Return experience at Walmart

[janas19]

So I haul in a Pioneer AV receiver in a cart for return that I ordered online and had shipped to my local store for pickup. The terminally bored teenager behind the counter (never once making eye contact), pissed off that she has to come all the way around the counter to scan the barcode on the box, mumbles as I hand her the receipt "So you don't want this no more?" and before I can answer or hand her the credit card I charged the purchase with, she starts pulling cash out of the drawer. "Wait," I tell her, "I don't want cash, I want the refund put on the card." She says (and I'm not shitting you here), "Usually the customer tells us that first thing," still pulling cash (over $250) out of the register. still not once having made eye contact with me. "OK," I say "I'm telling you now. I don't want cash." "Sorry" she says, "too late." Hands me the cash and says "Can I help the next customer." I'm just standing there, hand full of cash, with a line of product-returning people behind me, all looking as impatient as one might imagine. I just walked away, a bit stunned.

Now, I know, this is Walmart. I've been in them enough to know they don't really train the barely literate people they hire, certainly not in customer service. I also know I could have made a scene, and demanded the refund be done as I wished, but alas, I was not thinking clearly (recent death in the family had, and has me off my game). So I ended up getting a money order from my local bank and sending that via snail mail to the CC company (no local branches, or I would have just taken the cash there). My question (you knew there was one coming, right?) is should I even bother contacting her supervisor and complaining, or should I just write this off to experience? FWIW, the only reason I got the product from Wallyworld was because (you guessed it) their price was a good $70 below the closest competitor I could find. So, shame on my dumb ass for going anywhere near the place, or let them know their CS help need training?

I look at this and think, "Wow, does it really matter that much? Go to an ATM. You can put the cash on your card there, too."

*Yawn*

 

[Bignate603]

Oh my god, you got an effortless refund in cash and the minimum wage employee behind the counter didn't engage in conversation with you? You poor thing, how ever will you move on with your life?

This. I came in expecting some epic rant where they refused to allow you to do a valid return. Instead I get this story about them quickly giving your money with no real hassle and you're complaining? Just swing by an ATM some time and dump it into your account.

The only reason I could see this being a problem is if you were irresponsible with your credit card and were trying to do something funny to reduce your bill.

 

[Doppel]

Idiots on AT love to shoot people down complaining about legitimate issues with "get over it" or "first world problems, etc.". In real life maybe they are little bitches who get pushed around, or maybe it's just the trendy thing to do when posting, I'm not sure.

The cash is actually good and normally a business won't give you cash beyond a small refund, but you did ask for plastic and the problem is that the employee just didn't give enough of a sh*t to fix the mistake. That isn't ok, but it also explains why he works at Walmart.

 

[KK]

I look at this and think, "Wow, does it really matter that much? Go to an ATM. You can put the cash on your card there, too."

*Yawn*

I look at it as free points on the credit card.

 

[TalonStrike]

So I haul in a Pioneer AV receiver in a cart for return that I ordered online and had shipped to my local store for pickup. The terminally bored teenager behind the counter (never once making eye contact), pissed off that she has to come all the way around the counter to scan the barcode on the box, mumbles as I hand her the receipt "So you don't want this no more?" and before I can answer or hand her the credit card I charged the purchase with, she starts pulling cash out of the drawer. "Wait," I tell her, "I don't want cash, I want the refund put on the card." She says (and I'm not shitting you here), "Usually the customer tells us that first thing," still pulling cash (over $250) out of the register. still not once having made eye contact with me. "OK," I say "I'm telling you now. I don't want cash." "Sorry" she says, "too late." Hands me the cash and says "Can I help the next customer." I'm just standing there, hand full of cash, with a line of product-returning people behind me, all looking as impatient as one might imagine. I just walked away, a bit stunned.

Now, I know, this is Walmart. I've been in them enough to know they don't really train the barely literate people they hire, certainly not in customer service. I also know I could have made a scene, and demanded the refund be done as I wished, but alas, I was not thinking clearly (recent death in the family had, and has me off my game). So I ended up getting a money order from my local bank and sending that via snail mail to the CC company (no local branches, or I would have just taken the cash there). My question (you knew there was one coming, right?) is should I even bother contacting her supervisor and complaining, or should I just write this off to experience? FWIW, the only reason I got the product from Wallyworld was because (you guessed it) their price was a good $70 below the closest competitor I could find. So, shame on my dumb ass for going anywhere near the place, or let them know their CS help need training?

Definitely get in contact with her manager. Don't write. Call up and talk to someone. This clearly has you bothered, and will continue to bother you until you do something about it.

 

[Mike Gayner]

I look at it as free points on the credit card.

Or a free cash advance.

 

[janas19]

I look at it as free points on the credit card.

Yeah srsly.

 

[Leros]

This happened about 15 years ago when I was a kid so I don't remember the specifics. My dad bought an item that cost a few hundred bucks at Wal-Mart. During the checkout, the receipt printer ran out of paper, so the cashier replaced it but couldn't get it to actually print. In the process of trying to get it to take the paper and print, she kept scanning the card over and over.

This is where my memory is fuzzy. Somehow, when she was scanning the card over and over, she was actually repeating the transaction. My dad ended up getting charged about $5,000. I remember going back with him later and spending several hours fighting with a manager to get a refund.