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<rant>Apple iPod support sucks</rant>
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Jeff7181
Lifer
You have to use creative's software... but it's VERY basic... there's not a whole lot of bloat to it. Then there's the Creative File Manager that allows you to use it as portable storage... you can't put files on it with Windows Explorer though. I know you don't like the idea of having to use Creative's software, I didn't like it at first either, then when I installed it and used it I'm glad that is how it's done because it's so simple and it checks the ID3 tags... I did a writeup of it here right when I got it. Just search here in General Hardware for "Creative" and it's probably one of the first 5 in the list. I included pictures of it and the software too.
ArmchairAthlete
Diamond Member
Here's a really funny movie about iPods:
http://www.ipodsdirtysecret.com/
Apparently the battery goes dead after about 18months and cannot be replaced. You are forced to buy a new one.
I think I'll forget ever buying one of those.
http://www.ipodsdirtysecret.com/
Apparently the battery goes dead after about 18months and cannot be replaced. You are forced to buy a new one.
I think I'll forget ever buying one of those.
LethalWolfe
Diamond Member
McCarthy,
Yeah, I don't think we are going to agree either. But at least we kept it civil and humorus (assuming people thought our bad puns were funny). I do think the movie was put together well too.
RE your google search: Not trying to down play the battery issue, but there are always defective products and the people who have problems w/their products, due to factory or user error, are always more vocal than those that have no problems w/their product. Going by just what's posted in the General Hardware and Video forums I would think that ATi and Nvidia make some of the crappiest products on earth because almost every thread about them is a user having problems.
RE Lithium-Ion batteries: Completely discharing a Lithium-Ion battery is very, very bad for the battery. Doing it just once could damage the battery and doing it just a few times could kill it. Lithium-Ion's do not have a "memory" and like being recharged frequently. I usually charge mine after they drop to 1/4 or 1/3 below a full charge. So it's use, charge, use charge. As opposed to older batteries where it was use, use, use/drain empty, charge. Also, leaving an Lithium-Ion battery in a charger for long periods of time can damage it as well. Most makers warn strongly against leaving it in the charger for more than 24hrs straight.
Lethal
Yeah, I don't think we are going to agree either. But at least we kept it civil and humorus (assuming people thought our bad puns were funny). I do think the movie was put together well too.
RE your google search: Not trying to down play the battery issue, but there are always defective products and the people who have problems w/their products, due to factory or user error, are always more vocal than those that have no problems w/their product. Going by just what's posted in the General Hardware and Video forums I would think that ATi and Nvidia make some of the crappiest products on earth because almost every thread about them is a user having problems.
RE Lithium-Ion batteries: Completely discharing a Lithium-Ion battery is very, very bad for the battery. Doing it just once could damage the battery and doing it just a few times could kill it. Lithium-Ion's do not have a "memory" and like being recharged frequently. I usually charge mine after they drop to 1/4 or 1/3 below a full charge. So it's use, charge, use charge. As opposed to older batteries where it was use, use, use/drain empty, charge. Also, leaving an Lithium-Ion battery in a charger for long periods of time can damage it as well. Most makers warn strongly against leaving it in the charger for more than 24hrs straight.
Lethal
LethalWolfe
Diamond Member
OMG, please tell me this post is a joke.
Lethal
Yes, I am sure I got the same iPod back. When it was brand new, I could transfer large collection of files back and forth all day long. It was only a couple of months ago when this problem started occuring. After talking to them, they are sending me another box to ship the item back to them and marking down my comments in the computer so that the technician carefully inspects the iPod when they receive it.
The PC gives some kind of "cyclic" error message when I am transferring files. I don't transfer MP3 files. Although I have quite a lot of songs on the iPod, I also use it to transfer work programs from work to home and back. When I ran the diagnostics (this is done on the iPod with nothing else attached to it), it gave a HDD error and the location of the error so it is probably just a bad hard drive. Hopefully Apple will replace the hard drive and that will take care of the problem.
If you belive that then you`ll belive anything.
I know several people who`ve had iPods for over 2 years, and they`re still working.
The chances are that the ppl who made that "mistreated" the battery, or more likely, it was a fluke that they got a dud battery. And iPods batterys can be replaced. You just have to know where to buy them.
Of course it sucks!
What would you expect from the rotten apple co.?
They want you to:
1. buy their overpriced - undervalued products
2. buy their upgrades (read: fixes)
3. give them free money (for the supports)
Go figure!
Sorry to hear it, but I hope you learn a lesson.
What would you expect from the rotten apple co.?
They want you to:
1. buy their overpriced - undervalued products
2. buy their upgrades (read: fixes)
3. give them free money (for the supports)
Go figure!
Sorry to hear it, but I hope you learn a lesson.
Please tell me too! Gack, guess he didn't read the middle part of the thread. Must cede a point to you Lethal, he took it literally.
About Lithium-Ions and discharging...learned something new. Not that I don't believe you, just strange that I didn't run across that last night. I'll go look again. If nothing else I and hopefully a few others reading the replies will get longer life out of future batteries. Oddly enough one of Apple's recommendations is to run the battery completely dead in certain situations if the unit is locked up and their tips page for getting the most out of your battery says nothing about not letting it run down other than saying to charge the unit every 18 days or so. Even there it was phrased in such a way as to sound like "so it's ready to go when you want tunes" rather than "so your battery doesn't go kerput"
Guess I'm coming around to your way of thinking more about the video. If someone were to graffiti "Chrysler's unreplacable valve stem seals leak after 80,000 miles" on Caravan posters I wouldn't take that to mean my van was going to start smoking and using oil right at 80, but it'd make me pay attention to the possibility and maybe find out ways to delay it (or care for my iPod battery better). Guess some would take it as a deadline.
