I have since talked with the general manager about this whole thing. The lip service was enough to calm me down. I won't be fully content until the TV is working like it should.
I bought a 51" hitachi from HH Gregg in Murfreesboro, TN this past weekend...read the rest of the story and tell me what you think. I could have gone to WalMart and bought the $800 special and saved my heartache...oh well....This is the email I sent some addressess I found off "The Google"...
To Whom It May Concern:
I am trying to write a formal complain to HH Gregg and I can?t seem to get any response. I found your email addresses via Google. I am hoping you can direct my message to someone with an ounce of customer service. I am very unsatisfied with my trip to HH Gregg. Please forward this to whomever so they can review the customer service policies and make changes so you don?t lose more customers (as you just lost me).
I submitted a complaint yesterday after my wife called me in tears. We have just purchased a 51? TV from your company. The salesman (?Junior?) was nice and helpful. I can?t say that he was knowledgable, but he got the job done. I bought a TV?.
The delivery department called me that next morning in regards to a time for delivery. I was told in the store by Junior that they deliver until they are done (wow, nice service). It seems to be a false sense of hope. The guy on the phone said they can?t deliver past 5PM. Fine, my wife can come home early from work and wait on the TV?no problem.
The moment we had been waiting for arrives?.only it?s missing a remote and 1 of the 4 casters that didn?t seem to be missing in the store. Fine, we can go to HH Gregg tomorrow and get the missing pieces?.The delivery guys couldn?t care, it was 5PM anyway?
My wife (along with my 2 young children) head off to your N. Thompson Ln store to recover the missing items. What happens next is infuriating. She is apparently treated in a VERY rude and harsh fashion (to the point she is in tears when she calls me) after some red-haired, short, skinny, kid talked down to her. Accidental or not, your are selling service and that kid, I am sure, has and will lose you business opportunities.
I called and spoke to the manager and he was very nice. He is having a new TV delivered and they are talking the old one out. That is very nice of him, but my point remains. You may have eased this ordeal by having a new TV delivered, but your red-headed salesman has killed any future dealings between myself and your company. It is a shame this had to happen before Thanksgiving too. Now I have a conversation piece for my family dinners. We tend to avoid the bad eggs after one person has had an experience such as this.
For the sake of your company, try to review your customer service policies. I work as an IT Consultant and customer service HAS to be top-notch for clients to pay the bills we generate. If I were to act condescending to a client, I would be in the soup-line right now.
I just thought you would like to know who is selling your company during the Holiday season in Murfreesboro, TN.
[/b]
I bought a 51" hitachi from HH Gregg in Murfreesboro, TN this past weekend...read the rest of the story and tell me what you think. I could have gone to WalMart and bought the $800 special and saved my heartache...oh well....This is the email I sent some addressess I found off "The Google"...
To Whom It May Concern:
I am trying to write a formal complain to HH Gregg and I can?t seem to get any response. I found your email addresses via Google. I am hoping you can direct my message to someone with an ounce of customer service. I am very unsatisfied with my trip to HH Gregg. Please forward this to whomever so they can review the customer service policies and make changes so you don?t lose more customers (as you just lost me).
I submitted a complaint yesterday after my wife called me in tears. We have just purchased a 51? TV from your company. The salesman (?Junior?) was nice and helpful. I can?t say that he was knowledgable, but he got the job done. I bought a TV?.
The delivery department called me that next morning in regards to a time for delivery. I was told in the store by Junior that they deliver until they are done (wow, nice service). It seems to be a false sense of hope. The guy on the phone said they can?t deliver past 5PM. Fine, my wife can come home early from work and wait on the TV?no problem.
The moment we had been waiting for arrives?.only it?s missing a remote and 1 of the 4 casters that didn?t seem to be missing in the store. Fine, we can go to HH Gregg tomorrow and get the missing pieces?.The delivery guys couldn?t care, it was 5PM anyway?
My wife (along with my 2 young children) head off to your N. Thompson Ln store to recover the missing items. What happens next is infuriating. She is apparently treated in a VERY rude and harsh fashion (to the point she is in tears when she calls me) after some red-haired, short, skinny, kid talked down to her. Accidental or not, your are selling service and that kid, I am sure, has and will lose you business opportunities.
I called and spoke to the manager and he was very nice. He is having a new TV delivered and they are talking the old one out. That is very nice of him, but my point remains. You may have eased this ordeal by having a new TV delivered, but your red-headed salesman has killed any future dealings between myself and your company. It is a shame this had to happen before Thanksgiving too. Now I have a conversation piece for my family dinners. We tend to avoid the bad eggs after one person has had an experience such as this.
For the sake of your company, try to review your customer service policies. I work as an IT Consultant and customer service HAS to be top-notch for clients to pay the bills we generate. If I were to act condescending to a client, I would be in the soup-line right now.
I just thought you would like to know who is selling your company during the Holiday season in Murfreesboro, TN.
[/b]
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