yeah, all the places that do extended warranty work suck. For a big investment, it can pay off having that warranty, but getting it fixed under it is a pain in the neck. I still remember the incompetants who were trying to fix my PC back in the day when my parents bought me one for college (they thought it would be best to have a name brand and not something I built). Well, the power supply crapped out on it while under the normal warranty. HP came out to my dorm and replaced it then and there, no hassle, no fuss. My DVD drive failed while under the extended warranty, and my parents insisted I take it in for replacement since it was under the extended warranty (and the fact that they cost $200 still at that time). So I drop if off letting them know the DVD drive was dead and needed to be replaced. They said, we will determine what is wrong and how to go about fixing it (as though I had no clue as to what I was talking about and I should apologize for even thinking that I know anything about a computer).
Two weeks go by and no word, so I call them up. They said that they were still working on it and call them back in 2 more days. I call them back 2 days later and they said that they took a look at the system and determined that the hard drive was bad, so they replaced the hard drive (and threw mine out), and that they were wondering if I had the original system DVD so they could re-image the system. I had a fit since I knew the hard drive was fine. I at least had made a backup of the important stuff a little while before, so nothing really lost except for the time it would take me to re-install everything. I brought them the system DVD, and they said it should be another day before they could finish loading the original system software from the DVD and that they would give me a call when it was ready, no big deal in my mind, and I left. I call them back 2 days later since I hadn't heard from them and they then tell me it wasn't done yet because they determined that the DVD drive was bad (WHICH IS WHAT I BROUGHT IT IN FOR AND TOLD THEM)! They said it would be 2-3 weeks to get the replacement part. In the mean time they used one of their DVD drives to reload the OS but were having problems as the system wouldn't boot. I had had enough at this point and demanded they return my PC in its current state and that they simply tell me when the DVD drive arrived so I could pick it up and install it myself. They eventually gave in and gave me back my computer with their "loaner" dvd drive. I take it home and notice right away that the idiot techs there had clue zero in their brains. The reason it wouldn't boot was because they put both the DVD-ROM AND the hard drive on the same IDE cable and had BOTH devices set as MASTER! It isn't rocket science. Why would they even put the hard drive on the same IDE channel as the DVD is a question for the ages, especially since they were on two different channels when I took it there, and it was quite obvious that it was designed to use separate channels, let alone the performance benefits for being each on their own channel!!!! Idiots...