So recently I took out a brand new contract with my provider in the UK, Vodafone. Reason for this is that I was after a specific phone, and Vodafone were unwilling to upgrade my 1-year-old contract/phone combo to this phone.
For reference, the old number ends 519, the new number 811.
13th April- sent them a letter giving 30 days' notice to cancel the 519 number. The number is printed in bold text across the top of the letter.
Three days later, I get a call from Vodafone; "can we get you to stay with Vodafone?" "Nope" "The account will be terminated on the 16th May" etc.
However, the cancellation letter that I got the next day references the 811 (new) number. So I call, and am assured that the correspondance is being routed through the 811 account, so there's nothing to worry about. Fine.
Today I receive a bill for the 519 number, with a full month's line rental (1st May -> 31st May) on the bill.
I call the "Customer Support" (hah) line, and get through to a moron who has seemingly lost the ability to store three digits in his head for more than ten seconds.
I must have explained the situation three or four times, repeating that the 811 account is not to be cancelled, that the 519 account should have been cancelled. He repeatedly tells me that they haven't received a letter giving 30 days' notice.
At this point, I'm ready to hit the roof, but instead ask him to check the 811 account. Surprise, surprise, he's forgotten the details of that account. Do people in call centers not use a pen and paper to record given details any more? I know I did when I was working in a call center... :roll:
We go through the motions of attempting to fuse two sets of three numbers in his head once more, accompanied by "just going to check the details for you" several times. Then I get put on hold for 5 minutes while he obviously goes and wets himself in a corner, crying about confusing questions and his inability to do his job. At this point, I'm also subjected to a marvellous selection of terrible music, designed solely to poison my spirit and make me want to make small fluffy things bleed.
Finally, I'm told that a supervisor will call me in the next 48 hours to sort out this absurd mess. I ask when I'll get a refund for the extra 15 days' rental that I've now paid for on the 519 account. In true politician style, I get a rambling speech about being called to "straighten this all out". I ask again, and am finally told that the supervisor will look into that. I repeat myself again :| and finally get the answer I'm looking for, admittedly buried in several layers of "I have no idea what to say" BS.
USELESS! :|
Cliffs:
For reference, the old number ends 519, the new number 811.
13th April- sent them a letter giving 30 days' notice to cancel the 519 number. The number is printed in bold text across the top of the letter.
Three days later, I get a call from Vodafone; "can we get you to stay with Vodafone?" "Nope" "The account will be terminated on the 16th May" etc.
However, the cancellation letter that I got the next day references the 811 (new) number. So I call, and am assured that the correspondance is being routed through the 811 account, so there's nothing to worry about. Fine.
Today I receive a bill for the 519 number, with a full month's line rental (1st May -> 31st May) on the bill.
I call the "Customer Support" (hah) line, and get through to a moron who has seemingly lost the ability to store three digits in his head for more than ten seconds.
I must have explained the situation three or four times, repeating that the 811 account is not to be cancelled, that the 519 account should have been cancelled. He repeatedly tells me that they haven't received a letter giving 30 days' notice.
At this point, I'm ready to hit the roof, but instead ask him to check the 811 account. Surprise, surprise, he's forgotten the details of that account. Do people in call centers not use a pen and paper to record given details any more? I know I did when I was working in a call center... :roll:
We go through the motions of attempting to fuse two sets of three numbers in his head once more, accompanied by "just going to check the details for you" several times. Then I get put on hold for 5 minutes while he obviously goes and wets himself in a corner, crying about confusing questions and his inability to do his job. At this point, I'm also subjected to a marvellous selection of terrible music, designed solely to poison my spirit and make me want to make small fluffy things bleed.
Finally, I'm told that a supervisor will call me in the next 48 hours to sort out this absurd mess. I ask when I'll get a refund for the extra 15 days' rental that I've now paid for on the 519 account. In true politician style, I get a rambling speech about being called to "straighten this all out". I ask again, and am finally told that the supervisor will look into that. I repeat myself again :| and finally get the answer I'm looking for, admittedly buried in several layers of "I have no idea what to say" BS.
USELESS! :|
Cliffs:
- Ask to cancel old account, send letter.
- Receive multiple phone calls asking if I'll stay with provider? No.
- Receive a bill for the old account, no mention of it being cancelled
- Call and speak to a moron, who ties himself in knots and makes an arse of himself
- Waiting for a supervisor to call...
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