PSA: If you're going to assign someone to call fee based technical support, pick someone that speaks english

[Viper GTS]

I've spent the last 40 minutes trying to help this woman do something that would have taken a native english speaker 30 seconds. She has a printer that is long out of warranty, & there is a $25 fee for support. I'm asking her a simple question, "What does the oval on the front of the tray say?" It's one word, 6 or fewer characters. I just need to know what it freaking says.

She still has no clue what I'm talking about, she didn't even understand when I asked if there was someone else there that I could talk to.

I can't help you if you can't understand me, & you spending $25 to talk to me doesn't change that.

I have nothing against people who don't speak english, but the people in charge should really know better than to assign one of them to call tech support.

:|

Viper GTS

 

[alkemyst]

Originally posted by: Viper GTS
I've spent the last 40 minutes trying to help this woman do something that would have taken a native english speaker 30 seconds. She has a printer that is long out of warranty, & there is a $25 fee for support. I'm asking her a simple question, "What does the oval on the front of the tray say?" It's one word, 6 or fewer characters. I just need to know what it freaking says.

She still has no clue what I'm talking about, she didn't even understand when I asked if there was someone else there that I could talk to.

I can't help you if you can't understand me, & you spending $25 to talk to me doesn't change that.

I have nothing against people who don't speak english, but the people in charge should really know better than to assign one of them to call tech support.

:|

Viper GTS

Chances are they are in india using IP telephony ....

I had the same problem with a wireless card (ended up being the router had a bad board)...luckily I was not paying for the support because the lady was incoherent and on top of that giving me instructions in the software for menus that did not exist.

I am batting 100% with tech support not solving any problems I have had.....fortunately whether it's 5 mins or 3 days later I have been able to figure them out.

Tech support is getting to be teh short bus kids.

 

[codeyf]

Too funny.

 

[dman]

What's PSA mean... ITLTS.

 

[PoPPeR]

public service announcement

 

[Francodman]

So transfer her to someone that speaks spanish?