I'm starting to have suspicions about Newegg and refurbs too... their RMA process is so streamlined for a reason. I order parts from several companies for machines at work, and Newegg has by and far the highest rate of failure on parts (around 5-10% of what they send me is DOA... hard drives are generally the biggest offender, followed by power supplies). I've never returned anything to Gogocity (and I've ordered equal amounts from them), never returned anything from Buy.com, and returns for PCProgress are extremely infrequent (once or twice ever, and it was on RAM). The one time I made the mistake of ordering a refurbished hard drive from Newegg, it turned out to be a beat up, used hard drive with bad bearings (over a year old, and heavily abused). They took it back without question, but it still cost me $9 shipping to do their RMA troubleshooting for them. Never, ever, ever again... screw me once, shame on them - screw me twice, shame on me.
Watch out for Newegg's warranty... they treat refurbs as OEM - meaning 30 days is all you get (and since they are OEM products, the hard drive manufacturer has no obligation to replace it if it breaks - it's up to whoever sold it to you to warranty). Dell brand OEM hard drives are the same way... 90 days is all you get. Period. Manufacturers know which drives are retail and which are OEM based on the serial numbers...
Take care and have a happy new year,
drake