Returning big CRT rear projection tv to CC

[DT4K]

I need to return a big screen tv to Circuit City, but it won't fit in my vehicle and I don't know anyone with a truck.
The manual has instructions on how to take the it apart so the top screen section separates from the bottom projection portion. Should I do this to fit it? Or will CC freak out if I show up to return a tv in 2 sections. I'd rather not have to go through the hassle of renting a truck just to return this thing.

 

[PricklyPete]

CRT rear projection???

Yes, they will freak out.

 

[Amused]

Why wont CC pick it up?

 

[Pepsi90919]

CRTs are rear projection, but if you touch that tube...

 

[DT4K]

Originally posted by: Amused
Why wont CC pick it up?

I had it delivered for free, but I assumed it would be my responsibility to get it back to them if I'm returning it. But I'd love to find out I'm wrong.

 

[Amused]

Originally posted by: DT4K

Originally posted by: Amused
Why wont CC pick it up?

I had it delivered for free, but I assumed it would be my responsibility to get it back to them if I'm returning it. But I'd love to find out I'm wrong.

Is it going back because of a warranty issue?

 

[DT4K]

Originally posted by: Amused

Originally posted by: DT4K

Originally posted by: Amused
Why wont CC pick it up?

I had it delivered for free, but I assumed it would be my responsibility to get it back to them if I'm returning it. But I'd love to find out I'm wrong.

Is it going back because of a warranty issue?

Nope. I don't think there's anything wrong with it. It's just that the wife and I can see flashes of green in high contrast scenes. Similar to the rainbow effect on DLP's. For the wife, it's subtle and rarely an issue, but I'm very sensitive to it.

But the short answer is that we are going with one of the LCD RP's instead.

 

[sdifox]

Then there is a problem with the TV, get them to fix it!

 

[I Saw OJ]

I would love to see you walk into CC with your TV in piece and try to return it

You: "Yes, this TV isnt working correctly, I would like to return it"
CC Zombie: "Uh sir, could it not be working because its in pieces?"

 

[Dulanic]

Originally posted by: DT4K

Originally posted by: Amused

Originally posted by: DT4K

Originally posted by: Amused
Why wont CC pick it up?

I had it delivered for free, but I assumed it would be my responsibility to get it back to them if I'm returning it. But I'd love to find out I'm wrong.

Is it going back because of a warranty issue?

Nope. I don't think there's anything wrong with it. It's just that the wife and I can see flashes of green in high contrast scenes. Similar to the rainbow effect on DLP's. For the wife, it's subtle and rarely an issue, but I'm very sensitive to it.

But the short answer is that we are going with one of the LCD RP's instead.

As a CC employee I can tell you.... if you exchange the TV there will be no issue, the new one will be delivered and the old one picked up without any extra fees.

 

[jarfykk]

Yeah, same as Dulanic...call them up before, go down pick out a new TV, schedule a delivery time for the new one, they'll pick up the old one at that time for return.

 

[alkemyst]

Just don't try to return the DLP RP when you [and your wife] realize the black levels and resolution aren't as good as a CRT.

I wish consumers researched their purchases more prior to the sale than after.

 

[DT4K]

Originally posted by: sdifox
Then there is a problem with the TV, get them to fix it!

No, there isn't a problem with the TV. At least not one that can be fixed. I spent some more time looking at the floor model and I see the same "Rainbow Effect" with high contrast content. I know that seeing this on CRT's is much less common than on DLP's, but it is possible and is an issue for some people. Apparently it's caused by the longer decay time of the green phosphors, or that's what I've read at least.

Originally posted by: jarfykk
Yeah, same as Dulanic...call them up before, go down pick out a new TV, schedule a delivery time for the new one, they'll pick up the old one at that time for return.

Unfortunately, I've already bought a new tv(Sony LCD RP) because I wanted to bring it home and make sure that we would be happier with it before deciding for sure to return the CRT RP.

Originally posted by: alkemyst
Just don't try to return the DLP RP when you [and your wife] realize the black levels and resolution aren't as good as a CRT.

I wish consumers researched their purchases more prior to the sale than after.

