Rogers didn't cancel my internet

[shwick]

(Canada, Ontario)


I'm switching my cable internet to a different provider so I called Rogers to cancel my account.

Two weeks later I find out they didn't cancel my account.

I'm going to call Rogers again tomorrow and record the call this time.

But I also want to threaten legal action and SAY I recorded the call the first time, in the hopes that it will scare them into giving me the original cancellation date.

I was in a contract with an exit fee but the representative explained that to me and I agreed to pay it.

What hot water could threatening legal action get me into, assuming I didn't record the first call?

What legal terms could I use in my argument? ex: you violated such and such...

Worst case scenario I have to use Rogers for another month of internet but I will have the cacellation call recorded this time.

Thanks

 

[Oil]

Threaten legal action and use a lot of profanity

 

[lxskllr]

Pleasantly talking usually will get you farther than threats. Let them be the dick first.

 

[TakeNoPrisoners]

You shouldn't get in any trouble for saying you recorded a call but you didn't.

Worst case is they just call your bluff.

 

[SparkyJJO]

Don't be a jerk about it 🙄

 

[her209]

They should have a call log. But they could always lie and make shit up like, you never agreed to canceling the service. Its happened before.

 

[waffleironhead]

just call them and be pleasant. Ask what the problem was.

 

[shwick]

Ok so I called Rogers and was polite, persistent and clearly explained everything. They said they fixed the problem and acknowledged the previous attempt to cancel, saying it was their mistake it was not cancelled.

The girl said she would reverse any additional billing and make sure my account was cancelled on the previously agreed upon date.

And I recorded the 1/2 hour phone call which included them saying that.

Man am I glad I waited a day before calling them because I was going to go FUCKING CRAZY 😡

I was worried about a long drawn out war but they are cooperating.

:biggrin:

 

[Oil]

Ok so I called Rogers and was polite, persistent and clearly explained everything. They said they fixed the problem and acknowledged the previous attempt to cancel, saying it was their mistake it was not cancelled.

The girl said she would reverse any additional billing and make sure my account was cancelled on the previously agreed upon date.

And I recorded the 1/2 hour phone call which included them saying that.

Man am I glad I waited a day before calling them because I was going to go FUCKING CRAZY 😡

I was worried about a long drawn out war but they are cooperating.

:biggrin:

You should have used profanity. Probably could've gotten a blowjob thrown in