Remind me again why outsourcing is a bad idea...

[Caesar]

Originally posted by: DeeKnow

Originally posted by: ZOOYUKA
I heard that McDonalds is going to outsource the person who takes your order at the drive thru. Now you will be talk to some one in India.

really ????? you don't say !!!!

maybe if you could write better English, you would have a chance at getting that job at McD's

OMG first laugh of the day

 

[40Hands]

Ok I will say this. I don't mind helping out people with problems when they don't know what they are doing the first time. It just gets me when they can't understand simple terms like "click on the down arrow" after you have explained it to them 10 times and they never absorb it. I had to explain to one of our users one day how to download a file. I told her to click "save" and not "run" so she does that and then I say to save it wherever you want. Well this confused the hell out of her. "Save it where?" ANYWHERE! Your desktop, my documents, anywhere!! Just remember where you put it. Well this was too much for her and I had to go do it for her.

Edit: Oh and this is a person who has been with our company since the days when we had typewriters. So she has been using computers since we got them.

 

[MaxDSP]

Originally posted by: franksta
Just because you can solve easy computer problems doesn't necessarily make you better than someone who can't.

Stupidity is expected out of the average user, but not from someone in a specialized job position, such as an interface designer.

 

[DrPizza]

But remember, it's usually easier to solve the problems that idiots are having.

I've found in the few instances I needed tech support that I was usually dealing with people who could solve the problems like the one you solved, but not people who could solve the problems I was having. "I'm pretty sure it's the power supply - I put a load on the power supply and shorted the green (pin 14) to black to turn it on, but the fan motor on the power supply didn't even come on." "Okay. The first thing I want you do do is check to see if it's plugged in. If it's plugged into a power strip, is the power strip turned on? All right, now I want you to open the case..." "I just told you I took out the power supply and checked the power supply. It's dead. Do you know how to check a power supply?" "Okay, you are going to have to hook it back up. Now what I want you to do is to push the button on the front of the computer..."
(aaaaarrrrrghhhhhh! I just need an RMA for a bad power supply)
25 minutes later, the computer is unassembled, and I find out from tech support that it's a bad motherboard.
So, I go online, order a new power supply and all is fixed.

 

[markgm]

Originally posted by: DrPizza
But remember, it's usually easier to solve the problems that idiots are having.

I've found in the few instances I needed tech support that I was usually dealing with people who could solve the problems like the one you solved, but not people who could solve the problems I was having. "I'm pretty sure it's the power supply - I put a load on the power supply and shorted the green (pin 14) to black to turn it on, but the fan motor on the power supply didn't even come on." "Okay. The first thing I want you do do is check to see if it's plugged in. If it's plugged into a power strip, is the power strip turned on? All right, now I want you to open the case..." "I just told you I took out the power supply and checked the power supply. It's dead. Do you know how to check a power supply?" "Okay, you are going to have to hook it back up. Now what I want you to do is to push the button on the front of the computer..."
(aaaaarrrrrghhhhhh! I just need an RMA for a bad power supply)
25 minutes later, the computer is unassembled, and I find out from tech support that it's a bad motherboard.
So, I go online, order a new power supply and all is fixed.

That's why you lie during these calls and just answer the questions on their flowchart so you get the RMA.

 

[Indolent]

For some reason I get the feeling that she is going to install it every time she wants to use it by her second to last comment.

 

[alent1234]

Originally posted by: DrPizza
But remember, it's usually easier to solve the problems that idiots are having.

I've found in the few instances I needed tech support that I was usually dealing with people who could solve the problems like the one you solved, but not people who could solve the problems I was having. "I'm pretty sure it's the power supply - I put a load on the power supply and shorted the green (pin 14) to black to turn it on, but the fan motor on the power supply didn't even come on." "Okay. The first thing I want you do do is check to see if it's plugged in. If it's plugged into a power strip, is the power strip turned on? All right, now I want you to open the case..." "I just told you I took out the power supply and checked the power supply. It's dead. Do you know how to check a power supply?" "Okay, you are going to have to hook it back up. Now what I want you to do is to push the button on the front of the computer..."
(aaaaarrrrrghhhhhh! I just need an RMA for a bad power supply)
25 minutes later, the computer is unassembled, and I find out from tech support that it's a bad motherboard.
So, I go online, order a new power supply and all is fixed.

the flow charts are designed for the mass of people that can't figure it out. just get with the program and you will be OK

 

[Baked]

Originally posted by: Modeps
Call for Microsoft Tech support when reactivating windows XP and meet "Glen" who strangely has a thick Indian accent for someone with such an american name... its fun having them read a list of numbers to you.

Yeah, but does it get you all hot and bothered?

 

[bjc112]

Originally posted by: Biggerhammer
Give me stupid people and a paycheck any day.

Amen to that.