I assume you meant LCD, not DLP.
I've been researching this purchase for the past year and I'm well aware of the pros and cons of each technology. So unless you are implying that seeing Rainbow Effect is a well-known issue with CRT RP, I'm not sure how doing more research would have kept me from buying this tv. When I first looked at it in the showroom, I didn't notice this issue. but like I said, it's only a problem in high contrast scenes, so maybe that's why I didn't notice it until I got it home.

I'm well aware that LCD RP's can't match the black levels of a CRT and I know about the potential for SDE and SSE. So far, I'm satisfied with the Sony. The blacks look quite good, I haven't noticed SSE(I do notice this on the SXRD sets) and I only notice SDE when I get within about 6 ft.(our viewing distance is about 10ft).

The only reason I thought about taking the CRT RP apart is that with simple instructions on how to do it right in the manual, I thought maybe it was common to do this for moving purposes. But I guess my best bet is just to rent a van from Uhaul for $30 and be done with it.

 

[sdifox]

Originally posted by: DT4K

Originally posted by: sdifox
Then there is a problem with the TV, get them to fix it!

No, there isn't a problem with the TV. At least not one that can be fixed. I spent some more time looking at the floor model and I see the same "Rainbow Effect" with high contrast content. I know that seeing this on CRT's is much less common than on DLP's, but it is possible and is an issue for some people. Apparently it's caused by the longer decay time of the green phosphors, or that's what I've read at least.

Originally posted by: jarfykk
Yeah, same as Dulanic...call them up before, go down pick out a new TV, schedule a delivery time for the new one, they'll pick up the old one at that time for return.

Unfortunately, I've already bought a new tv(Sony LCD RP) because I wanted to bring it home and make sure that we would be happier with it before deciding for sure to return the CRT RP.

Originally posted by: alkemyst
Just don't try to return the DLP RP when you [and your wife] realize the black levels and resolution aren't as good as a CRT.

I wish consumers researched their purchases more prior to the sale than after.

I assume you meant LCD, not DLP.
I've been researching this purchase for the past year and I'm well aware of the pros and cons of each technology. So unless you are implying that seeing Rainbow Effect is a well-known issue with CRT RP, I'm not sure how doing more research would have kept me from buying this tv. When I first looked at it in the showroom, I didn't notice this issue. but like I said, it's only a problem in high contrast scenes, so maybe that's why I didn't notice it until I got it home.

I'm well aware that LCD RP's can't match the black levels of a CRT and I know about the potential for SDE and SSE. So far, I'm satisfied with the Sony. The blacks look quite good, I haven't noticed SSE(I do notice this on the SXRD sets) and I only notice SDE when I get within about 6 ft.(our viewing distance is about 10ft).

The only reason I thought about taking the CRT RP apart is that with simple instructions on how to do it right in the manual, I thought maybe it was common to do this for moving purposes. But I guess my best bet is just to rent a van from Uhaul for $30 and be done with it.

First of all, you can't get Rainbow from CRTs, it is just not possible. Rainbow is associated with colour wheel, nothing else. You probably has a convergence problem. set it up properly and you'll be fine.

 

[dabuddha]

Call them and they'll pick it up. If they delivered it, they have to pick it up for free. They did for me.

 

[DT4K]

Originally posted by: sdifoxFirst of all, you can't get Rainbow from CRTs, it is just not possible. Rainbow is associated with colour wheel, nothing else. You probably has a convergence problem. set it up properly and you'll be fine.

Fine, don't call it rainbow then. I know exactly what RBE is and it's an identical effect, except it's just green instead of red, blue, and green. Some people also see this (although usually they see yellow) on Plasma sets. Whether it's caused by a color wheel producing red, green and blue sequentially, or the fact that green phosphors take longer to fade than red and blue phosphors, it's the same effect.
If I had a convergence problem, I'd be able to tell from the convergence test patterns.

Like I said, this issue seems to be far less common on DLP's, but if you look on the AVSForum, you'll find that it is, in fact, an issue for some people. But like most of these issues, those people who can't see it often seem to think it doesn't exist.

 

[alkemyst]

I don't know who is talking about CRT's being affected by RBE on avsforum, but I am sure it's someone that doesn't know what they are talking about.

