Frosty3799
Diamond Member
I had been on Cingular for 2 years, and the service was decent, but in my own house I got pretty bad reception, which is the worst spot to get bad reception, cause it is where I am the most, obviously.
So, my 2-year with Cingular ended in October, and my plan was to switch overe to Verizon then, since my cuz has Verizon, and gets good reception, even in my basement. Well, once I heard about the number change-over law that was to be put into effect on Nov. 24th, I decided to wait until then to switch to verizon, so I could keep my old cell phone number.
Well, November 19th came around, and I lost my Cingular phone completely, and instead of paying the $50 to get the replacement through my insurance that I would only use for the few days left, I just decided to stop service to my Cingular phone, get Verizon then, and then switch my number over when the 24th came around. Before getting Verizon I verified that it would be possible to do that.
So the 24th came around, and I did the fax-in method for changing my number over, and even received the verification back frorm Verizon, and was told it would be switched within 24 hours, as of this past friday. They didn't specifically state that it would be just business days or if weekends were included, but I assumed that it would be 24 hours of when they told me the 24 hours started, on friday. Well, I wasn't really too mad about this, would have been nice to not have to pay any cingular bill for december, but now I will have to pay the 1 day worth of the first, before I can cancel my phone when my number switches over. I decided to call them and inquire about this, when I also saw the Verizon bill for nearly $200...
I called at 10:50 tonight wanting to inquire about the number change and about the bill, and finally got to talk to someone about after 4 minutes of going through menus and then being on hold. I told the lady the problem with the bill first, and she pulled up what it was on her computer, and told me she would go over it with me to find the problem. She then asked if she could put me on hold for a second, and I didn't really mind, thinking she would come back and assist me. Well, 11 rolls around, and I am hung up on. Thinking it was merely an accident, I try calling back, and when I got to the part where there is human contact, I got the message that the support is only open for 6 am to 11 pm...
Now I wouldn't have minded so much if the lady at least tried to explain the billing error in those 5 minutes, or at least just told me that they were closing soon, and she wouldn't have time to help me (though that would be some bad customer service anyway, in my opinion), but she merely just hung up on me when her shift ended.
Ahhh... Already Verizon has messed up my bill, cost me more on my Cingular bill, and been quite un-courteous with their customer service..
We will see how things go when I call back tomorrow morning.
/Rant
So, my 2-year with Cingular ended in October, and my plan was to switch overe to Verizon then, since my cuz has Verizon, and gets good reception, even in my basement. Well, once I heard about the number change-over law that was to be put into effect on Nov. 24th, I decided to wait until then to switch to verizon, so I could keep my old cell phone number.
Well, November 19th came around, and I lost my Cingular phone completely, and instead of paying the $50 to get the replacement through my insurance that I would only use for the few days left, I just decided to stop service to my Cingular phone, get Verizon then, and then switch my number over when the 24th came around. Before getting Verizon I verified that it would be possible to do that.
So the 24th came around, and I did the fax-in method for changing my number over, and even received the verification back frorm Verizon, and was told it would be switched within 24 hours, as of this past friday. They didn't specifically state that it would be just business days or if weekends were included, but I assumed that it would be 24 hours of when they told me the 24 hours started, on friday. Well, I wasn't really too mad about this, would have been nice to not have to pay any cingular bill for december, but now I will have to pay the 1 day worth of the first, before I can cancel my phone when my number switches over. I decided to call them and inquire about this, when I also saw the Verizon bill for nearly $200...
I called at 10:50 tonight wanting to inquire about the number change and about the bill, and finally got to talk to someone about after 4 minutes of going through menus and then being on hold. I told the lady the problem with the bill first, and she pulled up what it was on her computer, and told me she would go over it with me to find the problem. She then asked if she could put me on hold for a second, and I didn't really mind, thinking she would come back and assist me. Well, 11 rolls around, and I am hung up on. Thinking it was merely an accident, I try calling back, and when I got to the part where there is human contact, I got the message that the support is only open for 6 am to 11 pm...
Now I wouldn't have minded so much if the lady at least tried to explain the billing error in those 5 minutes, or at least just told me that they were closing soon, and she wouldn't have time to help me (though that would be some bad customer service anyway, in my opinion), but she merely just hung up on me when her shift ended.
Ahhh... Already Verizon has messed up my bill, cost me more on my Cingular bill, and been quite un-courteous with their customer service..
We will see how things go when I call back tomorrow morning.
/Rant
