and allowing all returns is bad for the bottom line because people will always try to abuse the policy to get the best prices.

Oh i'm curious as to why my 40 something yr old mother isn't part of their demographic. You say shes only .1% ?? LOL thats funny. Please show me your statistics, they are wack as can be.

I gave more examples than just IQ why the sales people at Best Buy suck. It's a proven fact that the sales people at BB are morons and couldn't help themselves out of a paper bag. sorry if you dont like my example, but what i said is true. I went there to get an HDTV antenna because Tweeter had already sold out. Ok get this, they had TWO sales people standing around in their TV section...TWO. I asked for help with which antenna would be better - both were like "i dont know much about them, let me find someone else". Of course there was NO ONE ELSE in the store that knew TV's...Because they were the TV people!!! That's pathetic.

I went to CC and the first person i saw took me right over to them and made suggestions and asked how far i lived and told me if i need amplified or not. Can't beat that kind of service.

the REAL fact remains that CC can't compete with best buy because it's 25% owned by Microsoft (BB isn't going to be hurting for money anytime soon) and people shop there for the same reason people shop at Wal-Mart. Bulk purchases for medium prices.

The real problem is that there is no help, and the prices aren't that great. People get set in one place and don't shop around and realize that Best Buy deals really aren't that great. I've gotten much better deals at CC on electronics and stuff. But as stated, i shop specifically at BB for my DVD's and small stuff, as other people have said cause it's quick and easy, like Wal-Mart. But does that make it better? In some ways yes, in most ways no.

People aren't able to "abuse" the price match policy. CC will only pricematch to well known or reputable dealers online and local stores with advertized prices (or they will call and get prices).

Hell when signs came out, my sales person (i was in there to buy something else) told me that Wal-Mart was selling it for a dollar cheaper and to tell him that "walmart has it on sale" so he could pricematch. I've NEVER seen BB suggest getting a product somewhere else or telling you there is a cheaper price elsewhere so thye can give you a discount.

BB is good for what it is, but as far as the customer relations and caring about them? They don't give a crap about the customer, it's all about the bottom line. CC might not last, but BB isn't better. I'd rather be treated like a person than a dollar sign.
 
Originally posted by: LikeLinus
Hell when signs came out, my sales person (i was in there to buy something else) told me that Wal-Mart was selling it for a dollar cheaper and to tell him that "walmart has it on sale" so he could pricematch. I've NEVER seen BB suggest getting a product somewhere else or telling you there is a cheaper price elsewhere so thye can give you a discount.

BB is good for what it is, but as far as the customer relations and caring about them? They don't give a crap about the customer, it's all about the bottom line. CC might not last, but BB isn't better. I'd rather be treated like a person than a dollar sign.

I usually feel like a $ to CC sales people who keep jumping in front of me to get the commision. I guess it all depends on your relationship with the people working at your store. If you know them, things can be good. If the store is struggling because of a huge competitor across the road and the sales people are stressed, things can be bad.

And for some reason tons of regular people view working on comission as a bad thing. I got asked if I was a lot when I worked at BB. I think many see it as encouraging you to push products on them, you benefit from influencing them one way. Seems a bit odd to me but a friends mother is fixated on it (never going into a store with her 😱) and it does raise suspicions.

BB is all about the product and barely any CS. But they make it hard for others to compete....
 
Originally posted by: MemnochtheDevil
Originally posted by: rh71
Anyone know BestBuy? Is it in the $12/hr range ? I'm thinking less.

It was quite a bit less when I was their for a couple months after college. (I was trying to decide whether to go to Grad school or find a real job). I was making something like $6/hr. I got my discount, probably spent more than I made the entire time I worked there, and quit to take a bank job that paid $3/hr more. If I remember right some guys who had worked for BB for a few years were in the $8-9/hr range.

