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PSA: Want to be self employed? Service condominium assocations.

Scouzer

Lifer
Ugh. I've been president of our association for about 6 months now and all I can say is independent contractors and garbage companies are the worst, most expensive people to deal with in the universe.

Like most associations our largest contracts are for garbage, snow removal and landscaping.

We have two garbage dumpsters and two cardboard dumpsters dumped once a week. $800/mo. These guys often miss pickup days--and blame me for not calling to complain sooner. Want to cancel? Forget about it--it's an auto renewing 3 year contract with no notice of renewal. If we want to get out of it we either pay 6 months of "lost revenue"--ie, $4,800 or we must provide written notice by registered letter not more than 120 days before the end of our contract but not less than 60 days. Really charming.

Our snow removal rates, ugh. We pay $50/hour to have someone shovel the sidewalks by hand (and they double the amount of hours it actually takes), $80/hr for a bobcat and $70/hr on top of the bobcat rate if we want it removed offsite. Again, they bill for double the time it actually takes so we are paying about $300/hr for offsite snow removal.

But the real cake is landscaping. What a nightmare. We don't really have all that much grass--it'd probably take 3 hours a week with a push mower and maybe an hour to weed whack. They promise to fertilize the grass, clean up garbage, fix problem spots, etc. but they don't actually do any of that. They just cut the grass. Oh and they don't do a great job of that either--the grass is typically knee high by the time they show up. $2000/mo. This is even his REDUCED rate! He initially quoted us $3300/mo, ugh.

Other fun things: To get the area around the dumpsters cleaned when assholes dump things like couches: $100/hr. We get someone to clean common areas once every two weeks. It takes her about an hour. $200/hr.

We need to get our parking lot cleaned and repainted. They estimate it will take 3 guys one day to do this. $2700.

My least favourite part of all of this is all of these guys act like they are doing you a god damn favour by showing up and doing their job. Getting a bloody quote from them often takes months--we waited 3 months just to get somebody out to quote for the lot sweep. They promised they'd be able to do the work a month ago and they are nowhere in sight.

Before you reprimand us for not getting enough quotes and competition--trust me, I am the biggest cheap ass and I've done a LOT of contractor searching. These are the better rates I've achieved, we used to pay more!
 
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How much are you jacking up maintenance fees annually?

Wanted a condo way back when, then decided the maintenance fees were just stupid. Place a few blocks away is about 25 years old and fees are up to $650 for a 500 sq.ft. unit.
 
How much are you jacking up maintenance fees annually?

Wanted a condo way back when, then decided the maintenance fees were just stupid. Place a few blocks away is about 25 years old and fees are up to $650 for a 500 sq.ft. unit.

None yet... our fees are actually pretty reasonable at ~$140/mo. We have our first reserve fund study this year (which costs $3500 of course) so we'll see how that impacts rates.
 
In CA we have these things called "mexicans" who will do whatever you want for $20/hr. Clean out my toilets? Done. All my landscaping weekly? Done.

Totally awesome.
 
So you have the mafia in Canada too?

Reading about exorbitant garbage collection fees makes me think this too.
ep86-tony-soprano-paulie-walnuts-italian-sausage-900.jpg
 
You should be able to abort the contract if you can document that they are not fulfilling the contract over a period of time. and have been notified of such.
 
Sounds like it's time to find some new contractors. All of those numbers seem a little ridiculous, especially the one for landscaping.

You should be able to abort the contract if you can document that they are not fulfilling the contract over a period of time. and have been notified of such.

Also this. I'd be willing to bet that there's some clause that lets you terminate the contract early if they're not holding up their end of the deal.
 
Before you reprimand us for not getting enough quotes and competition--trust me, I am the biggest cheap ass and I've done a LOT of contractor searching. These are the better rates I've achieved, we used to pay more!

So you are paying the lowest price on the market and are surprised that you are getting crappy service? Find the next least expensive contractor and hire them and see if the service gets any better. Rinse and repeat until you get the service you want.

As for the renewing contract, is it really that hard to set a reminder to send a cancelation notice some time during the 60 day window?

As with everything having to do with an HOA, document it all - pictures, videos and letters/e-mails. Once you have built up enough of a file, you can probably make a demand for service and state that if the service is not provided, you will break the contract. (This is not legal advice.)

MotionMan
 
Sounds like it's time to find some new contractors. All of those numbers seem a little ridiculous, especially the one for landscaping.



Also this. I'd be willing to bet that there's some clause that lets you terminate the contract early if they're not holding up their end of the deal.

Of course we could abort them. The problem is when we sent out the tender for contract this year we only had four companies express interest in the work. When we said it's time to provide a quote only this company could be bothered to even give us a quote. How do you think the other companies will fare when they can't even be bothered to give a quote for $10,000 to cut grass?

