rollo for video forum mod

[ElFenix]

according to rollo this post contains nothing but FUD, so you might as well just scroll down to where he determines that the warranty length of a card is related to the half life of its elements

from another thread, but i think its important:

i'm not sure about those 'lifetime' warranties

For our retail Graphics Card and Mainboard products purchased on or after June 22, 2005, EVGA will provide a lifetime warranty to the original purchaser of each retail product that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product. This lifetime warranty is valid for the life of the retail product, so long as the original purchaser owns the product, based upon the following conditions:

what does that bolded text mean? is it until they EOL the product? that could be next week! i want that clearly defined before i'm certain that these lifetime warranties are any good. for a product that will probably go out of production soon, like the 6800GS or 7800 GTX 512, these warranties could be less than 1 year!

edit:

this is what BFG thinks of competitors' warranties:

LIFETIME WARRANTY.
Other vendors may claim to have a ?lifetime warranty?, but closer inspection of their policy reveals that ?lifetime? is defined as products currently on the shelf and in production.

here is BFG's warranty for comparison:

BFG Technologies is proud to warrant the original purchaser of the graphics card included in this package ("Product") that the Product will be free from defects in material or workmanship for as long as the original purchaser owns the product

edit:

XFX's warranty

At that time, XFX promises that the graphics card purchased (Product) will remain free from any defects in material or workmanship for the lifetime of the Product, as long as the Product is used properly.

note that it says 'for the lifetime of the product.' what is that? is it something XFX can arbitrarily set?

seems like BFG's is the best warranty if you're going to keep the card for a long time. if you're not, a time-limited warranty may be better if you can transfer it.

here is one user's experience with a product's 'lifetime' warranty

 

[DeathReborn]

I myself have 2 PNY Graphics Cards (7800GT's) and the only mention of Warranty is:

Warranty and Service (followed by several other languages of that)
PNY TECHNOLOGIES EUROPE: www.pny-europe.com

Upon visiting the site it has this under Warrant/Guarantee: http://www.pny-europe.com/uk/support_warranty.asp

Still, i'm not expecting to retain these cards for more than a year.


The long and the short of it is, every company will try and worm their way out of warranties if they can. Remember to check with your countries "Consumer Rights & Protections" before using the Warranty so you know exactly what you should get in terms of a response.

 

[the splat in the hat]

WOW !

I send you a few fried vid cards you return em ay !
hahaha , yea you gotta watch them scamming companies, ASUS always cover there warrenty......

 

[diapickle]

Yep BFG warranty is the real thing. They replaced my friend's 5500 with a 6800 when they longer had 5500s in stock

 

[mwmorph]

Originally posted by: diapickle
Yep BFG warranty is the real thing. They replaced my friend's 5500 with a 6800 when they longer had 5500s in stock

:Q are you serious? that's basicalyl a 200% bump in performance.

 

[diapickle]

Very serious, cuz he sold the 6800 to me

 

[nRollo]

Errr aren't you the guy that was saying BFG could go out of business so we must beware their lifetime warranties?

:laugh:

BTW- where's the "analysis"? You just cut and pasted some lines from the warranty and told us what they "might" mean?

This post doesn't tell us anything new, if you're going to make a post like this, don't you think you should contact the vendor for definition? I'm sure if you said you're considering their products, they would tell you/us?

 

[ElFenix]

Originally posted by: Rollo
Errr aren't you the guy that was saying BFG could go out of business so we must beware their lifetime warranties?

:laugh:

BTW- where's the "analysis"? You just cut and pasted some lines from the warranty and told us what they "might" mean?

