Question About Comcast

[NaOH]

Are they supposed to charge you 13.99 per video outlet in your house!?

The cable guy said they would wave the fee if I call in but after insisting to the tech person that I've never been charged for this before. I got owned and have to pay the 13.99 x 2.

 

[shortspanishguy]

Do you mean for installation?

 

[NaOH]

Originally posted by: shortspanishguy
Do you mean for installation?

Yeah

 

[BKLounger]

technically they are supposed to charge you, but to get themselves off the hook they say just call customer service and tell them to reverse the charges then the csr will say they can't and then will need to put a floor manager on the phone who after 15 minutes of complaining will refund it.

 

[NaOH]

mannnn...it's hard for me to be an ass towards customer service for so long. She started getting pissed at me and raised her voice. I just sat there and was like "zomg".lol

 

[eplebnista]

Are they supposed to charge you 13.99 per video outlet in your house!?

I don't know. We've had comcast for over 20 years(with no service interruptions, except for technical problems at their end) now and have run all of our own extra outlets(with the exception of the cable modem install that we got at a discount for being a new HSI customer).

 

[BoberFett]

Comcast is evil. Base the answer to any question off that single unwavering fact.

 

[hjo3]

Originally posted by: NaOH
wave the fee

Waive the fee.