Rant: Why the heck does it take three days to ship a tiny order? Ravings of a madman

[TunaBoo]

<< TunaBoo,

If you would take the time to actually read my entire post, you'd see that I haven't been an ass to anyone. I have worked in customer service most of my life and know what it's like to get dumped on for no reason. I also know what it's like to blow someone off, when the capability to service them/help them/answer their question is more than available. In other words, (but in small words for someone who doesnt' read the entire post) I'm not an ass if I'm not assed-on in the first place.

All I've said is their shipping s*cks. Now that I've found out that their order tracking process s*cks just as badly, I actually have something to gripe about, which I will do in the proper, adult way. You'd be surprised what a polite, carefully worded letter will get you.

Have you read this far? Have a nice day. >>



I am sad to say, I wasted a good 5 minutes reading all the garbage that has spewed out of your mouth.

 

[MichaelD]

Ah, I see you had an extra-large bowl of Jerk Flakes this morning. I think you are just frustrated with your job...underqualified, maybe? If you've nothing constructive to say, please don't open your mouth. I don't crap on your posts, do I? Have a great day. Hey, your phone is ringing...it's another annoying customer.

 

[grant2]

Do you really think all these &quot;whiney&quot; people you annoy by screwing with their order suddenly think &quot;oh gee that lackey sure taught me a lesson!&quot;?? Of course not, they just don't want to use that company again. What you're really sabotaging is your own employer.

Can you blame michaeld for being mad? he's basically been lied to. So what if he hassles the customer reps, THAT'S THEIR JOB. If they don't like dealing with mad customers they should QUIT. as far as i'm concerned the reps who take it all personal when dealing with a mad customer are the &quot;whiners&quot;.

 

[novice]

Tunaboo:

<< I happen to be an 18 year old computer store junkie.

Lots of time due to supply problems or something that comes up, we CANT ship it out within 48 hours. Its hard, but nothing us &quot;punk ars kids&quot; can do about it. Either talk to an owner about it, or suck it up. There is no reason to be rude to the workers at the computer store. >>



That certainly doesn't address the practice of charging a customer's credit card for an out of stock, backordered item without ANY communication to the customer other than a bogus &quot;order confirmation&quot; which is baysoftgames.com-ese for &quot;Let the screwing of the foolish customer begin!&quot; And then getting haughty in answering the (initally polite, but then increasingly heated) E-Mail inquiries from the wronged customer! I can certainly understand a reasonable delay in shipping, especially if the card is not charged until the order ships. I believe all reputable, reasonable vendors subscribe to that policy, and I won't ever do business with one who doesn't. I originally panicked when the case I ordered from newegg.com did not ship with the rest of my components. I needed the case to make sure that my other components would work! But the case shipped the following day and they didn't charge my card for the case until they shipped it. That is how it should be.
Chuck

 

[MichaelD]

Ah, the Internet. It's opened up a whole new world for humans worldwide. No more geographical boundries. No more long distance bills. Joe in Africa can talk to Cindy in Canada, via the Internet with ease. We have become quite absorbed in our little hobby, yes? Oh hell yeah, baby! Isn't it amazing what heated debates the plastic box full of circuit boards provokes?

Seriously, I empathize with all of you who've been in a similar disadvantageous situation. As of right now, this moment, EMScomputing has not screwed me. Pissed me off? Heck yeah. Lied to me? (or gave me disinformation for you wannabealawer types) as far as their website is concerned? Heck yeah. But ripped me off, no. My CC was charged the day I ordered, but it was charged for the exact amount quoted me in my original order confirmation email. I may whine loudly, but I whine truthfully.

I got my case fans today. They are what I ordered, in OEM blister-pack packaging. I did get them for $3.00 cheaper than any local store wanted for them. My case should be here Wednesday. I honestly am expecting it ontime. I still don't see why they shipped two little case fans in a big old box separately instead of just cutting open the box my case comes in, dropping the two fans in there and taping it shut. That's what I would've done! But anyway. I'm not happy w/EMSComputing.com. Not at all. Compared to their peers (isn't that how you and I are judged?) they don't cut the mustard.

This is just me, but, if I have choice of (sake of arguement) either:

1. Paying $30 for XYZ shipping included...but when it ships and when I get it and when/what/if/we charged you for you'll find out later but don't check our website because it's completely fuxored-up

OR

2. Paing $40 for XYZ (same darn thing) and we'll tell you we can't ship it until Tuesday, and then we really will email you to inform you it really did ship and here's the tracking #.

I'll pick Door Number 2 every time. I hate being F#$*D!ed with. It doesn't bother some folks, but it bothers me. I like/love/appreciate honesty, no matter what. I have business meetings 3x/week. I meet all kinds of folks for coffee/doughnuts/etc that I'll never see 1/2 of them again. I'm straight-up with people. If I think you know your stuff, but you attitude sucks, but I'd still like to do straight business w/you, I'll let you know. If i think you suck across the board, I'll tell you that too. I expect the same thing in return. My time is valuable and so is yours. Why waste any of it. I WILL let you guys know when my case comes in and what condition it's in. The fans arrived &quot;over-packed&quot; to be honest....factory sealed ( I checked for re-stapled holes...there aren't any.) See? I'm good, baby!