This post doesn't tell us anything new, if you're going to make a post like this, don't you think you should contact the vendor for definition? I'm sure if you said you're considering their products, they would tell you/us?

thanks for trolling rollo, it isn't a thread in video without you in here slinging crap.

i don't recall ever saying anything about BFG tech going out of business. but if i did, well, any warranty from any company is probably going to be null and void if that company goes out of business. that just sort of comes with purchasing things in the real world.

what i'm posting is that automatically assuming a lifetime warranty will protect you possibly years down the road is not a good idea. if you're going to make a purchase of a card based on a lifetime warranty, you probably should contact the company and make sure of the warranty's provisions. this post is a heads up that a 'lifetime warranty' might not be all its cracked up to be. i think it does need to be said here because a lot of people here might be under the wrong impression.

 

[linkgoron]

Originally posted by: ElFenix
from another thread, but i think its important:

i'm not sure about those 'lifetime' warranties

For our retail Graphics Card and Mainboard products purchased on or after June 22, 2005, EVGA will provide a lifetime warranty to the original purchaser of each retail product that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product. This lifetime warranty is valid for the life of the retail product, so long as the original purchaser owns the product, based upon the following conditions:

what does that bolded text mean? is it until they EOL the product? that could be next week! i want that clearly defined before i'm certain that these lifetime warranties are any good. for a product that will probably go out of production soon, like the 6800GS or 7800 GTX 512, these warranties could be less than 1 year!

lol the 7800GTX 512's "lifetime" warranty is already over.

 

[NoStateofMind]

Originally posted by: Rollo
Errr aren't you the guy that was saying BFG could go out of business so we must beware their lifetime warranties?

:laugh:

BTW- where's the "analysis"? You just cut and pasted some lines from the warranty and told us what they "might" mean?

This post doesn't tell us anything new, if you're going to make a post like this, don't you think you should contact the vendor for definition? I'm sure if you said you're considering their products, they would tell you/us?

Could it be possible that you could be more contructive ? Other than destructive ? Believe me, you would not only be liked, but much more respected.

As for me, I'm glad the OP mentioned it. Makes you look a little closer at companies that offer "lifetime warranty's". This definately would sway my decision on buying any high end card. Which BFG seem's to stand head and shoulders above the rest.

 

[Greenman]

I had always thought "Product lifetime" ment as long as the product was in production, so with video cards thats pretty much a 1 year warranty. I think (read; wild ass guess) that "durable goods" fall under different rules, think I read that somewhere.

 

[justly]

I can?t help but think of this memorable quote from the movie ?Tommy Boy? whenever I hear someone get all ?warm and toasty inside? about a warranty.

Tommy: Let's think about this for a sec, Ted, why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson, Customer: Go on, I'm listening.
Tommy: Here's the way I see it, Ted. guy puts a fancy guarantee on a box 'cause he wants you to fell all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
Ted Nelson, Customer: What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they solda ya was a guaranteed piece of ******. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
Ted Nelson, Customer: [pause] Okay, I'll buy from you.
Tommy: Well, that's... What?

Of course a warranty isn?t a bad thing, but I have to laugh when I hear people expecting a free replacement card for a 2+ year old card that has a worn out fan. Just about everything has an expected life span and that (expected life span) is what a lifetime warranty usually covers. There may be some exceptions to this, but those are ?exceptions? not the rule.

 

[nealh]

Originally posted by: justly
I can?t help but think of this memorable quote from the movie ?Tommy Boy? whenever I hear someone get all ?warm and toasty inside? about a warranty.

Tommy: Let's think about this for a sec, Ted, why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson, Customer: Go on, I'm listening.
Tommy: Here's the way I see it, Ted. guy puts a fancy guarantee on a box 'cause he wants you to fell all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
Ted Nelson, Customer: What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they solda ya was a guaranteed piece of ******. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
Ted Nelson, Customer: [pause] Okay, I'll buy from you.
Tommy: Well, that's... What?

Of course a warranty isn?t a bad thing, but I have to laugh when I hear people expecting a free replacement card for a 2+ year old card that has a worn out fan. Just about everything has an expected life span and that (expected life span) is what a lifetime warranty usually covers. There may be some exceptions to this, but those are ?exceptions? not the rule.

very funny...

