Resume

[pontifex]

here is my resume. 1st off, i know its not very good but i just don't really know how to make a good one. what should I change.
edit: stupid forum formatting doesn't work right.
name
address
phone
email


EXPERIENCE:

11/2004-Present company city, state
Network Administrator
As part of a 2 man IT dept. for about 50-60 computer users, I manage user accounts, install/replace hardware and software, troubleshoot problems with computers and printers, manage network resources (servers, routers, network shares, etc.), test new hardware and software, create reports, and provide support for the users.


10/2000 ? 11/2004 company city, state
Field Systems Support Analyst Level 3
Call Center/Help Desk - company stores call us with equipment/software problems and we try to repair equipment over the phone with the store employees. I worked on various pieces of equipment from PCs to pharmacy specific equipment to printers to the phone system.


EDUCATION:

04/2005 school city, state
Implementing and managing a network and servers with Windows 2003 Server courses.


12/2002 school city, state
Course included Windows 2000 Professional, Server, Implementing Active Directory, Designing Active Directory, Network Infrastructure, Administering SQL Server and Designing SQL Server, and CISCO Router Administration. Received MCSA certification through this course.


07/2000 school city,state
DOS, Windows 95/98/NT, Office 97, Hardware repair/upgrade/installation/troubleshooting, Networking, HTML, internet applications.

Skills:

DOS
Windows 3.1/98/2000/XP/NT/2003
MS Office Suite 97/2000/XP/2003
Unix
PC Troubleshooting
PC Upgrading
PC Networking
Crystal Reports


Certifications:
MCSA
MCP


i used to have some extra skills on the list but it wasn't stuff that i knew particularly well. like i only used it a little or knew a little about it. should i still include that anyway?

 

[Rudee]

Your duties under Experience should be in bullet form as in:

- Managed User Accounts
- Installed/Replaced Hardware & Software
- Trouble-shooted Hardware problems
- Managed Network infrastructure
- Created Reports
- Provided End-user Support

If you choose to stick with the way you currently have it, then change the wording around From this: "As part of a 2 man IT dept for about 50-60 computer users, I bla bla bla..." to this: "Managed user accounts, bla bla bla.. as part of a 2 man IT dept for 50-60 computer users".

 

[pontifex]

Originally posted by: Rudee
Your duties under Experience should be in bullet form as in:

- Managed User Accounts
- Installed/Replaced Hardware & Software
- Trouble-shooted Hardware problems
- Managed Network infrastructure
- Created Reports
- Provided End-user Support

If you choose to stick with the way you currently have it, then change the wording around From this: "As part of a 2 man IT dept for about 50-60 computer users, I bla bla bla..." to this: "Managed user accounts, bla bla bla.. as part of a 2 man IT dept for 50-60 computer users".

so its better to list as a bullet instead of write it out?

 

[spidey07]

definately include a bullited list of actual accomlishments in each job. Be specific and include metrics.

a skills section would be very helpful

search for "technical resume" it is the format you need to use.

 

[pontifex]

doesn't using bulletins make it overly long then?

 

[pontifex]

Originally posted by: spidey07
definately include a bullited list of actual accomlishments in each job. Be specific and include metrics.

a skills section would be very helpful

search for "technical resume" it is the format you need to use.

what do you by include metrics?

 

[Rudee]

Originally posted by: pontifex

Originally posted by: Rudee
Your duties under Experience should be in bullet form as in:

- Managed User Accounts
- Installed/Replaced Hardware & Software
- Trouble-shooted Hardware problems
- Managed Network infrastructure
- Created Reports
- Provided End-user Support

If you choose to stick with the way you currently have it, then change the wording around From this: "As part of a 2 man IT dept for about 50-60 computer users, I bla bla bla..." to this: "Managed user accounts, bla bla bla.. as part of a 2 man IT dept for 50-60 computer users".

so its better to list as a bullet instead of write it out?

Yes, most definitely. Under Experience first have the date, then the name of the company, then your position with the said company. Then in bullet form, your duties. 5-6 bullets max.

 

[spidey07]

Originally posted by: pontifex

Originally posted by: spidey07
definately include a bullited list of actual accomlishments in each job. Be specific and include metrics.

a skills section would be very helpful

search for "technical resume" it is the format you need to use.

what do you by include metrics?

measurable accomplishments...

"Developed internal training material to reduce call times from 5 minutes to 2 saving an annual expense of x by reducing headcount."

 

[pontifex]

Originally posted by: spidey07

Originally posted by: pontifex

Originally posted by: spidey07
definately include a bullited list of actual accomlishments in each job. Be specific and include metrics.

a skills section would be very helpful

search for "technical resume" it is the format you need to use.

what do you by include metrics?

measurable accomplishments...

"Developed internal training material to reduce call times from 5 minutes to 2 saving an annual expense of x by reducing headcount."

haven't done anything like that at my current job but have at the previous one.

 

[markgm]

If you send me the thing in word format I'll tinker with it for you.

 

[Rudee]

Originally posted by: pontifex
doesn't using bulletins make it overly long then?

As a rule, keep the bullets to less then 6 per Job. Bullets allow for an easier way for employers to understand exactly what you do without having to read a lengthy paragraph about your time with the company. It's much easier for the eyes to gloss over in an efficient manner.

 

[shortylickens]

Since I'm not hiring you, I didnt read it.

General Tips:
Keep it simple, stupid. Less is more.
The resume does NOT get you the job. It gets you an interview. They interview gets you the job.

 

[pontifex]

what about putting stuff on there that i sometimes work with but don't totally know?
right now my skills list is pretty crappy without that stuff, but i don't want to say i know something when i really don't know it all that well.
like the current manufacturing system at my current job. i know how to log in and navigate and do certain things with it, but i couldn't sit down and create an order or ship something.

or since i listed the stuff i know in the education part, should i only lists skills that i didn't learn in school in that section?


here's an edited version. i have to agree, it does look much better with the bullets.

EXPERIENCE:

11/2004-Present comapny info
Network Administrator
- Manage and maintain servers and client PCs (WinXP, NT, 2000, 2003, & Unix)
- Troubleshoot hardware and software problems
- Install/replace/upgrade hardware and software on server and client PCs
- Create and run reports for other staff members

10/2000 ? 11/2004 company info
Field Systems Support Analyst Level 3
- Troubleshoot hardware and software problems with store employees via phone
- Developed and performed training and instructional guides used by co-workers troubleshoot and solve problems
- Developed teamwork and communication skills


EDUCATION:

04/2005 school info
Implementing and managing a network and servers with Windows 2003 Server.


12/2002 school info
Windows 2000 Professional, Windows 2000 Server/Advanced Server, Implementing Active Directory, Designing Active Directory, Network Infrastructure, Administering SQL Server and Designing SQL Server, and CISCO Router Administration. Received MCSA certification through this course.


07/2000 school info
DOS, Windows 95/98/NT, Office 97, PC hardware repair/upgrade/installation/troubleshooting, Networking, HTML, internet applications.

Skills:

DOS
Windows 3.1/98/2000/XP/NT/2003
Unix
MS Office Suite 97/2000/XP/2003
Crystal Reports
PC Troubleshooting
PC Upgrading
PC Networking

Certifications:
MCSA Windows 2000
MCP Windows 2000


References:

Available upon request.

 

[FreshPrince]

give specific examples of your job description in bullet format. merge the skills with the experiences, I hate seeing a list of skills as it does not show how or when you applied those skills.

good luck!