I have to deal with guys like this all of the time and it still bothers me. I don't know why, but it does and the sad part is it's my job.
I used to be one of the crack heads making the call into tech support (note the reference I made to the customer in my email) and now I'm the poor jack ass answering the phone. It's supposed to be a step up the ladder. It does pay better and there is some prestige behind being the guy that other techs answer to (whether they like it or not), but there's some lack of satisfaction other than the satisfaction I get from berating the idiots.
I'm going to open up and be rather candid with you guys here (wtf, right?)....
Last night, I had a hellacious panic attack. I scared the beejesus out of my wife, and frankly, myself. I had a heart to heart with a coworker and the conversation, although light hearted, had a lot of negative content in it that pertained primarily to WORK. This brewed in me all of the way home and by the time I got home, I just blew up.
I know why this happend and it's not just because I had spoken to one putz to many and there was a straw that broke a camels back. It actually all started this weekend when I built a bunch of machines for a business across the state. I built the PCs one day and the next day I drove 3 hours there and spent 8 hours setting them up and drove another 3 hours back. And despite being to busy to eat a bite the whole time, I loved every minute of it. It's something I used to do, that didn't pay as well as what I'm doing now, that I loved to do.
Fact is people, what you chose to do for a living, and it is a choice, has to be something you love to do or you will drive yourself nuts and probably eventually die of a heart attack.
Don't kid yourself. It's not about the money. Puff Daddy can say it's all about the Benjamins all he wants, but you really can't live your life by that principal alone.
After doing this side job I had done last weekend I came back to work as an RMA tech/phone tech support person and found myself as uncomfortable with the scenario as ever before. Maybe after time my memory of the pleasure I took in doing work I loved to do will fade and I will settle back into my daily grind.
Maybe not.
I don't know. I'm probably going to build some PCs and sell them over the internet and see if this is a way I can make a living AND be happy.
I might not.
All I have do know for sure is that something has to change. I rant here not so much to entertain, although I have to admit that some of the things people say are so ludicrous that one HAS TO laugh, but to vent so my head doesn't explode into a bloddy mess or grey matter and hair.
If I can give you any words of wisdom it's this:
Life sucks. There's nothing you can do about that, but you can candy coat it with hapiness. Make youself and the people you love happy and you won't go wrong.
