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Rant: New IT guy on one of my customer's sites.

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Originally posted by: MaxDSP


I haven't Damewared into work from home yet, but I was referring to Damewaring into someone's workstation on the same network while at work. It's not that the program takes up MY workstation's system resources (dual Pentiums, 1GB RAM, gigabit NIC I think), it's just the refresh speed is really slow. Maybe it's the way our network is setup that's making things cumbersome.
Click to expand...


THAT'S a bandwidth issue. On session on our own network, the refresh is so fast, it's like you're sitting at the PC.

For those who don't know: The big difference about Dameware and RDP is that Dameware is the acual remote desktop as the remote user sees it. A lot like VNC, but with a lot more features. It takes a lot more bandwidth to do what Dameware can do. Set your display to black and white (or grayscaoe, whatever they call it) and you'll see a HUGE difference.
 
Originally posted by: Baked
Originally posted by: alkemyst
i didn't want to say anything, but my boss has every, I mean all Novell even cert in the book...50 so people under him, but just doesn't know his tail from a hole in the ground.

Just yesterday he came to me personally to change a toner cartridge.

WTF, he can't do that?

what an idiot!!!

:beer:
Click to expand...

He doesn't have to know, he's got a boat load of slaves to do it for him, that's why he's the boss.
Click to expand...

I was replying in farce to the OP....

 
Originally posted by: jonnyGURU
Originally posted by: MaxDSP
Seems to be a case of Greg getting the IT job not based on his knowledge but bullshitting his way in.

:beer: for JG for putting him in his place

BTW, is Dameware the remote management software of choice for IT departments? We use it in our department also but the amount of resources it takes up on my workstation makes it almost unbearable sometimes for me to use for too long. I prefer using RDC for it's speed and efficiency but it's a finicky program.
Click to expand...

Dameware is what most of the IT people I meet perfer. It's just so powerful. I mean, without even loading up the desktop you can list, start and stop services, run things from the remote computer's command line, ping from the the remote computer and copy files to your local PC from the remote. And then of course.. you have the desktop. 😉 You can send ctrl/alt/del commands, pre-defined hot-keys, lock and unlock remote users at the click of a button.... and I have my desktops come up in black and white which improves bandwidth. Even users I have to use dial up (parish the thought) to access a user, the bandwidth isn't that bad when I'm in black and white mode.

I haven't had ANY overhead problems. I only use a 2GHz Centrino w/ 512MB of RAM and I don't even notice the thing is running. In fact, I often leave it fired up waiting for someone to finish doing something so I can "interupt" and forget it's there! I go off and do something else and go, "Oh crap! I'm still Damewared into this guy!" 😀

Oh... and if you access through dial up or VPN... ALWAYS remember to set your TCP/IP to NOT use the remote gateway. Maybe that's the overhead issues you're experiencing. By default, "use remote gateway" is checked on your TCP/IP protocol (stupid Microsoft,) so once you connect, Windows sends all of your traffic through the gateway of your remote client. Needless to say, anything that has anything to do with connectivity screeches to a near halt!! 🙁
Click to expand...


I've been using dameware for about 1.5 years. It's definitely my remote desktop tool of choice. I'll use remote desktop for servers, but for workstations at difference locations, I use Dameware. BTW, your rants rock :thumbsup:😀.
 
Originally posted by: KLin

I've been using dameware for about 1.5 years. It's definitely my remote desktop tool of choice. I'll use remote desktop for servers, but for workstations at difference locations, I use Dameware. BTW, your rants rock :thumbsup:😀.
Click to expand...

Same here. We'll RDP into our CRM or into one of the other single duty servers, but for complete control, Dameware is the way to go.
 
Originally posted by: alkemyst
Originally posted by: Baked
Originally posted by: alkemyst
i didn't want to say anything, but my boss has every, I mean all Novell even cert in the book...50 so people under him, but just doesn't know his tail from a hole in the ground.

Just yesterday he came to me personally to change a toner cartridge.

WTF, he can't do that?

what an idiot!!!

:beer:
Click to expand...

He doesn't have to know, he's got a boat load of slaves to do it for him, that's why he's the boss.
Click to expand...

I was replying in farce to the OP....
Click to expand...


