<< You know.. It seems like there's a lot of very bitter people about their cable modem.. I've had @home and ATTBI for about three years, and it's always been rock solid and I've never, ever had any download speed problems. I might just be in a low-use area, but hey - This is Seattle. Low use means only one cable modem per house.
If you've got issues with your cable modem, call 'em up and complain. You are supposed to be guaranteed a certain amount of capacity. If you aren't getting that, you have the right to complain and get them to either fix it or get some kind of bill credit.
Something you'll notice that they DON'T have is any kind of "test your connection here!" button on their webpage, to check your performance on the cable company's own network. This, unfortunately, puts the burden of proof on you to conclusively demonstrate to them that you're not getting what you paid for. If you can't do that, your only choice is to either accept it or to annoy the heck out of them. Call 'em daily and complain about your performance. You'll eventually get passed to SOMEONE who can make a difference. If not, log your calls and eventually you'll get enough traction to get in touch with someone WAY high in the chain who can make it happen for you. (OK, maybe I'm optimistic, but I've certainly heard of this happening!)
So, does anyone out there have a way to PROVE that you're not getting your proper download and upload speeds? The only way I can think about is transferring a file to/from the services' WWW servers, via your personal website. Stick a 3MB file there and log the transfer rates every day. Download that same file every day and clock it. Anyone else have any suggestions?
- G >>
Now as someone who works at an ISP let me share my thoughts on this technique. Give it up. Call a few times if you don't feel like the speed your getting is good and try to get something changed, but maybe thats just the way it is. The strongest way to voice you opinion is with your wallet, so if you aren't satisfied, find a new service. I've got a few people who call me all the time complaining about speed. We always walk through their settings, have network ops check out their connection, etc. But if somethings not getting done and you're not happy...just leave the service. Really if you call me everyday and complain there isn't a whole lot I can do for you, no one to talk to can really help....you just waste your time. So like I said, call and complain a few times, go through the settings, get some tests done, etc but don't harass them either. If they don't want to help then find a new service. (as a note alot of the times what the customer feels is an issue with the isp is just user error...the number of people that blame the isp for constant disconnections on dialup and use crappy software modems.......)
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