Still though that goes to consumer mentality, same people that can't apply some thinking to graffiti are going to fall for $255 refurbs, $99 battery exchanges, $400 paperweights... Then again if they can't be bothered to think about it why should I worry for them.
Funny Apple story occurred to me today - I once dug a sad looking MAC SE out of the mud where it'd been tossed when a foreclosed house was cleared out. House had sat empty for years so the computer couldn't have been used for as long. Took it home, wiped the mud off, was going to make it into an umbrella stand or something equally useless, but decided to plug it in to see what sort of explosion it'd make. It booted, the desktop came up, and to my amazement the clock was still accurate to the minute. All the while dead bugs were sizzling and some apparently non critical PCB was smoldering, could hear sparks arcing and smoke was billowing out the back...and the little ah heck of a computer was oblivous to it all, patiently waiting for me to open an application.
Maybe that's why I'm having trouble with the concept of Apple intending to make disposable hardware, which seemed to be the intent behind the design original iPod and supported by their begrudging help for out of warrenty support. They didn't used to make junk, don't think they do now, wonder now if their support was always this way.
I feel sorry for apple because of exactly what happened in this thread earlier, newbie computer users looking for an mp3 player and seeing that video and just brushing the ipod off.
Second while what happened sucks, it is not indicative of all apple's support. Here is a post from the big refurb ipod thread in hot deals:
Wow... after over a month of waiting, I finally have the iPod from the order I placed in September... and quite a story!
I was one of the first to post about receiving the refurb $279 10gb 3rd gen iPod in horrendous condition. After reading the rest of the posts since that time, it seems to me that Apple had, at least briefly, been sending out what was likely unrefurbished, perhaps merely re-packaged, iPods which had been customer returns. Interestingly enough, I hadn't even tried to turn the unit on before I called Apple CS to complain about the appearance of the unit. They had told me that my only option, if I was unhappy, was to return it for a refund. Later that day, as I was mulling my options (i.e. keep it, or don't), I decided to turn it on to see if it was in decent mechanical/electrical condition. Turns out that it wasn't at all -- it was completely DOA! Having another iPod in the family, I'm very familliar with their operation. This one wouldn't even accept a charge.
Doubly frustrated (isn't there a person who is supposed to hand-check these refurbs before they're sent out?), I called Apple again to complain. I managed to get escalated up to the point where I was speaking to someone who could act on my complaint. After hearing the story of the dirty, DOA iPod, I was put on hold a while and just when I thought they had forgotten about me, I was reconnected to be told that they'd be sending me a *brand new* iPod!
Obviously ecstatic (I was just hoping for another shot at a refurb!), I waited a week for a shipping label to arrive (never did - I had to call them back, only to find out that I had the option of receiving an emailed return shipping label), waited for the them to receive the defective iPod, and then waited for my replacement -- which was being shipped from, no kidding, China (the Airborne tracking number even says that the point of shipment was Shanghai!).
Imagine my surprise when I opened the box this morning to find a ... 20GB 3rd gen iPod!
A pain-in-the-neck? Sure. Would I order a refurb product from Apple again? Perhaps one not in such high demand. Am I satisfied with the result? You bet.
Thanks, Apple, for turning this potentially disaterous situation into a pleasant surprise!
Edit: member JeffSpam posted it
Second while what happened sucks, it is not indicative of all apple's support. Here is a post from the big refurb ipod thread in hot deals:
Wow... after over a month of waiting, I finally have the iPod from the order I placed in September... and quite a story!
I was one of the first to post about receiving the refurb $279 10gb 3rd gen iPod in horrendous condition. After reading the rest of the posts since that time, it seems to me that Apple had, at least briefly, been sending out what was likely unrefurbished, perhaps merely re-packaged, iPods which had been customer returns. Interestingly enough, I hadn't even tried to turn the unit on before I called Apple CS to complain about the appearance of the unit. They had told me that my only option, if I was unhappy, was to return it for a refund. Later that day, as I was mulling my options (i.e. keep it, or don't), I decided to turn it on to see if it was in decent mechanical/electrical condition. Turns out that it wasn't at all -- it was completely DOA! Having another iPod in the family, I'm very familliar with their operation. This one wouldn't even accept a charge.
Doubly frustrated (isn't there a person who is supposed to hand-check these refurbs before they're sent out?), I called Apple again to complain. I managed to get escalated up to the point where I was speaking to someone who could act on my complaint. After hearing the story of the dirty, DOA iPod, I was put on hold a while and just when I thought they had forgotten about me, I was reconnected to be told that they'd be sending me a *brand new* iPod!
Obviously ecstatic (I was just hoping for another shot at a refurb!), I waited a week for a shipping label to arrive (never did - I had to call them back, only to find out that I had the option of receiving an emailed return shipping label), waited for the them to receive the defective iPod, and then waited for my replacement -- which was being shipped from, no kidding, China (the Airborne tracking number even says that the point of shipment was Shanghai!).
Imagine my surprise when I opened the box this morning to find a ... 20GB 3rd gen iPod!
A pain-in-the-neck? Sure. Would I order a refurb product from Apple again? Perhaps one not in such high demand. Am I satisfied with the result? You bet.
Thanks, Apple, for turning this potentially disaterous situation into a pleasant surprise!
Edit: member JeffSpam posted it
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