There was no decent money in that system unless you were a manager and they had to work crazy hours. We were understaffed and got yelled at about overtime constantly. Funny thing was I got a check last year for $40 for a labor settlement after BB got sued again over making people work off the clock. Not that I ever worked off the clock but I think they keep getting nailed for the same thing every 5 years.....
Then isn't it obvious what the big change will be? Best Buy is beating CC in profit margin... hence pay cuts (toward hourly / lower hourly) was the right answer.
 
How much do you they will pay the Sales counselor, $12/hr? $18/hr? $10/hr? the latter sounds more reasonable to their income statement.
I would imagine only the best/most experienced sales counselors will make more than $10/hour.

What is the salary range on a full-time CC employee anyway ? Salesmen on the floor I mean. Just curious.
At my store(a slower store), normal is about $14-$18/hr, holidays/back to school $20-$25/hr.

Anyone know BestBuy? Is it in the $12/hr range ? I'm thinking less.
Start at about $7.50, proven salespeople get more.

LOL, over in here in Charlotte, near the Carolina Mall, I went to BB the other day and it was closed. I was like WTF??? Then there's a sign on the door saying, "we moved across the street into a new/bigger store". You know how much money is wasted just to move a store across the street? They must have money to waste...unlike CC...
Actually, Circuit does that too. It is initially a waste of money, but newer stores bring in more money, and down the road end up better. Keep in mind how old some Circuit City stores are..my store is old(5th generation), we are getting a new one soon, they are up to 44th generation stores. A newer, bigger, brighter stores always brings in more customers.

also you said something about how they would lose experienced sales people and that would hurt their store, but that's complete bs because they have realized that bb's model is much better and have been inching towards that model for a couple years now. circuit city is on it's way out and the world will be better off without it.
Best Buy is following our lead in phasing out major appliances. Who's following who?

From what I understand CC's commissioned employees are on what is called a draw. Basically it means they make a base pay, say $9/hr, and then they get commission as well. At the end of the month they take their total hourly wage, say they worked 100 hrs that month and made 900 dollars, and subtract it from the commission they would get, and pay them the difference as a commission check. So someone has a good month, gets 2k in commission, makes 900 in hourly, they will end up only getting 1100 in commission, which after taxes isn't as much as it sounds like. So in essence they are totally on commission if you think about it, because when you add up hourly plus commission after draw, it always equals out to what the commission before draw would have been. Only thing is if they have a really terrible month they still would make at least 9/hr or whatever their pay was.
Here is how pay at Circuit City works:
Your income is ONLY commission, you have no base pay. There is a 'minimum hourly rate', usually 7.25. Now, if your hourly average on commission is LESS than 7.25, you get 7.25, BUT, you have to pay the difference the next check. Thus, the hourly rate is just a 'safety net', you don't really get that.

Well you haven't been to my Circuit City. I know exactly what I am looking for everytime I go into that store. As do most people who probably come to Anandtech frequently. At Best Buy I get asked when I looked puzzled. At circuit city I get asked as I move from department to department. Get off my back and let me look. If I want your help I will ask for it. It is all about the commissions, but the trick isnt to be pushy its to be available. I love it when someone just stands at his post and then is available for questions. I am going to build a damn store where the employees cant leave his post and hes trapped in a cement structure with nothing but a peep hole. Then if he starts screaming "come over here and let me help you so i get more money" we can fill up the hole with some brick and mortar.
Many customers will NOT ask for help, even if they need it. ONE sales counselor should ask you if you need help, the others should pay attention and know if you were asked or not, but we can't all see the whole store at all times.

That is so very true. BB's music and DVD collection pretty much annihilates CC's and they're kept in good order.
Depends on the store. My store has, literally, the smallest music department in the corporation, but new stores, in the "horizon 1/2" categories, have much much bigger sections.

Not ALL Circuit City sales people jump on you for commission. Over christmas, a customer had trouble with a computer she bought at another location, she returned it, I helped her pick out a new one, and even set it up for her in the store and showed her how to use it. Spent around an hour with her. Guess what? I gave the sale to the original sales counselor and didn't make a dime. Did I have to? No...I couldn've taken it and he wouldn't have known she'd even bought a new one.
 
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