The reason why your sarcasm is falling on deaf ears is because YOU'RE talking about a boss that doesn't have to know anything but how to manage the lackies. I'M talking about an IT guy that doesn't even know how to increase his DHCP range so he grabs the IP addresses at the end of the subnet not knowing they were already taken up.

Sorry Mr. Lewis.
 
Originally posted by: neovan
have you heard of a software called netsupport. it sounds similar to dameware.
Click to expand...


VERY similar.

I've never used NetSupport, so I can't say if it's good/bad in comparison, but NetSupport gives you the same versatility over other's that you need to successfully admin (read: kick ass) as an IT.
 
Originally posted by: jonnyGURU
Originally posted by: alkemyst
Originally posted by: Baked
Originally posted by: alkemyst
i didn't want to say anything, but my boss has every, I mean all Novell even cert in the book...50 so people under him, but just doesn't know his tail from a hole in the ground.

Just yesterday he came to me personally to change a toner cartridge.

WTF, he can't do that?

what an idiot!!!

:beer:
Click to expand...

He doesn't have to know, he's got a boat load of slaves to do it for him, that's why he's the boss.
Click to expand...

I was replying in farce to the OP....
Click to expand...


The reason why your sarcasm is falling on deaf ears is because YOU'RE talking about a boss that doesn't have to know anything but how to manage the lackies. I'M talking about an IT guy that doesn't even know how to increase his DHCP range so he grabs the IP addresses at the end of the subnet not knowing they were already taken up.

Sorry Mr. Lewis.
Click to expand...

He calls himself an IT guy but he can't even think to ping an IP to at a minimum see if it returns a ping? I mean, that's a minimum. If no ping reply, then I SuperScan the IP to see if any ports show up (or I just SuperScan it to save a step).
 
Originally posted by: Rogue
Originally posted by: jonnyGURU
Originally posted by: alkemyst
Originally posted by: Baked
Originally posted by: alkemyst
i didn't want to say anything, but my boss has every, I mean all Novell even cert in the book...50 so people under him, but just doesn't know his tail from a hole in the ground.

Just yesterday he came to me personally to change a toner cartridge.

WTF, he can't do that?

what an idiot!!!

:beer:
Click to expand...

He doesn't have to know, he's got a boat load of slaves to do it for him, that's why he's the boss.
Click to expand...

I was replying in farce to the OP....
Click to expand...


The reason why your sarcasm is falling on deaf ears is because YOU'RE talking about a boss that doesn't have to know anything but how to manage the lackies. I'M talking about an IT guy that doesn't even know how to increase his DHCP range so he grabs the IP addresses at the end of the subnet not knowing they were already taken up.

Sorry Mr. Lewis.
Click to expand...

He calls himself an IT guy but he can't even think to ping an IP to at a minimum see if it returns a ping? I mean, that's a minimum. If no ping reply, then I SuperScan the IP to see if any ports show up (or I just SuperScan it to save a step).
Click to expand...


EXACTLY!

I mean, why ASSUME that ANYTHING outside of your DHCP range is available? ESPECIALLY if it's at the end of the class C subnet? I mean... you just don't make those kinds of assumptions. 🙁
 
i was reading through some of your articles on your site, very good reading. :thumbsup:
 
Originally posted by: drum
i was reading through some of your articles on your site, very good reading. :thumbsup:
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You should read what I've written for Penthouse Letters. 😉 :thumbsup: 😉 :thumbsup: 😉
 
tell Greg to bite your shiney...metal...ass!
and why the fvck isn't Futurama coming back. Who cares about Family Guy?!?!?!?
 
Originally posted by: AmigaMan
tell Greg to bite your shiney...metal...ass!
and why the fvck isn't Futurama coming back. Who cares about Family Guy?!?!?!?
Click to expand...

<Peter> You can kiss the fattest part of my ass!! </Peter>
 
Originally posted by: EvilYoda
lol...I was hoping the story would end with you pwning Greg.
Click to expand...

Heh. The owning was certainly there. It was subtle and professional but definitely there.
 
Greg strikes back today.... 🙁

I had the phones set up to where, during the day, a call to Sales would queue up for the next available salesperson. At night the calls would roll to an operator queue (because other departments were available after Sales went home, or maybe a Salesperson stayed late and wanted to be made available... whatever,) defied in the system as a "night group." If the operator doesn't answer, the call drops to a general mailbox.

