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RMA: How long should I wait for the company to call?

Chaotic42

Chaotic42

Lifer
I have a problem with a certain product. I don't want to name the name or the company. Let's call it company X.

I emailed Company X about a month ago. I was told to call. Now, I'm very busy and can only call on two business days per week, often times only one.

So I call. The contact is not there. I leave my name/number. The next week, I call again. Contact not there. Leave name/number. The next week, I call again. Contact not there. Leave name/number.

Now I'm not trying to say anything bad about the company. Maybe there's just a misunderstanding going on. I'm not going to trash the company or anything.

I'd just like to know what you would do.
 
First thing is how much money are we talking? If it was enough id fight for it , otherwise id let it go and move on and buy another.
 
Originally posted by: BentValve
First thing is how much money are we talking? If it was enough id fight for it , otherwise id let it go and move on and buy another.
Click to expand...

I think I paid about $100 for it.
 
Lemme guess...Soltek?


Originally posted by: Chaotic42
I have a problem with a certain product. I don't want to name the name or the company. Let's call it company X.

I emailed Company X about a month ago. I was told to call. Now, I'm very busy and can only call on two business days per week, often times only one.

So I call. The contact is not there. I leave my name/number. The next week, I call again. Contact not there. Leave name/number. The next week, I call again. Contact not there. Leave name/number.

Now I'm not trying to say anything bad about the company. Maybe there's just a misunderstanding going on. I'm not going to trash the company or anything.

I'd just like to know what you would do.
Click to expand...

 
I had to RMA a video card. From the time I sent it in to the time I got it back took less than two weeks (10 days). I never ever needed to call. It was even sent back via FedEx on their dime and I live in Hawaii.

I would call and get some answers. I guess it's how motivated you are and how much time and effort you want to put into it. Is it really worth it? Even if it was worth only a few dollars, I won't let a company screw with me. That's the way I feel about it. Good luck.
 
Originally posted by: DreamerSpawn
Lemme guess...Soltek?
Click to expand...

Nope. It's a pretty well respected company, I've never seen anyone have the problem that I'm having, which is why I think it's a misunderstanding.

 
I'm sorry to ask, but why call?

I've RMA'd a few times like most here. I always did it online. If they have online RMA available I suspect you'll get a better response that way. If they allocated their "RMA resources" to online, possible not much available for the call-in type.

Anyway, good luck with it.

Fern
 
Originally posted by: Fern
I'm sorry to ask, but why call?

I've RMA'd a few times like most here. I always did it online. If they have online RMA available I suspect you'll get a better response that way. If they allocated their "RMA resources" to online, possible not much available for the call-in type.

Anyway, good luck with it.

Fern
Click to expand...
I emailed them as per their instructions online and the RMA guy emailed me and asked me to call them.
 
I emailed them as per their instructions online and the RMA guy emailed me and asked me to call them.
Click to expand...

Thanks, got it.

BTW, sorry man I didn't notice it was you when I first posted or I would not have asked. I'd a figured you had a good reason.

Hmm.. I wonder if these guys are not allowed to call out? You know, corporate "discipline" or such to help prevent personal calls. Thats assuming its a toll free line and not a way to shift expense to you.

You've prolly considered this alraedy, but given your busy schedule and this guys inability to connect with you - I'd email requesting this be done that way (email), instead of telephone which clearly isn't working out well.

Either that or ask for a supervisor (as suggested above) explaining the scheduling prob and the amount of time which this has taken already.

Again, good luck with it. I'd keep at it for a $100


Fern
 
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