Our previous landscapers have all been even worse and cost the same or more.

As for the renewing contract, is it really that hard to set a reminder to send a cancelation notice some time during the 60 day window?

It is actually difficult because we haven't had a board member last for a full three years yet. So what happens is the new board comes in and is unaware of the garbage rules, looks into it, and notices they've missed renewal. That's what happened this past time anyway.
 
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Of course we could abort them. The problem is when we sent out the tender for contract this year we only had four companies express interest in the work. When we said it's time to provide a quote only this company could be bothered to even give us a quote. How do you think the other companies will fare when they can't even be bothered to give a quote for $10,000 to cut grass?

Our previous landscapers have all been even worse and cost the same or more.

Do you have a property manager or are they any local property managers? They should know the contractors that are worth bothering with.

MotionMan
 
Do you have a property manager or are they any local property managers? They should know the contractors that are worth bothering with.

MotionMan

Yes we do have a manager. She said the company we are with right now is our least worse option, lol.
 
Yes we do have a manager. She said the company we are with right now is our least worse option, lol.

Well, then, I guess will have to just either resign yourself to crappy service, or bug the crap out of them until you get the service you want (or they fire YOU).

Either way, it does not leave a lot to discuss here, eh?

MotionMan
 
2000/month to cut grass???????? how big is your lot? I wish I lived there I would cut it for 1500 lol.

I pay like 100/month for my lawn.
 
I've been on a condo board for 8 years now ... sounds like you self manage?

We have found that having a good association manager (paid) is the most important thing.
 
At least the condo board isn't just hiring buddies and paying them off to get kick-backs... Nice and low standard.
 
Which province are you in?

I'm in Saskatchewan.

I've been on a condo board for 8 years now ... sounds like you self manage?

We have found that having a good association manager (paid) is the most important thing.

We have a paid manager. She isn't that great so I do some of the legwork myself.

At least the condo board isn't just hiring buddies and paying them off to get kick-backs... Nice and low standard.

You know, this is ridiculously easy to do but we don't do it. We needed someone to water the trees and our manager suggested I do it for a nominal fee. I said no, I don't want a penny of our condo fees directed to anyone on the board for any reason. It just looks bad.
 
Of course we could abort them. The problem is when we sent out the tender for contract this year we only had four companies express interest in the work. When we said it's time to provide a quote only this company could be bothered to even give us a quote. How do you think the other companies will fare when they can't even be bothered to give a quote for $10,000 to cut grass?

Our previous landscapers have all been even worse and cost the same or more.



It is actually difficult because we haven't had a board member last for a full three years yet. So what happens is the new board comes in and is unaware of the garbage rules, looks into it, and notices they've missed renewal. That's what happened this past time anyway.

In terms of landscape maintenance, condo associations are frequently viewed as problem clients...everyone and no one is in charge, internal board disagreements and infighting, payment issues. Nothing is worse than fielding calls from ill-informed board members after a contract has been in effect for 3 months, or having to explain to association homeowners why work doesn't include items not specified in the contract.

So get a referral from another association. Drive around. Look. Somebody is doing good work somewhere. Find out who is maintaining those properties. Then ask that company for an estimate, tell your board to hire them immediately if its affordable.
 
I am the finance guy in our association, only 11 units though...but we do not pay nearly as much as you for any of that...probably 1/3 if no 1/4 of what you pay.

We also negotiated with our plowing service, $200 every month, they plow if there is snow once every day, or not at all, works out best.
 
In terms of landscape maintenance, condo associations are frequently viewed as problem clients...everyone and no one is in charge, internal board disagreements and infighting, payment issues. Nothing is worse than fielding calls from ill-informed board members after a contract has been in effect for 3 months, or having to explain to association homeowners why work doesn't include items not specified in the contract.

So get a referral from another association. Drive around. Look. Somebody is doing good work somewhere. Find out who is maintaining those properties. Then ask that company for an estimate, tell your board to hire them immediately if its affordable.

I can see why condos would be irritating. In our case though our only point of contact is our management company so there's no confusion or random people calling.

I've asked our management lady to see if she can line up a new company midseason so we can fire these guys.
 
I can see why condos would be irritating. In our case though our only point of contact is our management company so there's no confusion or random people calling.

I've asked our management lady to see if she can line up a new company midseason so we can fire these guys.

Research the company, or you will be in the same boat. Hopefully your management lady is up to the task.

Without a referral, you are going to get stuck with the same crap, a low-baller who makes his money on the margins by skimping on service and wages so he has an unstable crew assignment and loads of turnover.

Find a small, quality-oriented company or good family run business and then develope a relationship with that company over a period of time. But that takes continuity and leadership on the board to cultivate those relationships with contractors et al. Good luck.
 
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