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spam
Yeah, no e-mail account ever receives spam except for AOL accounts. Please.. >>
That's true-but I'd say I get more spam at my aol account...When I first started the service and entered a chatroom I started getting spam immediately. on the other hand, i barely get anything at my hotmail account, since I made sure not to subscribe to any of the mailing lists. some spam seems to be unavoidable, but getting it on the basis of a single entrance into a chatroom is extreme.
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-Can't recover deleted messages (I think they fixed this in ver 6.0, not sure-havent used it...)
You have a Personal File Cabinet that stores things much like Outlook does. >>
Ok, I'll take that one off my list-though before I do, I'd like to point out how easy it was to lose email in older versions. One time that sticks out is when I had an important email open, and aol crashed. when I got back on, the email, for some reason, was not in my read messages box-and i couldnt recover it.
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-slow delivery to non-aol addresses
Uh, no. Their SMTP server works fine for me. Go on AIM or something, tell me to e-mail you something and it'll be there within a minute (unless THAT's what you consider slow). >>
This used to be a problem for me, where people would say they didnt get my emails for a while...i sent a test one now from another system, it came through ok...
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Poor or no filters, mail forwarding, auto response, etc.
There are filters, but I'll give you the other two even though I've yet to use it. >>
The filters, as I recall, were improved recently-as for the others, the lack of an autoresponse and mail forwarding has long bugged me...
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fees:
-used to add up to around $150/month (personally, i now have BYOA $9.95/month, and barely use it-but the old days and bills still haunt me)
$150/month?? Are you talking about the time about 30 years ago when there were either no ISPs around, or if there were, none of them had an unlimited rate fee?
I'm also haunted by the time CD-R's used to cost $1000 and were completely unreliable. Death to CD-R's. >>
honestly, i can't recall the history of isp pricing, and who went unlimited hours/month first-can you remind me, I was a little young then...I mentioned it because I have bad memories of my parents yelling at my sister and I when the bill was too high. Admittedly, that one was thrown in more for the past-obviously, no one's paying that now.
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-currently charging, what is it, $23?, for a newbie service.
AOL has everything a regular ISP offers and a whole lot more. Earthlink costs $20, so if you were to pay $3 more you'd get all their services.
I hear that you pay $10/month in addition to your regular ISP to use AOL? >>
I don't agree that AOL has everything a regular isp has-my main complaint is with their mail system: even with the improvemments it remains second rate, IMO.
As for costs...my family has a contract with an isp that allows multiple simultaneous logons, so the $10/month is well distributed. additionally, we could cut our bills to 10/month by canceling aol-something my sister and, yes, me too, are against due to all the people/lists/websites/etc that have our aol addresses.
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Misc:
-forced downloads of patches (sure, you can shutdown, but it'll pop back up eventually)
Trying to improve their software..yes, that is lame. >>
I don't mind that they are improving their software-what annoys me is the large patches that can not either be broken down or declined...we've had cases where we've gone
months using ctrl-alt-del to end aol to avoid a large patch that aol support pretty much admitted wasnt needed: after a while, the patch just stopped coming in...
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-ads when logging on...nice effort they make in telling us that those can actually be disabled.
I'll give you that. Those precious 3 seconds it takes to close is oh so horrible. >>
I'm not saying they take a long time-but they are annoying. that's a personal opinion, and I'm guessing I'm not the only one bothered by the fact that they are paying 10/month (or worse, $23/month) for a service that pops ads onscreen everytime they logon.
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-busy signals
You're obviously ignorant or picky here.
1) With every ISP there is out there, you'll encounter busy signals.
2) I have about 20 access numbers here to choose from, and I can't recall getting a busy signal in the past year or so.
3) I thought you used their BYOB service? So, I assume you're basing their service in your specific area on something that happened years ago. >>
I personally don't dial aol anymore, with BYOA. so yes, I'm basing this on past history, in which AOL was too slow to recognize the increasing demand for their service and, consequently, was difficult to reach.
