Kate and I applied for a merchant account about a month and a half ago through PaySystems. Two weeks after sending in all the required documentation, they had yet to do anything with our account. Frustrated with the lack of contact and support, we looked around and decided to pursue a merchant account with USMS (US Merchant Services). Now, nearly a month later, we're still in the same situation: first the person helping on our account "had a baby," then she (or someone else) "had jury duty." No contact about why we can't accept credit cards yet, just apologies. :|
Finally, we decided to switch again. Found a good company (finally!). Contact USMS and tell them that since they have yet to provide service for our company, we would like to cancel our account. The "professional" response?
We're waiting for a response from their customer service manager, but that email was from their "sales manager." I can't believe this. I just re-read the contract and don't see any mentionings of a $300 fee, but jesus christ! A week I can understand; a week and a half given emergencies. But if you haven't helped me a month after I've started the process, and I've provided you with everything you need the second you ask for it? A month is too much. :|
Wish me luck on getting the customer service manager to see our side of things. This sucks.
Cliff Notes:
1. Company A offers to give us a merchant account.
2. Company A takes a month and still hasn't given us it.
3. We ask to cancel our account and switch to company B.
4. Company A tells us we owe them $300 for what they never did in the first place.
Rob
Finally, we decided to switch again. Found a good company (finally!). Contact USMS and tell them that since they have yet to provide service for our company, we would like to cancel our account. The "professional" response?
ARGH!!!!!!!!!
We're waiting for a response from their customer service manager, but that email was from their "sales manager." I can't believe this. I just re-read the contract and don't see any mentionings of a $300 fee, but jesus christ! A week I can understand; a week and a half given emergencies. But if you haven't helped me a month after I've started the process, and I've provided you with everything you need the second you ask for it? A month is too much. :|
Wish me luck on getting the customer service manager to see our side of things. This sucks.
Cliff Notes:
1. Company A offers to give us a merchant account.
2. Company A takes a month and still hasn't given us it.
3. We ask to cancel our account and switch to company B.
4. Company A tells us we owe them $300 for what they never did in the first place.
Rob
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