Everyone says, "they're just doing their job, be nice to them". I say, since they ARE doing their job and they ARE getting a paycheck, treat them how you want. You want to be nice, be nice. Want to be rude, be rude. Hang up if you want. Who cares? They get a paycheck, that's what matters to them. If they want to be treated better, they can find another job. They annoy me at home, a place where I should be able to be left alone! I normally don't even answer Unavailable CID calls because I get about 10 or so a day, some days I get much more. I very recently used to work as retail manager. Some people treated me like crap. It didn't bother me. Being treated rudely for no reason (and sometimes for a reason) is part of most jobs in retail. Some customers are just rude. I almost liked some of them; I had fun "pushing their buttons" sometimes. It didn't matter to me, what mattered was that my employer paid me well. I worked there for the paycheck, not to be treated nicely. If I didn't like it I would have gotten another job. That is how life works. BTW, just for the record: Most people ARE nice, it's just that there are some rude ones who ruin it for the rest of us.