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Return experience at Walmart

jhansman

jhansman

Platinum Member
So I haul in a Pioneer AV receiver in a cart for return that I ordered online and had shipped to my local store for pickup. The terminally bored teenager behind the counter (never once making eye contact), pissed off that she has to come all the way around the counter to scan the barcode on the box, mumbles as I hand her the receipt "So you don't want this no more?" and before I can answer or hand her the credit card I charged the purchase with, she starts pulling cash out of the drawer. "Wait," I tell her, "I don't want cash, I want the refund put on the card." She says (and I'm not shitting you here), "Usually the customer tells us that first thing," still pulling cash (over $250) out of the register. still not once having made eye contact with me. "OK," I say "I'm telling you now. I don't want cash." "Sorry" she says, "too late." Hands me the cash and says "Can I help the next customer." I'm just standing there, hand full of cash, with a line of product-returning people behind me, all looking as impatient as one might imagine. I just walked away, a bit stunned.

Now, I know, this is Walmart. I've been in them enough to know they don't really train the barely literate people they hire, certainly not in customer service. I also know I could have made a scene, and demanded the refund be done as I wished, but alas, I was not thinking clearly (recent death in the family had, and has me off my game). So I ended up getting a money order from my local bank and sending that via snail mail to the CC company (no local branches, or I would have just taken the cash there). My question (you knew there was one coming, right?) is should I even bother contacting her supervisor and complaining, or should I just write this off to experience? FWIW, the only reason I got the product from Wallyworld was because (you guessed it) their price was a good $70 below the closest competitor I could find. So, shame on my dumb ass for going anywhere near the place, or let them know their CS help need training?
 
Kind of surprised that she gave you cash, I thought the policy was to refund the credit card the thing was purchased with.

Still, not surprised. I only go to Walmart to buy food, Amazon/other B&Ms get my business for anything else.
 
Walmart sucks.
They pander to societies waste and it shows in their stores.

I maybe go there if I am desperate and all the other stores are closed/out-of-stock.
 
The people you find at walmart

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meh what's the big deal? Just pay the amount through your checking account and use the money in hand as money you would have normally withdrawn. In others don't take anymore money out of ATM until refund money is used up.
 
You should have never accepted the cash. Cause a stink if you have to, but in a polite way.

Also, I hope you learned your lesson and never step foot in a WalMart ever again.
 
I don't so much think the customer service at wall mart are inept so much as the fact that they deal with the kind of customers that shop at a place like Walmart hours a day every day all week long. If you're the kind of person with the nerves of steel to be ultra polite and thoughtful after dealing with that shit day in and day out I'd dare say it's high time to move up in the world. The employees there just reach a point where they don't give a fuck anymore.
 
I think part of the reason stores usually refund you using the same method of payment is to avoid having people jack shit and returning it for cash... So, which Wal-mart is this and are they open at 3am?
 
I don't get you. You did not insist on your request because you were "off your game" yet you blame her?

I think you were still "off your game" when you created this thread.
 
Vic Vega said:
So you inconvenience the hell out of Walmart and then complain when they refund your money without so much as whisper of complaint? Are you fucking kidding? Grow up. :colbert:
Click to expand...

Yup. Aside from eating the credit card fee for the item, they're also going to have to ship that item back to warehouse since it's not normally carried in a store. All because OP made an impulse buy and changed his mind.
 
Oh my god, you got an effortless refund in cash and the minimum wage employee behind the counter didn't engage in conversation with you? You poor thing, how ever will you move on with your life?
 
OP, I am looking at you strait in the eyes now. How did you come up with a stupid thread title like this?
 
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