I saw your post on the other thread about sending your Dell Inspiron back. Just out of curiosity, what was the problem with your Inspiron 8000? I had an Inspiron 7000 that I had to send back to Dell 4 times in under 18 months, and I finally get fed up and demanded a replacement before it went back for its 5th time in their service center, and they sent me a refurbished, but beautifully-working Inspiron 8000 with all the trimmings. I think Dell service people are pretty slow when it comes to the work they did (I explained many times what the problem was, and despite replacing components, they always left the one that didn't work), and Dell phone techs are over-worked and forced to know too many systems, but I think their policy of having the laptop picked up and shipping back via Airborne at their expense and returned a few days later can't be beaten.