However, a lifetime warranty needs to properly be defined...I would look into the laws of your given state...FL has some weird ones becasue they often do not believe a warranty will be backed..ie Dell with completecare..cant sell it here but Dell really honors this

Personally, this is an example of where a manufacturer is deliberately misleading the consumer...I would prefer they say 1,2-3 yrs etc...

I will never buy a PNY videocard or product again...they do not need my money

BTW to me and most avg people..lifetime means for the life of the product if it dies they will replace it..do not claim lifetime if you expect your product will fail and a consumer will use the warranty..total BS

I can see from the business side ....they lose too much but too bad ..you make the offer stand behind it..CS is a lost art today!

Not sure if I had a videocard for more than 3yrs I would try to get it replaced underwarranty anyway but that is besides the point

 

[nRollo]

Originally posted by: PC Surgeon
Could it be possible that you could be more contructive ? Other than destructive ?

I am be "constructive"- I pointed out there's no "analysis" here, only speculation which does no one any good.

Believe me, you would not only be liked, but much more respected.

1. Count the people with "Rollo for Mod" in their sig. (many) Count the people people with "PCSurgeon for Mod" in their sig. (none) [so apparently a few agree with my ways]
2. I'm not here to be liked or respected necessarily. I'm here to provide helpful and factual information where I can, and point out FUD where I can. (e.g. Noting that saying "lifetime warranty" may not be what you expect and referencing companies with nothing to back up your claims is less than useful)

 

[JBT]

PNY's old warrenty was while the card was actually in production. This wasn't that bad when NVIDIA + ATI had much longer product cylces. Now they have a new card out every 6 months.

Recently PNY chaged the warrenty to 3 years while EVGA + XFX jumped on to BFG's lifetime warrenty.

I belive the quote you have from BFG was actually pointing its self at PNY's old warrenty claims NOT EVGA and XFX.

 

[Greenman]

Originally posted by: Rollo

Originally posted by: PC Surgeon
Could it be possible that you could be more contructive ? Other than destructive ?

I am be "constructive"- I pointed out there's no "analysis" here, only speculation which does no one any good.

Believe me, you would not only be liked, but much more respected.

1. Count the people with "Rollo for Mod" in their sig. (many) Count the people people with "PCSurgeon for Mod" in their sig. (none) [so apparently a few agree with my ways]
2. I'm not here to be liked or respected necessarily. I'm here to provide helpful and factual information where I can, and point out FUD where I can. (e.g. Noting that saying "lifetime warranty" may not be what you expect and referencing companies with nothing to back up your claims is less than useful)

This thread is in fact very usefull. A lot of people think lifetime warranty means forever, when in fact it could be as short as 90 days. I don't understand why you feel the need to defend a missleading statment. And I'm not sure I understand your post with the warranty story at all. Is your position that all warrantys are worthless? Or that a product that fails shouldn't be replaced free of charge? If thats the case, I dissagree on both points. If I buy something with a 5 year warranty, I fully expect that product to be replaced free of charge if it fails within that time frame. If its a limited warranty, I have every right to know what the limits are before I buy it. And yes, it would affect what I buy. I've had 2 video cards fail while under warranty, both were replaced free of charge. So I do indeed look at warrantys when I'm shoping.

 

[nRollo]

Originally posted by: Greenman
This thread is in fact very usefull. A lot of people think lifetime warranty means forever, when in fact it could be as short as 90 days. I don't understand why you feel the need to defend a missleading statment. And I'm not sure I understand your post with the warranty story at all. Is your position that all warrantys are worthless? Or that a product that fails shouldn't be replaced free of charge? If thats the case, I dissagree on both points. If I buy something with a 5 year warranty, I fully expect that product to be replaced free of charge if it fails within that time frame. If its a limited warranty, I have every right to know what the limits are before I buy it. And yes, it would affect what I buy. I've had 2 video cards fail while under warranty, both were replaced free of charge. So I do indeed look at warrantys when I'm shoping.

