- Sep 13, 2001
- 53,765
- 6,646
- 126
3 weeks ago i rented 50 shades of gray (TO WATCH WITH MY WIFE I SWEAR!! oh, and the movie was terrible) from redbox.
well the next day i went to return it and went to my car then realized i needed my sun glasses. i put it on top of my car as i ran inside real quick to get my glasses. well, then i came out and drove off, without realizing the movie was on the roof.
not until i had driven like 5 miles did i realize i never took it off the roof. i backtracked and it was nowhere to be found, not even right outside of my house, where i backed out of my driveway and figured it slide off. i figure someone picked it up somewhere. but needless to say it was nowhere to be found.
i contacted them that day telling them it was lost and i wouldn't be able to return it. their standard practice is to just charge you for 17 days after not returning it (at $2.12/day for bluray), and i told them that seemed a bit excessive because i knew it's gone and no way that movie cost that much. they told me to contact them once my card was charged for the 17 days and they would see if they can refund $15.
so i got charged yesterday and contacted them today, and they quickly refunded me $15.
so while it still blows ass i paid $21 to watch that movie, it's better than $36 that my card was charged. pretty good customer service on their part though as well. been using redbox for years now and they've given me free credits as well when i've had issues (not being able to return due to the snow). so they do have great customer service.
cliffs:
- redbox movie flew off car and gone for good
- redbox refunded me $15 out of the $36 (17 day max charge)
- 50 shades of gray was a terrible movie.
well the next day i went to return it and went to my car then realized i needed my sun glasses. i put it on top of my car as i ran inside real quick to get my glasses. well, then i came out and drove off, without realizing the movie was on the roof.
not until i had driven like 5 miles did i realize i never took it off the roof. i backtracked and it was nowhere to be found, not even right outside of my house, where i backed out of my driveway and figured it slide off. i figure someone picked it up somewhere. but needless to say it was nowhere to be found.
i contacted them that day telling them it was lost and i wouldn't be able to return it. their standard practice is to just charge you for 17 days after not returning it (at $2.12/day for bluray), and i told them that seemed a bit excessive because i knew it's gone and no way that movie cost that much. they told me to contact them once my card was charged for the 17 days and they would see if they can refund $15.
so i got charged yesterday and contacted them today, and they quickly refunded me $15.
so while it still blows ass i paid $21 to watch that movie, it's better than $36 that my card was charged. pretty good customer service on their part though as well. been using redbox for years now and they've given me free credits as well when i've had issues (not being able to return due to the snow). so they do have great customer service.
cliffs:
- redbox movie flew off car and gone for good
- redbox refunded me $15 out of the $36 (17 day max charge)
- 50 shades of gray was a terrible movie.
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