replace your Microsoft mouse, free!

[Wino]

The Skinny: Replace your Microsoft mouse (intellimouse, wireless, usb, ps2, whatever) for FREE.

*** YOU DO NOT NEED TO SUPPLY YOUR SALES RECEIPT, RETURN YOUR OLD MOUSE, OR PAY ANY SHIPPING CHARGES. ***

Note: Refer to the warranty or call the toll free number if you have any questions about Microsoft's policy. Below I'll outline the information given to me over the phone by a Microsoft Supplemental Parts rep.

If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax (716-447-7330). All you have to do is fax them the following:

1) To: Microsoft Supplemental Parts (<- rep said this was important)
2) your first & last name
3) address
4) telephone number
5) email address
6) photocopy of the bottom of your mouse, with a setting clear and light enough to show the Product ID information on the mouse.

Two days ago I sent them faxes for 2 of my mice (personal, not business). I received the following today:

Thank you for your recent Microsoft order. Please note that one or more of the items in your order has changed status. Your order details are listed below:

Your Order Number: (snip)

Order Date: 02/11/2003

Ship to:
(snip)



Sold to:
(snip)


Item(s) shipped.

Ship Date: 2/12/03
Description: INTELIMSE EXPLR 3.0 W32 PS2/USB EN (Part No: B75-00057)
Qty: 2
Price: $0.00
Ext. Price: $0.00


SubTotal $0.00
Shipping/Handling $0.00
Tax $0.00
------------------------------------------
Total $0.00

Payment Type: No Charge

Your order shipped via AIRBORNE, your tracking number(s) is: (snip) and you can track your order at http://www.airborne.com

You may check the status of your order anytime by clicking on the following link:

(snip)

Or you may visit https://status.microsoft.upgrade.com/scripts/microsoft_ics/microsoft_ics.asp and enter your Order Status ID Code.

Your Order Status ID Code is (snip)

**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************
If you have additional questions about your order, please call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).

Thank you for shopping with Microsoft.

If I knew it was this easy earlier, I wouldn't have lived for so long with an annoying double click problem in my mouse which I noticed a few months ago during a rather... emotional Urban Terror q3 mod game. =)

 

[Bulldog13]

In this case do we even have to bother calling the number?

Can we just fax the info over?

 

[WarSong]

There was a big thread about this back in June.

Link

 

[MuffD]

I've done this a few times in the past. They ship pretty quick too.

 

[Wino]

Originally posted by: Bulldog13
In this case do we even have to bother calling the number?

Can we just fax the info over?

Correct. You do not need to call, just fax info over. I provided phone number in case anyone wanted to make sure it wasnt a scam, or had questions about replacements for other MS hardware (joysticks, etc.).

enjoy!

 

[dlaw]

Did you do it on the same mouse for a few times? Or you did it on different mice?

 

[wluk]

i hope you do this only when your ms mouse is not functioning correctly.

 

[Wino]

Originally posted by: dlaw
Did you do it on the same mouse for a few times? Or you did it on different mice?

2 different mice. Same model (IntelliMouse Explorer USB and PS/2 Compatible), but they did have different Product ID numbers. They're replaceing it with the latest model 3.0.

 

[Wino]

Originally posted by: muffstah
I've done this a few times in the past. They ship pretty quick too.

Yeah, Airborne 2nd day.

 

[abfpat]

Thanks, my optical mouse has been acting up for awhile now. I finally had to replace it with a non optical one. I'll be glad to get a replacement.

 

[LaLaLand]

Someone please send me a copy of the picture of your mouse bottom. I dont have a scanner but I do have a misfunctioning mouse.

THANKS IN ADVANCE 😀

 

[NuKe9]

Originally posted by: wluk
i hope you do this only when your ms mouse is not functioning correctly.

I work in the IS dept, and we've had about a 1/2 dozen of the original explorers go bad. If I remember correctly, there is a recall on them.

 

[lundog22]

please, don't abuse this replacement service. thanks

 

[Wei2Cool]

I assume that you all know you could be charged for mail fraud if you knowingly submit falsified evidance in this case.

 

[Pothead]

Originally posted by: lundog22
please, don't abuse this replacement service. thanks

People WILL abuse this as some did last time.

 

[dayg]

thanks.... I have 3 MS mouse that I like them to replace. 😀

 

[METALWORK]

Yo Wino,
Do you know if this works for an OEM mouse? My Explorer mouse died and I called MS about warranty info (not the replacement parts #) and was told that they couldn't honor warranty for an OEM mouse. Unfortunately I purchased it online from Altima Solutions who are apparently out of business. OEM is included in the number on the bottom of the mouse. Thanks.

 

[BruinGuy]

Originally posted by: LaLaLand
Someone please send me a copy of the picture of your mouse bottom. I dont have a scanner but I do have a misfunctioning mouse. THANKS IN ADVANCE 😀

Bring your mouse to kinko's and pay 10 cents for a copy, it doesn't need to be a scan, just a copy of it. I figure this is what I will do since I don't have a scanner.

 

[Ketteringo]

Originally posted by: METALWORK
Yo Wino,
Do you know if this works for an OEM mouse? My Explorer mouse died and I called MS about warranty info (not the replacement parts #) and was told that they couldn't honor warranty for an OEM mouse. Unfortunately I purchased it online from Altima Solutions who are apparently out of business. OEM is included in the number on the bottom of the mouse. Thanks.

I tried once with an OEM intellimouse optical and no, it did not work. Just my experience, YMMV.

 

[Wino]

Originally posted by: METALWORK
Yo Wino,
Do you know if this works for an OEM mouse? My Explorer mouse died and I called MS about warranty info (not the replacement parts #) and was told that they couldn't honor warranty for an OEM mouse. Unfortunately I purchased it online from Altima Solutions who are apparently out of business. OEM is included in the number on the bottom of the mouse. Thanks.

I don't know about OEM mice. One of the mice they're replacing was from a special "limited edition" office xp pro upgrade bundle (direct from Microsoft bundle, not third party). I don't remember it saying OEM, it just had the little office logo on it.

I'd suggest faxing the info first and hoping for the best. If you don't get an email response back within 3 days, call the 800 number. My hold time was under 2 minutes at 10am CST to speak with a human.

 

[AlphaTeam]

Originally posted by: Wino

1) To: Microsoft Supplemental Parts (<- rep said this was important)

What is this? WHere do I get it from? I have the original Intelimouse explorer USB. That silver one with 5 buttons.

Alpha

 

[Wino]

Originally posted by: AlphaTeam

Originally posted by: Wino

1) To: Microsoft Supplemental Parts (<- rep said this was important)

What is this? WHere do I get it from? I have the original Intelimouse explorer USB. That silver one with 5 buttons.

Alpha

That's just to who you are addressing the fax.

 

[p0ntif]

Very interesting, I'll have to check some of bad mice at home and see if they are Microsoft in origin. thanks for the post!

 

[LbJustinTime]

Yeah i am going to do so also. I rememeber the last time this happened.. Got one of mine replaced recently i got one and it is kind of crapped out. So i will call them today. Thanks. =)

 

[Johneverd]

Thank you!

I have a MS Mouse that died about 6 months ago and is now in my "Dead-Mouse" box.