Sorry the thread is useless. (and your assumption that I'm defending bad warranties is as well)

Like I said:

BTW- where's the "analysis"? You just cut and pasted some lines from the warranty and told us what they "might" mean?

This post doesn't tell us anything new, if you're going to make a post like this, don't you think you should contact the vendor for definition?

Posting a copy of someone's warranty and stating it might mean something is worthless.

If he had stated "I contacted XFX and found out that by "lifetime of the product" they mean the duration of the time they are actively manufacturing that product" he would have a point and I'd applaud him.

Alas, all he did is say "OMG! What if it means this?!?!". A person would have to be pretty obtuse to think a guess like this post provides any value to concerned shoppers.

Here you go:
I think it might mean the atomic halflife of the elements in the GPU.

Did you find that "useful"? WTH not? It's as good as what he did? :roll:

 

[ElFenix]

well ya know rollo, it was christmas eve when i looked these things up out of the goodness of my heart in the other thread around here, and i'm sorry that i didn't feel like immediately calling into BFG, XFX, and eVGA to speak to wait on hold for several hours to speak to someone in india who might not have any idea what i'm asking about. but ya know what, maybe next time i'm feeling bored during business hours i'll actually give them a call. just to appease you, because apparently you're king around here.

plus, again, this is a heads up to concerned shoppers. some people might see lifetime warranty on the internet page and NOT understand what that might mean. this gives them a heads up, saying that hey, maybe they should find out exactly what it means. yes, i don't answer that question (except for saying that BFG's comes flat out and says what they mean by lifetime, which is the time the original owner owns the product). my knowledge of the computer business and some of the terms leads me to the educated guess that 'product lifetime' means only the time between when the AIB first starts producing it and when it is 'end of lifed' by the AIB.

the only thing you've done in this thread is troll. your 'half life of the elements of the GPU' is completely ridiculous. the difference between me and you is that i'm making an educated, reasonable estimation of what a term might mean, and you're pulling something completely out of your ass for the sole purpose of insulting me.

 

[UsandThem]

I'm not going to really get into it, but Rollo, you are in the wrong on this one.

A lot of new members probably aren't aware of the different lifetime warranties out there.

There is nothing wrong with ElFenix's thread, and I bet several found it useful.

 

[nRollo]

Originally posted by: ElFenix
well ya know rollo, it was christmas eve when i looked these things up out of the goodness of my heart in the other thread around here, and i'm sorry that i didn't feel like immediately calling into BFG, XFX, and eVGA to speak to wait on hold for several hours to speak to someone in india who might not have any idea what i'm asking about. but ya know what, maybe next time i'm feeling bored during business hours i'll actually give them a call. just to appease you, because apparently you're king around here.

plus, again, this is a heads up to concerned shoppers. some people might see lifetime warranty on the internet page and NOT understand what that might mean. this gives them a heads up, saying that hey, maybe they should find out exactly what it means. yes, i don't answer that question (except for saying that BFG's comes flat out and says what they mean by lifetime, which is the time the original owner owns the product). my knowledge of the computer business and some of the terms leads me to the educated guess that 'product lifetime' means only the time between when the AIB first starts producing it and when it is 'end of lifed' by the AIB.

the only thing you've done in this thread is troll. your 'half life of the elements of the GPU' is completely ridiculous. the difference between me and you is that i'm making an educated, reasonable estimation of what a term might mean, and you're pulling something completely out of your ass for the sole purpose of insulting me.

You did NOTHING but copy/paste/guess.

Your idea was GOOD, you just did nothing with it.

We all know what happened with PNY and Visiontek. Definition of warranty terms is admirable.

You could have shot emails to the firms you mentioned, and made this a real post as their replies came back.

Instead you unjustly implied their lifetime warranty might be something other than best case scenario.

You did no one a favor, and maligned EVGA and XFX without cause.

The LEAST you could do now is send the emails and post your apology if you've damaged their business with your FUD?


