RMA Ethics Question

[RadiclDreamer]

So, I bought some sticks of Corsair memory and 1 stick went bad, they sent me 2 (TwinX matched pair) in return since they no longer had the single sticks in stock.

My problem is this, originally I had 4 GB total running dual channel (4X1GB sticks), since I got the new replacement memory it will no longer work in dual channel mode with my older memory. I am thinking of explaining the situation to them, but I'm wondering if this is ethical? On one hand I originally had 4 sticks all working in dual channel, and since they didnt have the same part as replacement it screwed my dual channel setup. But on the other hand, I hate to complain since I did end up with extra memory, just not how I want to use it.

Should they replace? Is it ok to ask them to do so?

 

[IronWing]

If it negatively affects the performance of your computer then you might want to send it back. If there is no effect then I don't see the value in the effort.

 

[RadiclDreamer]

Originally posted by: ironwing
If it negatively affects the performance of your computer then you might want to send it back. If there is no effect then I don't see the value in the effort.

There is a small difference but as purchased it worked fine, didnt stop working until they replaced with dislike parts.

 

[Zim Hosein]

Originally posted by: RadiclDreamer
So, I bought some sticks of Corsair memory and 1 stick went bad, they sent me 2 (TwinX matched pair) in return since they no longer had the single sticks in stock.

My problem is this, originally I had 4 GB total running dual channel (4X1GB sticks), since I got the new replacement memory it will no longer work in dual channel mode with my older memory. I am thinking of explaining the situation to them, but I'm wondering if this is ethical? On one hand I originally had 4 sticks all working in dual channel, and since they didnt have the same part as replacement it screwed my dual channel setup. But on the other hand, I hate to complain since I did end up with extra memory, just not how I want to use it.

Should they replace? Is it ok to ask them to do so?

I would say yes as long as you provide the same info you provided us IMO RadiclDreamer.

 

[Corporate Thug]

just contact them and see what they say?

 

[Brainonska511]

You're computer won't do asymmetric dual-channel?

 

[RadiclDreamer]

Originally posted by: Brainonska511
You're computer won't do asymmetric dual-channel?

Dont think this was an option with DDR1 memory configs. As far as I know its just the newer DDR3 I7 setups that do this

 

[DaveSimmons]

It seems obvious but:
- are you using the right slots to pair up the memory?
- are you putting the slower memory into the first bank?
- did you try going into the BIOS to manually set timing to match the slower pair?

 

[Rastus]

The extra stick of memory will probably more than offset any gains from dual channel.

 

[Quiksilver]

PM Yellowbeard as he works for Corsair.

 

[RadiclDreamer]

Well, I was honest with them and explained the situation and it seems that they are willing to replace the other stick with the same type as I got for replacement

Kudos to corsair for making the extra effort!

 

[PlasmaBomb]

Originally posted by: RadiclDreamer
Well, I was honest with them and explained the situation and it seems that they are willing to replace the other stick with the same type as I got for replacement

Kudos to corsair for making the extra effort!

Kudos indeed. Corsair seem pretty cool, I had a pen drive die and the replaced it quickly