- Feb 5, 2004
- 2,768
- 29
- 91
So I haul in a Pioneer AV receiver in a cart for return that I ordered online and had shipped to my local store for pickup. The terminally bored teenager behind the counter (never once making eye contact), pissed off that she has to come all the way around the counter to scan the barcode on the box, mumbles as I hand her the receipt "So you don't want this no more?" and before I can answer or hand her the credit card I charged the purchase with, she starts pulling cash out of the drawer. "Wait," I tell her, "I don't want cash, I want the refund put on the card." She says (and I'm not shitting you here), "Usually the customer tells us that first thing," still pulling cash (over $250) out of the register. still not once having made eye contact with me. "OK," I say "I'm telling you now. I don't want cash." "Sorry" she says, "too late." Hands me the cash and says "Can I help the next customer." I'm just standing there, hand full of cash, with a line of product-returning people behind me, all looking as impatient as one might imagine. I just walked away, a bit stunned.
Now, I know, this is Walmart. I've been in them enough to know they don't really train the barely literate people they hire, certainly not in customer service. I also know I could have made a scene, and demanded the refund be done as I wished, but alas, I was not thinking clearly (recent death in the family had, and has me off my game). So I ended up getting a money order from my local bank and sending that via snail mail to the CC company (no local branches, or I would have just taken the cash there). My question (you knew there was one coming, right?) is should I even bother contacting her supervisor and complaining, or should I just write this off to experience? FWIW, the only reason I got the product from Wallyworld was because (you guessed it) their price was a good $70 below the closest competitor I could find. So, shame on my dumb ass for going anywhere near the place, or let them know their CS help need training?
Now, I know, this is Walmart. I've been in them enough to know they don't really train the barely literate people they hire, certainly not in customer service. I also know I could have made a scene, and demanded the refund be done as I wished, but alas, I was not thinking clearly (recent death in the family had, and has me off my game). So I ended up getting a money order from my local bank and sending that via snail mail to the CC company (no local branches, or I would have just taken the cash there). My question (you knew there was one coming, right?) is should I even bother contacting her supervisor and complaining, or should I just write this off to experience? FWIW, the only reason I got the product from Wallyworld was because (you guessed it) their price was a good $70 below the closest competitor I could find. So, shame on my dumb ass for going anywhere near the place, or let them know their CS help need training?
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