This is done by creating a time profile for the Sales queue to follow and then telling the system that if the time profile is ever "false" to forward the call to the "night group." "Night group" being the default term used to define a group that operates outside of a pre-defined time profile. Quite simple actually.

Now here's the clincher: Because there's a queue, a call can never be kicked to voicemail. Think about it logically.... Typically, without a queue, the call times out and goes to a mail box, right? When you set a queue up, the caller goes to a queue where the call is held INSTEAD of a voicemail box. So even if you have an actual "box" for Sales, callers can't hit it if they're stuck in a queue.

Rick presses F1 and reads the help file.

"If you wish for a call to go to a voicemail box outside of the group's time profile, simply do not define a night group for the call to go to."

Because there's a queue defined for the group, this doesn't work. But in a simple "Press F1 for Help" typical Windows help file, these small details do not apply.

Greg calls me... not for help... but to ARGUE with me.

Greg: "I did what the help file told me and calls still don't go to voicemail at night."

Me: "Who's voicemail are they going to go to?"

Greg: "Sales. When Sales is in Night Service, I want it to just drop to a voicemail box. It's not working."

Me: "It's not going to. You have to define a group for the caller to go to during your Night hours because the Sales group has a queue. The queue is in favor of voicemail. I'm afraid there's no box you can check that gives you a queue during the day and a voicemail box at night."

Greg: "The help file says all I have to do is not define a group for Night calls to go to. I did that and it's not working."

Me: "Right... IF there was no queue. Because there's a queue, you have to define a destination for the night-time callers."

Greg: "The help file doesn't say that."

Me: "Greg, the help file doesn't say a lot of things. If it told you everything, I'd be out of a job. Trust me on this one."

Greg: "But if the caller doesn't ring any phones why can't they just go to voicemail?"

Me: "Greg... It's because they're being queued. We have to send the caller to a night group that can take the message. Even if the message is then immediately forwarded back to Sale's mailbox, THAT is what has to be done. It's not hard. I'll walk you through it and it'll appear seamless to the caller and whomever is receiving the messages."

Greg: "So you're telling me the help file is wrong?"

Me: "No. The help file is not wrong."

Greg: "Then why doesn't this work the way the help file says it should."

Me: "Greg, you're focusing on semantics now. Instead of accomplishing our goal, we're focusing on how NOT to get there."

Greg: "Well I think it's pretty dumb that this system can't send a caller to voicemail instead of sticking them in a queue if all of the salespeople are logged off and gone home."

I lost it. That was it. Last straw here......

Me: "Ok Greg. The help file is right and I'm wrong. So I'm going to hang up and let you stare at the screen for a while and maybe you'll figure it out and maybe you won't. Maybe you'll call me back or maybe a couple days will go by and one of your supervisors will call me and I'll have to save the day. You've got until 5PM. Don't call my cell phone."

I hung up and then made every effort to get the last ten minutes of my life back. After three hours, 4:50PM exactly, my phone rang again and it was Greg.

Greg: "Ok. So why don't you show me how this is supposed to work."

Me: "Make a group for the calls to go to at night. Doesn't have to have any agents. Just need to have a group. Call it "SalesNight"

Greg: "But I don't want to have another mailbox to check!"

Me: "Shut up, Greg. Let me finish. Now tell the voicemail to forward all callers in th SalesNihgt group to the mailbox of the Sales group."

Greg: "Ok. But don't hang up. I need to test it."

Me: "Ok. You go ahead and test it." *click* I hung up.
 
With the integration phone system more and more into the computer world honestly any half decent IT guy should have the basics of a PBX, if not FIRE HIM! Theirs tons of other people that actually know their shit.

 
1. Tell Greg you'll be at the office in the morning
2. fly into town
3. sleep in hotel
4. arrive at office
5. KICK THE EVER LOVING SH!T OUT OF GREG FOR BEING A COMPLETE IGNORANT ASSHOLE :|
6. ...
7. profit


I'd say that's worth the price of a ticket 😀
 
Originally posted by: darkamulets
With the integration phone system more and more into the computer world honestly any half decent IT guy should have the basics of a PBX, if not FIRE HIM! Theirs tons of other people that actually know their shit.
Click to expand...


Most companies don't know how to find them!

All of the good techs with EXPERIENCE are taken.

What's left are a bunch of paper IT guys fresh out of tech school with a certification and no experience.
 
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