Hey everyone! (Hello Dr. Nick!)
Anyway... I need some help desk managers assistance. At my work (yup, help desk) our boss is looking for a way to "measure" our work. Something he can wrap his mind around, since he eally doesn't understand what we do.
Past experience tells me this is going to be dropped in my lap, and I don't know where to begin. What methods/programs/advice etc can you suggest to give them a measurable aspect for which they can decide to fire us on later?
Anyway... I need some help desk managers assistance. At my work (yup, help desk) our boss is looking for a way to "measure" our work. Something he can wrap his mind around, since he eally doesn't understand what we do.
Past experience tells me this is going to be dropped in my lap, and I don't know where to begin. What methods/programs/advice etc can you suggest to give them a measurable aspect for which they can decide to fire us on later?