You more than likely have a problem with the unit itself than anything else.

Calibration can affect this...it's probably not convergance but rather the landing settings especially if near the corners of the set.

Are you talking about the green blob issue?

 

[DT4K]

Originally posted by: alkemyst
I don't know who is talking about CRT's being affected by RBE on avsforum, but I am sure it's someone that doesn't know what they are talking about.

You more than likely have a problem with the unit itself than anything else.

Calibration can affect this...it's probably not convergance but rather the landing settings especially if near the corners of the set.

Are you talking about the green blob issue?

I don't know why I bother. It's not green blobs. It's not in any particular area. It's not the convergence. It's not just my particular set. I can see RBE on DLP's very clearly, so I'm not just pulling this analogy out of nowhere. If you don't see RBE, you have no idea what I'm talking about and if you do, you should know exactly what I'm talking about.

Like I said, it doesn't appear to be very common, but there are people who are bothered by this, as well as people who see a similar thing with yellow in Plasmas. Multiple people have reported seeing this, some of whom appear to be very knowledgeable and respected members of AVS. I've also found other information indicating that this can be caused by the longer decay time of green phosphors.

Just because you haven't heard of something doesn't mean it doesn't exist.

If you are interested in reading one of the related discussions on AVS, search for "rainbow" in the rear projection forum.

 

[alkemyst]

I haven't seen anything about rainbows on CRT's.

Rainbow would not just be one color all over the place.

You seem to have it figured out though.

 

[DT4K]

Originally posted by: alkemyst
I haven't seen anything about rainbows on CRT's.

Rainbow would not just be one color all over the place.

You seem to have it figured out though.

Then Rainbow is the wrong word. The reason I mentioned it and the reason other people have called it that is because everyone knows about RBE on DLP's and this looks exactly the same except that it is only green.

 

[sdifox]

so your eyes are sensitive enough to the difference in decay time between the 3 colours? wow... that is so weird since red is the one that is slowerst to decay (to 10%) P22 is the phosphor on CRTs and the blues and yellows decay under 100microsecond while red is several hundreds of microseconds.


http://www.epanorama.net/documents/video/phosphor_decay.html

 

[alkemyst]

I hope you aren't the Mill4023 debating the same things we have brought up here w/ AVSForums advanced members.

 

[probzy]

Thanks OP!

 

[DT4K]

Originally posted by: alkemyst
I hope you aren't the Mill4023 debating the same things we have brought up here w/ AVSForums advanced members.

WTF is your problem?
I already explained that I'm not an expert on the matter and I already said that maybe it's just my eyes. What I do know is that it's not a convergence issue because I've gotten the convergence adjusted perfectly and it's still an issue FOR ME. Could it be another issue? I suppose, but it seems odd that the floor models would have the exact same issue.
As for AVSForum members, there are at least 4 people on that thread who have seen this on CRT RP's or Plasmas, one of whom has over 10k posts and from what I've seen, appears to know what he is talking about. He gave an explanation of why this could occur. I've also found the same explanation mentioned other places on the web. Could all of this be wrong? Sure, but the bottom line is that I see something that looks exactly like RBE on more than one CRT RP set, so I'm returning it. I don't understand why that seems to bother you so much.

Back on the topic, the only reason I thought about taking the tv apart is because I've never owned a CRT RP and the fact that there are simple instructions on how to do this right in the user manual made me wonder if this was common for moving these monster tvs. I wasn't sure, which is why I posted here to ask you guys. But I called CC and spoke to the store manager. She was very helpful and said they'd come pick up the tv.

 

[alkemyst]

there is no problem, but it's rather retarded to keep pushing all the doors that say pull until you find one that works.

If you are going to do what you want, it makes no sense to post.

Also in the thread "I'm getting very frustrated. This would be the 4th big screen I've returned. " That is just crazy.

I strongly stick by that set can be calibrated to lose it's problem. If you can't even figure out how to call the merchant to pick it up, chances are you do not have the skills to properly calibrate a set yourself.

I have a huge problem when people don't shop before they buy and then stick the merchant with big ticket items that are now open-box.