PSU really hot

[BCinSC]

Basic AMD 2500+ system not overclocked. Nice new 350W PSU from NewEgg. Can't touch the thing after running 10 mins or so.


Thermaltake Silent PurePower, 360W ATX power supply.Intel Pentium 4 Compliant

Model# TT-360AD(DUAL FAN)
Item # N82E16817153004

Specifications:
Type: ATX
Maximum Power: 360W
PFC: No
Power Good Signal: 100-500ms
Hold-up Time: > 16ms at Full Load
Efficiency: > 65%
Over Voltage Protection: +5V trip point<+6.8V;+3.3V trip point<+4.5V;+12V trip point<+15.6V
Overload Protection: Not specified
Input Voltage: 115 VAC / 230 VAC
Input Frequency Range: 47Hz-63Hz
Input Current: 8.0A
Output: +3.3V@28A;+5V@35A;-5V@0.3A;+12V@17A;-12V@0.8A;+5VSB@2A
MTBF: Not specified
Approvals: UL, CSA, TUV, CE

 

[mechBgon]

Are the PSU's fans running? Is anything blocking its intake or exhaust vents?

 

[BCinSC]

Well, just checked before getting online and reading your post to find in fact they are not. WTF?

 

[Connoisseur]

heh if it's a silent purepower, it should have come with two potentiometers (one for front and one for back). Hook up one of these potentiometers to the PSU (there's a connector for it) and make sure the dial is turned all the way to the right. I have a PurePower and while I haven't tried it, I don't think these fans can run without the dials. Errr...and don't run the PC with the PSU fans off. Just get the psu fans working.

 

[taterworks]

I put a 320W silent purepower in my little bro's PC. Those fans do run slow, but they don't ever stop. It's a fairly quiet PSU, for being such a mass-market PSU.

 

[BCinSC]

Looked at box, description on NewEgg, and for any possible connections for pots, but I see nothing. Certainly nothing included in box. RMA time?

 

[mechBgon]

I would RMA if it were me, yeah.

 

[Connoisseur]

wait wait wait. I just realized my PSU came with the potentiometers cause it's a Silent PurePower Xaser III edition (whew long name). I think the potentiometers are specific to this type of power supply. If you RMA expecting the pots, you won't get them. As far as the fans, make sure there isn't any fan adjuster included. If there isn't RMA to newegg telling them the fans aren't working.

 

[Nebor]

Man, if I had a powersupply that didn't crash, and ran totally silent, I'd be all over it. Even if it burned itself up every 3 or 4 months, those things are only like $50!