Fair and balanced

 

[NoStateofMind]

Originally posted by: Rollo

Originally posted by: PC Surgeon
Could it be possible that you could be more contructive ? Other than destructive ?

I am be "constructive"- I pointed out there's no "analysis" here, only speculation which does no one any good.

Believe me, you would not only be liked, but much more respected.

1. Count the people with "Rollo for Mod" in their sig. (many) Count the people people with "PCSurgeon for Mod" in their sig. (none) [so apparently a few agree with my ways]
2. I'm not here to be liked or respected necessarily. I'm here to provide helpful and factual information where I can, and point out FUD where I can. (e.g. Noting that saying "lifetime warranty" may not be what you expect and referencing companies with nothing to back up your claims is less than useful)

Excuse me sir, you contributed nothing to the thread but " I don't think this is what the title states" crap. That is not constructive.

As for your " I'm Mr. Popular, and noone knows who you are" comments, it makes no difference. You can think you are all special, and that's ok. You can and do (at times) contribute something good. But in this case Mr. Popularity contest winner, your so called "rollo for mod" means nothing to me. And I've seen alot that think the same.

And on top of all this, would'nt the great rollo know anything about the specifics on warranty's these companies provide? If not why even post? Just to thread crap?

I had much respect for you, but that is going "bye bye" with your bantor.

Enough about rollo and his thread crapping, stinks in here.

If I buy a card with a warranty that states " lifetime" I expect just that! If it is only "lifetime of the product" then state so, without making it seem better then it is.

 

[Greenman]

Originally posted by: Rollo

Originally posted by: Greenman
This thread is in fact very usefull. A lot of people think lifetime warranty means forever, when in fact it could be as short as 90 days. I don't understand why you feel the need to defend a missleading statment. And I'm not sure I understand your post with the warranty story at all. Is your position that all warrantys are worthless? Or that a product that fails shouldn't be replaced free of charge? If thats the case, I dissagree on both points. If I buy something with a 5 year warranty, I fully expect that product to be replaced free of charge if it fails within that time frame. If its a limited warranty, I have every right to know what the limits are before I buy it. And yes, it would affect what I buy. I've had 2 video cards fail while under warranty, both were replaced free of charge. So I do indeed look at warrantys when I'm shoping.

Sorry the thread is useless. (and your assumption that I'm defending bad warranties is as well)

Like I said:

BTW- where's the "analysis"? You just cut and pasted some lines from the warranty and told us what they "might" mean?

This post doesn't tell us anything new, if you're going to make a post like this, don't you think you should contact the vendor for definition?

Posting a copy of someone's warranty and stating it might mean something is worthless.

If he had stated "I contacted XFX and found out that by "lifetime of the product" they mean the duration of the time they are actively manufacturing that product" he would have a point and I'd applaud him.

Alas, all he did is say "OMG! What if it means this?!?!". A person would have to be pretty obtuse to think a guess like this post provides any value to concerned shoppers.

Here you go:
I think it might mean the atomic halflife of the elements in the GPU.

Did you find that "useful"? WTH not? It's as good as what he did? :roll:

So your only reason for posting is to argue? I'm really trying to understand what it is you are trying to do. Do you contest the OP's point that lifetime warranty sometimes means product lifetime? If so there is an old thread in hot deals where some companys did in fact mean product lifetime, the info came right off there website. I just don't get why saying "be sure to understand the warranty" bothers you so. It's good advice, I don't see why anyone would even question that.

 

[Ackmed]

Whoa, this title changed, and for the worse. He is far from fair and balanced, but whatever.

On topic, http://www.maximumpc.com/forum/viewtopic.php?t=30251&highlight=warranty

As most of us already knew, "lifetime warranty" is hit and miss. BFG has the best to me, and why I buy their cards. It is good to see others trying to step up, and match, or even better them though. They used to be the only ones with a "lifetime" warranty, not so anymore.