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-refusal to open their AIM servers to other chat services...debatable if this is really a flaw, but I'll throw it in.
Okay.. >>
As I said, just tossing it in. was actually hoping to spark a discussion with this one, since I'm really not sure if this is good or bad...
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-The AOL web "Browser"
Open Internet Explorer or Netscape, duh? Even an "AOL user" could figure out how to do that. >>
That's not entirely accurate-my mother, a typical aol newbie struggling to figure out the internet, did not comprehend that she could just open IE...please, no "your mom" jokes here-it seriously is a problem that they give you a scaled back, crappy browser, and many people, believe it or not, dont realize that they can do non-aol internet stuff while on aol.
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Members (not everyone-but I'll cover the "AOL Stereotype"
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Of course, AOL users are bad while everyone else on the internet including computer message boards and in this world are oh so intelligent and flawless. >>
I'm certainly not saying that everyone on aol is immature and everyone using another service is mature. I've seen enough evidence to the contrary. and, in fact, with the large amount of aol users, their mistakes are likely amplified more than other users. as I've said, the stereotype is that aol members need more hand-holding...I'm inclined to believe this, though that's not to say that there aren't intelligent aol users.
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If you compare the amount of people that complain about service reliability with AOL, and compare that with Time Warner, @Home, and the other broadband services and the amount of downtime you have, I'm sure you'll find MUCH more people complaining about not getting service in that area. >>
I don't think many people complain about aol's service reliability (at least not anymore-as i mentioned regarding busy signals)-i think they complain about some of the hand-holding, price increases, etc. Obviously, im attempting to speak for people other than myself-those who dont use BYOA, but i can understand why some people, who are "locked into" their aol accounts based on having an email address known to friends (not a bad thing, but it would be easier to leave w/ forwarding and/or autoresponse) and are sitting through price increases would resent the service.
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Apparently from what I deduce as the reasoning as to why "AOL sucks", is that it's available to pretty everyone in the US, and then some (so that those with lesser IQ's than us can use the service); they offer more features (or just, actual features rather than dial up and good luck) than a regular ISP; they allow the otherwise internet-less person with the ability to go into this great world of ours. Perhaps AOL is not the type of service you can tweak, overclock, or otherwise mess around with. It must be oh so horrible to have to put the CD in and run the program and not have to do anything else. But for 20 million people out there it has extended their outreach to this wonderful world of the internet who may otherwise not get them: from the elderly to the otherwise computer-iliterate.
How can you complain about that? >>
My complaints, overall, are based partly on past service issues, mostly on the substandard mail features, and some of the miscellaneous issues such as downloading patches and pop-up ads.
I like having a cheap service that i can access nationwide (though my isp is not nationwide, i can use netzero and aol BYOA), and I like some of the ways aol has content organized..it's just that, at some point, it's too much hand-holding, but by then, it's tough to leave since everyone has your aol address and you cant send autoresponses (yes, i'm aware of products that claim to do this for you-but i dont trust giving out my SN/password like that.
One final problem, a big one that skipped my attention b/4, is the 'make aol the default mail client' option with aol 5.0, known to screw up dial-up networking. I've spent hours on the phone with different relatives fixing this, and I thought it was really dumb/arrogant of aol to pull that.
overall, I do realize that some of my points have been addressed over the years-though my opinion of aol has improved lately, i'd hope you can see why some of these experiences leave a sour taste in my mouth. I believe that some of my points are not just valid but crucial as well-and i believe that the people paying $23/month for this service should be entitled to some of these features.
I enjoy using aol as a method of keeping in touch with friends-the 7 mailboxes for $9.95 is a great deal-but i dont bother signing onto aol anymore (just aolmail)-I believe I "outgrew" it a long time ago. I actually happen to admire what AOL has accomplished quite a lot-they've attracted more than 20million members, and, regardless of how they've done so, have kept many of these members for many years. they have a very impressive business model-it's some issues with their service that annoy me.