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Returning a Defective Western Digital HD

O

owensdj

Golden Member
I'm helping someone who had a 6GB Western Digital hard drive(AC36400-00LC) go bad in his computer. The date on the drive is February 1998, so it's still under the 3 year warranty. The problem is that he doesn't have a receipt for the drive itself, since it came included with machine. He also doesn't have a receipt for the computer system. Will Western Digital still honor the warranty? Anybody have any experience returning drives to this company without a receipt.
 
WD has a toll free number, so why not call them and ask what you can do. Make sure he takes the drive out so he can read any needed information off the back of the drive. My only experience with WD was that I had to exchange a "recalled" drive. They cross-shipped it even though I didn't even ask them to.
I have a friend who was trying to replace a WD drive under warrenty without the receit and he was successful.
 
Yeah, I returned a drive a few years ago. (And, in fact, returned its replacement and its replacements replacement.)

The drives have a freshness stamp on them. WD will usually honor that.

Or at least they did. The multiple failures converted me to Maxtor and IBM.

Maki
 
WD is real good about RMA's I have RMA's a gig drive about a year ago, and they sent me a 3.2 since the 1 gigs were out of production. (It was for work...)
 
You don't need a receipt. WD, and probably most hdd manufacturers, don't care who owns the drive, because the warranty is on the drive itself.
 
DL WD's utility from their site to test your WD HD. The utility will give you a result code that they will request when you call them. You don't need receipts, just model#, etc.
 
So we agree....🙂 Western Digital is big on RMA but small on quality...hehe

I know that firsthand myself. I've had 3 8.4Gigs go down on me. Each time, WD has exchanged a new one for me. Should i applaud them or...?
If the current one still goes bad which there's no reason to since i've already changed my PS, then i've gonna convert. Convert to anything except WD. I've a 2.1Gig IBM HD that's been running for 4 years. No problems at all. Hmm...
 
Every, I repeat EVERY WD drive I have had in the past 5 years has FAILED. Thats 6 drives. I have some seagate drives that are 7 years old that were used more, and they all work.
 
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