Alright, I know a lot of people like Seagate (me included), but after RMA'ing a drive I have to say they've fallen waaaaaaay off of my customer satisfaction list. So here's the story:
I have a bad drive, so I go to the Seagate site to do an RMA (which I've done before with NO problems). I get to the part to login to the site to create the RMA and so I do that (using my login that I've had for over a year). The login takes me to the profile page and I see that my e-mail address is incorrect, so I go to change it, but I can't. Every time I hit "Submit Changes" I get a javascript error. I try it a few more times and think, "Well, it must be broken, but that's ok cause I still use the old e-mail". Giving that up I go to complete the RMA, but when I try to generate the RMA number I get in "Internal server error, please contact the web admin". I try that again a few times and get the same thing so I decide to call them. Should be simple, right?
SO I then call them. Call:disgust: is routed to someone in (drum roll please...) INDIA! Guy says his name is Steve (or something like that) and he tries to help me. Problem is, his english is horrible! I can't understand him very well, and his phone connections is breaking up and static'y, so I can't do anything then. I then hang up and call back and get a guy who is in India, but his english is pretty good. Smooth sailing? No! I tell him that I tried to use the online RMA and he says that I must have a new login for it to work. He then creates me an RMA AND a new login, which actually does work. A few minutes later I receive some e-mails informing me that I have a new account, but there's two e-mails for two accounts! It seems that the first guy went ahead and created me an account, the second one did as well, and I still have my original account that doesn't work. I've sent an e-mail to their registration department to have them all deleted so I can re-register, but we'll see how that goes.
Another thing that I'm annoyed at is the fact that I can't do the "exchange program" anymore, which is where I give them my CC number and they send me a new drive and I then send the old one back. I asked about that and they said id had been discontinued but that they were reviewing that decision. Yeah, I'll bet.
Finally, I hate how their packaging instructions are so strict. According to them you havce to use the clamshell and the foam to ship a drive back, but I'm sure most people don't keep those when they buy a drive! Oh, but they conveniently have a link to a plave on their site where you can BUY the packaging for $10 so that you can send them a drive back. I wonder how much of that $10 they get back?
Well, thanks for reading and if you've had a bad (or good) experience with the new Seagate fell free to post!
I have a bad drive, so I go to the Seagate site to do an RMA (which I've done before with NO problems). I get to the part to login to the site to create the RMA and so I do that (using my login that I've had for over a year). The login takes me to the profile page and I see that my e-mail address is incorrect, so I go to change it, but I can't. Every time I hit "Submit Changes" I get a javascript error. I try it a few more times and think, "Well, it must be broken, but that's ok cause I still use the old e-mail". Giving that up I go to complete the RMA, but when I try to generate the RMA number I get in "Internal server error, please contact the web admin". I try that again a few times and get the same thing so I decide to call them. Should be simple, right?
SO I then call them. Call:disgust: is routed to someone in (drum roll please...) INDIA! Guy says his name is Steve (or something like that) and he tries to help me. Problem is, his english is horrible! I can't understand him very well, and his phone connections is breaking up and static'y, so I can't do anything then. I then hang up and call back and get a guy who is in India, but his english is pretty good. Smooth sailing? No! I tell him that I tried to use the online RMA and he says that I must have a new login for it to work. He then creates me an RMA AND a new login, which actually does work. A few minutes later I receive some e-mails informing me that I have a new account, but there's two e-mails for two accounts! It seems that the first guy went ahead and created me an account, the second one did as well, and I still have my original account that doesn't work. I've sent an e-mail to their registration department to have them all deleted so I can re-register, but we'll see how that goes.
Another thing that I'm annoyed at is the fact that I can't do the "exchange program" anymore, which is where I give them my CC number and they send me a new drive and I then send the old one back. I asked about that and they said id had been discontinued but that they were reviewing that decision. Yeah, I'll bet.
Finally, I hate how their packaging instructions are so strict. According to them you havce to use the clamshell and the foam to ship a drive back, but I'm sure most people don't keep those when they buy a drive! Oh, but they conveniently have a link to a plave on their site where you can BUY the packaging for $10 so that you can send them a drive back. I wonder how much of that $10 they get back?
Well, thanks for reading and if you've had a bad (or good) experience with the new Seagate fell free to post!
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