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Questions about long distance, and 800 numbers...

G

gopunk

Lifer
if you call an 800 number, and they transfer you to a number that would have been long distance for you, do you still get charged long distance?
 
Where I work, if someone calls our 800 number and we transfer them to an LD number, we pay the charges.
 


<< if you call an 800 number, and they transfer you to a number that would have been long distance for you, do you still get charged long
distance? >>



No, the charges are billed to the customer that has the 800 service. The only way that this can be done is if they were to transfer you to a 900/976 service, as they use reverse billing. BUT, before they transfer you to a 900/976 service they MUST tell you about the charges as it's the law.
 
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