Remote Assistant\Remote Desktop

[bpatters69]

Hello Folks,

I want to start using Remote Assistant to remotely log into several machines. One of the remote machines is running XP and the other remote machine is running XP Home. I am running XP Pro. I read on the Micorsoft site that Remote Desktop is not available with XP home. To keep life simple, I think it makes sense to just use Remote Assistant.

The machines I am connecting to use Norton Software firewall. I have a Netgear Router and Norton firewall on my machine.

When one of the remote machines tried to connect to my machine for help, everything seemed to work but then I got a time out, host not responding message. I am pretty sure my Netgear Router was causing the time out. I checked Netgear's site and I think I need to open the following ports:

6901 MSN Messenger
6891 - 6900 MSN Messenger

3996 - 4000 Remote Anythinig

Sounds like a lot of ports to open. In the tech info that I found on Netgear, Ports 6901, 6891 - 6900 were ports to support MSN Messenger and Ports 3996 - 4000 were listed as ports that I need to open for "Remote Anything". I don't think Norton Firewall is the issue as Norton automatically creates rules.

Any comments or feedback is apprecaited. Thanks, Bill

 

[Skel]

Don't forget to check port 3389 for TS which both RD and RA run on.


Skel

 

[bpatters69]

I talked to a WAN security guy and he suggested 3389 as well. I have also learned that "Remote Anything" is the name of a program. I thought Netgear was talking about "Remote Anything" in more of a generic sense. I do not need to open 3996-4000.

Thanks, Bill

 

[oboeguy]

This is of interest to me, too, so I can support dear old dad's laptop from home. It's too complicated for him to get the IP address from the router (unless some has a one-click tool?), but in case I happen to know it (brother at home) I have port 3389 open for RD.

So to get it straight, Remote Assistance needs MSN Messenger? I've never actually used RA, so I guess I'm a little clueless.

 

[Reliant]

After opening 3389 I was able to remote desktop across the net.

 

[bpatters69]

I have been trying for two days to get Remote Assistant to work. What a POS! I admit that there may be user error involved but I am starting to think that RA is just another useless Microsoft App. Did I say that out loud? I have opened up port 3389, I have opened up several other ports which my router manufacturer tell me I need to open up and I have gone into Norton Firewall and chosen "permit all" for MS Messenger. I give up.

For my next trick, I am going to try to get Remote Desktop to work. All I need is port 3389. I have been reading about RD and from what I can tell, you also need to configure RD to work over the Net. I will let you know what I find out.

 

[Skel]

Originally posted by: oboeguy
This is of interest to me, too, so I can support dear old dad's laptop from home. It's too complicated for him to get the IP address from the router (unless some has a one-click tool?), but in case I happen to know it (brother at home) I have port 3389 open for RD.

So to get it straight, Remote Assistance needs MSN Messenger? I've never actually used RA, so I guess I'm a little clueless.

RA does not need MSN Messenger to work, it just makes it easier to send invites. Your firewall also needs to support UPnP connections, otherwise it'll never connect correctly.


Skel

 

[whistleclient]

is there a 3rd party equivalent of remote assistant?

 

[bpatters69]

Originally posted by: Skel

Originally posted by: oboeguy
This is of interest to me, too, so I can support dear old dad's laptop from home. It's too complicated for him to get the IP address from the router (unless some has a one-click tool?), but in case I happen to know it (brother at home) I have port 3389 open for RD.

So to get it straight, Remote Assistance needs MSN Messenger? I've never actually used RA, so I guess I'm a little clueless.

RA does not need MSN Messenger to work, it just makes it easier to send invites. Your firewall also needs to support UPnP connections, otherwise it'll never connect correctly.


Skel

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Wi-Fi Protected Access Pre-Shared Key (WPA-PSK)
Up to 128-bit WEP encryption
VPN pass-through support
MAC address authentication
Compatible with Xbox Live for online gaming

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Applications that support UPnP? (Universal Plug-and-Play) may be enabled to automatically interact with users over the Internet

 

[cpars]

have you checked this

 

[CVSiN]

for RA you must send a invite link that will expire in a set amount of time..
works great on my home PCs which are LANed together but you have to send the link each and every time you want to use RA

RD is much easier.. if It wasnt for it being illegal at work Id be remoted into my home PC all day long...

 

[Slugbait]

Also of note is that RA via MSN Messenger will not work if Windows Messenger has been hacked off the machine.

Otherwise, I would suggest trying NetMeeting as well. You might have better luck connecting, you will have better app sharing/desktop sharing performance.