I appreciate your concerns regarding the unfortunate situation involving Bernie Chippie and I hope the following information will provide you with additional perspective on the companyâ??s actions.
The decision to terminate Bernieâ??s employment was a local decision made by management in our Pennsylvania/Ohio region. Â Executive management at headquarters had no knowledge of Bernieâ??s unfortunate circumstances when the decision was made. Â Had we known of the specifics of his situation I can assure you this never would have happened.
When I learned details of the situation, I personally contacted Bernie at his home, to offer condolences and to listen to his perspective on how the events unfolded. Â The telephone conversation was extremely cordial and led me to convene a special meeting with all the management involved with Bernieâ??s termination, as well as several other members of the executive management team. Â
The meeting was brief and the group unanimously concluded that the decision to terminate was regrettable, and we needed to reverse it. Â
All of these actions took place prior to the situation becoming public. Â
It goes without saying that if we could go back in time, this situation would have never happened. Â But since we cannot do that, we at Rug Doctor are doing all we can do make things right. Â To that end, we have offered Bernie his job back with full reinstatement of seniority and no loss of pay. Â We also offered him additional time off to tend to his personal affairs following his wifeâ??s tragic death and are now awaiting his decision. Â We sincerely hope he accepts our offer.
Rug Doctor has always had, and continues to have, an open door policy, allowing employees to directly call the President and/or CEO if they believe they are being treated unfairly. Â Unfortunately Bernie did not take advantage of this policy. Â Had he done so, I can assure you this situation would be different.
I hope that this one incident doesnâ??t improperly or unfairly change your view of the Rug Doctor organization and its people. Â Rug Doctor employs over 750 people located in 30 states. Â We have an admirable track record with respect to employee relations. Â In fact, one of the major core values from our founder and CEO, Roger Kent, centers on fairness to its people, customers and business partners. Â Roger regularly mentions that the primary reason for our success at Rug Doctor is attributed to the value we place on our employees.
Thank you for taking the time to consider our response.
Tim Wall
President
Rug Doctor