Random Crashing

paraprod

Junior Member
Apr 17, 2005
6
0
0
Hi all,

New to the forum. I'm having a problem with a PC system crashing randomly and unpredictably. It just freezes whenever it feels like.

System is

Gigabyte GA-8GPNXP Duo with U-Plus DPS installed.
Intel 3.6Phz Prescott CPU
Gigabyte Radeon X600 XT PCI-E GPU
2GB Cruclal (Micron) DDR3200 RAM
Gigabyte GN-WPKG 802.11b/g Wireless LAN card
M-Audio Audiophile 24/96 Soundcard
Enermax EG365AX-VE 350W PSU (20 pin)
2 x Maxtor 160GB SATA HD
1 x DVD-ROM
1 x NEC 3520A DVD+-RW
1 x FDD

I have my suspicions as to why it's doing this but I'm going to throw it open here for a second opinion.

Thanks in advance,

Andy
 

FlyingPenguin

Golden Member
Nov 1, 2000
1,793
0
0
Hi. We need some more information to be able to help you out:

- Does it freeze in the desktop or only when gaming?
- Have you installed the latest mobo, video, NIC and sound drivers?
- When it freezes is this a total lockup? Mouse doesn't move either?
- Any error messages?
- Any errors in the Event log listed at the time of the crash?
- Have you run a thorough Spyware and Virus scan?
- Has this rig always done this or did it just start? If so, can you recall ANYTHING that changed when this started (installed any apps, hardware, drivers, etc)?


Could be a lot of things, and you'll need to do some troubleshooting. Some suggestions:

- If this is something that started happening recently, first thing I'd try is using system restore to roll the computer back to a restore point 2 weeks (or more) prior to when the problem started. If in doubt about the date, go WAY back. Remember this is reversible so you can always put it back the way it is now.

- Do a thorough spyware and virus scan. Run them from SAFE MODE. Please see my detailed spyware removal instructions here: http://theflyingpenguin.com/spyware-removal.shtml

- Video Card. If this card has a seperate power connector, make sure it's a good solid connection. Try a different power plug. Do you have another card you can try? Also, if you've tweaked your AGP Aperature setting in BIOS, put it back to default (usually 64Mb). Changing this setting can often cause lockups.

- MEMORY. Run MEMTEST86+ all night (running it for one pass doesn't prove anything) to see if your memory is stable with your mobo. If you've tweaked your timing settings on your own, set them back to SPD defaults or safe defaults. Also check the memory manufacturer's web site to see if they list specific timing settings for their memory when used on your mobo. Corsair does this.

- Overheating. Either the CPU or the GPU. What's you CPU temps? Leave the cover off the computer and if possible, setup a desk fan blowing into it. If it stops freezing up you know you have heat issues.

- Power supply. People tend to cut corners on the PSU because they think they're all the same except for the power rating. Not true. Cheap PSU = poor voltage regulation = unexplained lockups and errors. A good PSU costs at least $80. Anything less is likely junk. I don't screw around anymore and I buy nothing but Antec True Power for both my own systems and client replacements.

Your Enermax is a decent unit with good reviews, and although I personally wouldn't put anything smaller than a 430watt unit in my own gaming rig, it SHOULD be adequate. However if you have a spare PSU lying around, it would be worth it to swap it out to eliminate that possibility (you don't need to physically replace it, just wire the reaplacement up temporarily).

- Loose memory or card. Remove and re-seat all your cards and memory. Happens all the time. The contacts on memory sticks easily build up a thin film of corrosion. Re-inserting them cleans it. Do the same for all your ribbon cables.

- Are you overclocking (CPU or GPU)? If so, don't, and see if that helps. Should always be the first thing you do.

- Are you over-voltaging the memory or CPU? If so don't, and see if it's more stable.

- Some cards are known to have issues with PCI IRQ channel sharing (not the same as an IRQ conflict) which can cause lockups. I've seen this happen with sound cards (SBLive in particular), SCSI and RAID controllers, and NICs. Pull all your cards except the video card (make a note of which slot each card was in) and see if the problem persists. If not, then install ONE CARD AT A TIME and see if you can find the culprit. When you do, move the card to a different slot.

- Could be a misbehaved driver or background application. Process of elimination. Disable anything that's not necessary in your startups. I've seen situations where people have forgotten to unintstall the driver and app for an old printer or scanner they no longer have, and that causes problems. Some of the Lexmark and HP printer apps in particular can cause problems if they can't find the printer. They keep polling the port for it tying up more and more CPU time.

Hope this helps...
 

paraprod

Junior Member
Apr 17, 2005
6
0
0
Thanks for the lengthy reply. To be honest, all my motherboard BIOS settings are at their default values and the problem exists with all the cards in there or out. It can happen at any time. Desktop or gaming.

I downloaded SpeedFan and got some interesting results!

My -12V readings are highly erratic and are fluctuating from 0V to -9V averaging at -5V.
My -5V readings are fluctuating between -4V and -7V averaging at around -7V.

Any clues from this?

Thanks,

Andy
 

paraprod

Junior Member
Apr 17, 2005
6
0
0
For extra info...

Vcore1 : 1.17V
Vcore2 : 2.59V
+3.3V : 3.25V
+5V : 4.89V
+12V : 11.97V

-12V is currently reading -5.86V
-5V is reading -7.22V
and an extra +5V is 6.85V
 

FlyingPenguin

Golden Member
Nov 1, 2000
1,793
0
0
If your 12 volt supply was actually that erratic, I doubt it would boot, but anything is possible.

3rd party voltage monitors don't always work right. It's best if you download the voltage monitor made by the mobo manufacturer (if there is one). Failing that get a digital multimeter ($30 at Radio Shack) and monitor the voltage on the 12volt rail at one of the spare HDD power connectors (measure across the black and yellow wires).

As I said before, if you have a spare PSU it would be prudent to try it out.

 

paraprod

Junior Member
Apr 17, 2005
6
0
0
Thanks again. I think I'm gonna go for a new PSU tomorrow.

I'm torn between the Tagan TG480-U01 and the OCZ Modstream 520. ANyone got any recommendations or bad experiences with either of these two?

Andy
 

paraprod

Junior Member
Apr 17, 2005
6
0
0
I've knocked this system right back to just the CPU, GPU, 1 x HD, 1GB Memory and the Northbridge Cooler and it looks stable.

Seems like I was just over powering the PSU.

Thanks for all help.