- Oct 30, 1999
- 11,815
- 104
- 106
Not necessarily. Asus, Soyo and MSI do what you seem to think Newegg does but at the factory level!
I'll usually get the same motherboard back from Asus, Soyo and MSI about three or four months down the road (after they've already replaced the board with some other shmo's reject) and it will have the same problems that I sent it in for in the first place.
I actually wonder if Asus has any tech's at all. They'll eventually send everything back out to other customers (or back to you) and at the sign of ANY kind of damage, Asus will reject the RMA. I once had an A7V133 die from one of the IC's burning up. IC's will burn up on their own. They don't always need my help. Asus said that the board had been overclocked and that's why the IC overheated and died and that they weren't going to do the warranty. Jackasses. Fact is, the PC sat underneath the counter of a dive shop for a year, not overclocked, and did nothing more than function as a cash register.
Despite the fact that I often get dead stuff back from the manufacturer on RMA replacements, I can't blame them for trying. They're probably taking a chance on their returns based on the following statistics:
Of all of the RMA #'s you issue, 15% won't get sent back because those people will realize that they are a dumb ass.
Of all of your customer's, only 5% will end up returning something for whatever reason.
Of the 85% that do make it back, 75% of that product will work if tested by the vendor and/or manufacturer (which my workplace does. That's my job).
Do the math.
That gives you a 1.25% "failure" rate, and that's not even a true "failure" rate, because at least 25% of the parts that are actually bad, died because the customer is a bone head. CPU with heatsink installed backwards, dropped hard drive, bolted motherboard directly to case, etc.
That gives you an actual failure rate of less than 1%.
Mind you, some product has higher failure rates than others. For example, the failure rate on an Abit or ECS board might be 3%, but an Epox board is .75%. All Components RAM is 1%, but a pair of Kinyo speakers may only be .25%.
Now if you DON'T test the returns, there is a safe bet that 75% is good, so if you turn around and send it back out to other customers, chances are that only just over 25% will come back. I say just over, because you're going to have the same type of customers returning good "refurbished" or "OPP" product that's assumed bad that would have returned perfectly good product even if they bought it brand new. This might make your RMA rate on reselling other customer's returns 28.75%. Still not bad.
Vegas doesn't have gamblers betting on customer competence because the house would almost always lose.
I'm glad your board works, but surprised a battery fixed it. All a battery does is maintains the settings in the BIOS. A board should still post even without a battery. It just won't keep the settings. Maybe all you needed to do is CLEAR the CMOS?
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