RANT: Why cant Tech Support people be more understanding ?

[mobobuff]

Originally posted by: sm8000

Originally posted by: mobobuff
I feel for you, but if you truly knew what you were doing, you would've skipped the entire customer service step and dialed their parts department directly (1-800-357-3355 Extension 724-7278), gave them your information and the FRU# of the keyboard, and had yourself a new keyboard in 3 days hassle free.

Going to try and get my dad's keyboard replaced, thanks.

If you have trouble with that number, you can always place part orders here.