Roccat Kone XTD issue

[Devildoc99]

Just got the Roccat last week and so far I really do like it. Somehow, someway, I managed to change something I can't seem to get back. The mouse scroll wheel no longer scrolls by turning it. It used to sort of click or step turn but now is just smooth turning. Doesn't scroll at all in pages such as windows explorer. I can get the familiar small circle with 4 arrows within if I press click it while in a web page, but that's it. Tried resetting drivers etc., plugging, unplugging, plugging it into a different pc...no joy.

Something broken or something I changed? I've got a query into Roccat to ask but wonder if anyone here can offer insight?

Cheers
:\

 

[Nged72]

Try resetting the firmware through the Roccat software.

 

[Devildoc99]

Heard back from Roccat support. They report that it's a hardware issue, not software correctable. They will replace the mouse for me, which is a good thing.

Cheers