- Sep 13, 2001
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So I placed my order for flowers on the 11th to be delivered the 14th. They even had a verification screen to make sure i knew i was paying extra to ensure delivery on the 14th.
So my girl gets home from work Thursday. Nothing is in here hand. So I tell her I ordered flowers and they didn't come. While she understood i still felt very bad and let down.
I call them the next day. The best some lady says she can do is give me %20 of my purchase back and they will deliver that day. I was pissed but said sure whatever.
They weren't delivered yesterday either.
So I call back today to tell them I'm fed up and I feel they should be delivered and I should get my money back. He then tells me he can refund me $15 (shipping) and they will be delivered. I asked if it was on top of that 20% i'm getting back and he told me that the lady didn't put any 20% credit into my account, and that typically they send it in the form of a gift certificate. He then says they can go ahead and do that and I ask him if he really think I want to shop there again. I then ask to speak to a manager.
The manager comes on and I tell her the situation and she apologizes and basically tells me the same thing as the other guy did. She said she has guidlines she has to follow and the computer wont let her change stuff. I asked if I could get the 20% gift certficiate just reimbursed back to my purchase total and i'm put on hold while she checks.
She comes back and tells me she can't, and only a gift certificate can be issued. I ask her if she really think I would want to shop there again after this happened and she said sure because they guarantee this won't happen again. I told her yah thats what I thought previously too which is why I ordered from them since I had used them prior, but look what happened, on the 1 day out of the year that matters.
So in the end I just told her I want my money back. She said she was sorry and she'll issue me my $$ back and give me the gift certyificate ontop of that to use just in case I want to. I don't know if I will though.
All in all this was completely ridiculous. I stayed calm and cool the whole time on the phone cause I know getting an attitude doesn't help, although it was hard not to. So my girl still doesn't have flowers 2 days after vday. I think I'm going to just go to a local floral and get her something and just deliver it myself today to her at her job.
So my girl gets home from work Thursday. Nothing is in here hand. So I tell her I ordered flowers and they didn't come. While she understood i still felt very bad and let down.
I call them the next day. The best some lady says she can do is give me %20 of my purchase back and they will deliver that day. I was pissed but said sure whatever.
They weren't delivered yesterday either.
So I call back today to tell them I'm fed up and I feel they should be delivered and I should get my money back. He then tells me he can refund me $15 (shipping) and they will be delivered. I asked if it was on top of that 20% i'm getting back and he told me that the lady didn't put any 20% credit into my account, and that typically they send it in the form of a gift certificate. He then says they can go ahead and do that and I ask him if he really think I want to shop there again. I then ask to speak to a manager.
The manager comes on and I tell her the situation and she apologizes and basically tells me the same thing as the other guy did. She said she has guidlines she has to follow and the computer wont let her change stuff. I asked if I could get the 20% gift certficiate just reimbursed back to my purchase total and i'm put on hold while she checks.
She comes back and tells me she can't, and only a gift certificate can be issued. I ask her if she really think I would want to shop there again after this happened and she said sure because they guarantee this won't happen again. I told her yah thats what I thought previously too which is why I ordered from them since I had used them prior, but look what happened, on the 1 day out of the year that matters.
So in the end I just told her I want my money back. She said she was sorry and she'll issue me my $$ back and give me the gift certyificate ontop of that to use just in case I want to. I don't know if I will though.
All in all this was completely ridiculous. I stayed calm and cool the whole time on the phone cause I know getting an attitude doesn't help, although it was hard not to. So my girl still doesn't have flowers 2 days after vday. I think I'm going to just go to a local floral and get her something and just deliver it myself today to her at her job.
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