• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

remote access software

P

Pantlegz

Diamond Member
Back in the day I worked for a call center that had something that worked with Active directory that would allow them to pull up any computer without the end user knowing it, without needing any sort of log in and have the option to override their mouse/keyboard. For the life of me I can't find this software or something similar anywhere. Everyhting I find referes me to Active Directory remote access tool, which is supposed to just launch remote desktop from AD users and computers. That would be nice but there are times that people need my help and I would rather not walk to their office so I can do something simple. Does anyone know of software that would be able to do this for me?
 
Is the goal to control another computer without the end user knowing it or to provide support via a method of remote control access?

If former, you're on your own...

If latter then I use free web-based service Logmein (google it).

gluck.
 
if they didn't know about it, it would be better. Or easier for me anyway. Some of the end users I have to deal with are... hard headed. We've had issues with them not updating windows(just clicking restart later after automatic updates are installed) and not updating/closing their anti virus. Among other issues. And if they think we're checking up on them they'll get upset. And unfortunately the boss thinks them being happy is more important than us not cleaning up after them daily.
 
So you want to access other employees' computers without their knowledge - do you want to do this while they're looking at their screens? If so, a GUI access method sounds problematic - things could start typing and their mouse start moving, and they might even be locked out of their own machines. If that's not a problem, you could use TightVNC, and hide the tray icon.

A more unobtrusive access method you could try would be to install Cygwin and install sshd as a service. Then you could ssh to their computers and do stuff from the command line. But you'd have to be familiar with Linux-type commands and at least one shell, such as bash or csh.
 
Is there a reason you're not implementing forced updates via group policy? Or using other push tools for third party updates?
 
We can force the updates to install but we can't force it to reboot, which over the long term can cause issues. Some people here haven't rebooted their computer in months, this will be changing soon and we'll have the computers reboot every night at least. I would set a group policy to force install then reboot but I didn't see that option and that would also cause issues because there are machines that run experiments that can sometimes need to be on for weeks at a time, sometimes longer. Unfortunately they're pretty random about which computers run these tests so it would be a nightmare to either try to get them to use only certain computers to run the experiment or get every machine they may use for any experiment and hope they don't leave one out.
 
i just set a rule to say reboot every night or i'll run av scan in the morning which will take all day - after a week or so of 1-2 hours of misery in the morning - i find compliance is solid - reboot after end of day - clean backups and virus scan every night.

Plus office doesn't twack out as much if you reboot daily!
 
Pantlegz1 said:
We can force the updates to install but we can't force it to reboot, which over the long term can cause issues. Some people here haven't rebooted their computer in months, this will be changing soon and we'll have the computers reboot every night at least. I would set a group policy to force install then reboot but I didn't see that option and that would also cause issues because there are machines that run experiments that can sometimes need to be on for weeks at a time, sometimes longer. Unfortunately they're pretty random about which computers run these tests so it would be a nightmare to either try to get them to use only certain computers to run the experiment or get every machine they may use for any experiment and hope they don't leave one out.
Click to expand...

You're going to have to make management see sense at some point. Not by "making the users unhappy", but by pointing out the risk of losing all the valuable data sitting on those insecure, non-updated machines.

They can either choose to be inconvenienced, or take the risk of having to redo their experiments. Remember: Lab time is valuable.
 
you can create a pop up that nags them every 5 minutes until they reboot. i find that VERY effective.
maybe office 2010 has a clean shutdown system 🙂 i wish
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top