Razer tech support experiences?

[Jschmuck2]

Has anyone dealt with them before? I had to RMA my mouse and according to USPS it was delivered on the 4th. Problem is, I never received a confirmation receipt or any other correspondence from them outside of the initial issuing of the RMA.

I'm starting to get a little annoyed.

 

[James Bond]

From my experience their tech support blows. Hard.

 

[Jschmuck2]

Yeah I'm not impressed thus far.

 

[Chriscross3234]

A couple years ago I bought a Razer DeathAdder from Woot! and it didn't work out of the box. Keep in mind that Woot! only sends you just the mouse, no box, no software, nothing else. I contacted Razer and they allowed me to RMA it to them and I got a nice new shiny Razer DeathAdder inside a new box with software. I don't recall whether or not I got a confirmation receipt or how long it took. I don't think it was that long, maybe a 2 week turnaround.

 

[Jschmuck2]

Hmph - well, that's sort of encouraging>?

 

[Jschmuck2]

Even after another email, no response. I don't suppose any of you guys have a phone number, do ya?

 

[AznAnarchy99]

Even after another email, no response. I don't suppose any of you guys have a phone number, do ya?

Hm apparently they dont have any phone number listed on their site.

 

[QueBert]

Awesome tech support, I had asked questions about my Tarantula keyboard twice, once I got an email the following day. The 2nd time someone actually called me. I didn't even ask for a call. Never had to RMA anything to them, but the email & phone support I got from them was some of the best I remember.

 

[Jschmuck2]

Awesome tech support, I had asked questions about my Tarantula keyboard twice, once I got an email the following day. The 2nd time someone actually called me. I didn't even ask for a call. Never had to RMA anything to them, but the email & phone support I got from them was some of the best I remember.

Well that's not encouraging.

 

[Jschmuck2]

I've not even gotten the auto response email. WTF is going on??