About a month ago, I was offered a free Verizon V60 phone for signing up.
I said I'll take it... a month later, I receive a different phone in the mail.
I get a bill for some minutes I didn't even use. The guy I purchased it from offered to pay me for that mistake.
I finally got the V60 in the mail. I used for like 10 minutes.. I check online VZserve to see how many minutes I have left...
They said I have 370 minutes used and I owe $108 for my usage.
I call the guy, he says I don't know what I"m talking about. I told him the voicemail has "joe";s name on it.. then he suddenly goes
He says - "ohhh, I know what you're talking about... but he couldn't have used your phone.. if you have proof that he used it, I will pay for it."
I said - "Well then I'll just talk to Verizon Fraud Department"
He says "no no, don't do that, just show me the bill and I'll pay for what he used"
After 2 weeks of owning this phone, I get a letter saying I have claimed too many times on my insurance and they will now take me off coverage. I have no clue what that is about...
SOMEBODY PLEASE HELP ME!!!! I DON"T KNOW WHAT TO DO =*(
I'm seriously panicing.. sad.. pissed..
Update (10/10/10) : I called Verizon rep and they said "well, you can try changing your calling plan." I was telling her I didn't use anything, but she continues to tell me to change my plan or look through my bill carefully when it comes. =(
I said I'll take it... a month later, I receive a different phone in the mail.
I get a bill for some minutes I didn't even use. The guy I purchased it from offered to pay me for that mistake.
I finally got the V60 in the mail. I used for like 10 minutes.. I check online VZserve to see how many minutes I have left...
They said I have 370 minutes used and I owe $108 for my usage.
I call the guy, he says I don't know what I"m talking about. I told him the voicemail has "joe";s name on it.. then he suddenly goes
He says - "ohhh, I know what you're talking about... but he couldn't have used your phone.. if you have proof that he used it, I will pay for it."
I said - "Well then I'll just talk to Verizon Fraud Department"
He says "no no, don't do that, just show me the bill and I'll pay for what he used"
After 2 weeks of owning this phone, I get a letter saying I have claimed too many times on my insurance and they will now take me off coverage. I have no clue what that is about...
SOMEBODY PLEASE HELP ME!!!! I DON"T KNOW WHAT TO DO =*(
I'm seriously panicing.. sad.. pissed..
Update (10/10/10) : I called Verizon rep and they said "well, you can try changing your calling plan." I was telling her I didn't use anything, but she continues to tell me to change my plan or look through my bill carefully when it comes. =(